DBZ-StoreReviews of dbz-store.com

I have been charged 3 times for 1 item. The correspondence via email is nonsensical and maddening. A promised refund has not happened. The product received was poorly designed.

I feel aggrieved giving 1 star. Ordered a product for scarification of my lawn. Handle is far too short. Came the next day after ordering. But return labels no order number, not even an email confirmation where and how you contact them. Tried there chat bot rubbish and the only order number I had was the PayPal payment receipt number. Tried to put a case in with PayPal and got no where. Be aware do not order off these clowns. Since researched it is part of the boo hoo group. Enough said.

I can only judge them on my experience. I ordered a cast iron Dutch oven for bread, it was on sale so cheap. Turned up today, well packaged. Obviously I can't comment on returns but for me it was all good

Absolutely appalling customer service. 1 item not delivered at all and no refund or communication 6 weeks on. 2 items returned and I am yet to receive any refund from 6 weeks ago.

Do not use ….. Appalling delivery service, waited weeks past the delivery date … no customer service, no tracking, ai telling me of deliveries that never came over and over. Dispute with paypal finally resulted in delivery at 5am!! Shoddy cheap and uncomfortable sofa ….

Shocking service. Trying to get sense out of customer service to return items they took payment for and delivered in error is like trying to herd pigeons Next stop court action 🤬

Returned an item as wrong colour, which they received 2 days later. Gave them proof of this. Still no refund after a month. Customer services appalling. Finally raised it with PayPal but only received part payment. I am left £11 out of pocket. Wish I had donated item to charity instead of this. Would never use this site again. A scam?

Absolutely awful service, which I’m still battling with to return the chairs I purchased. I thought I was buying from Debenhams but it is a subsidiary company called modernhomestore, which I can’t even find online. I waited in all day today for the chairs to be picked up to take back and no show!!! Quality of chairs are not good. I have an email address with a person responding but I feel it’s falling on deaf ears! Absolutely shocking as no phone number to call! Will never buy from Debenhams online again. DO NOT ORDER FROM THEM.