Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Lynne A.
I returned a dress on 2nd May 2026, I'm still waiting for a refund. 16 days later. I bought from them previously, but didn't need to return item, my previous experience was great, but I'm definitely not happy this time
Mrs J.
Still waiting for garden furniture to arrive, the delivery date was May 1st , no tracking number, they said they've tried to deliver it on numerous times, which is a lie, I will never order from debenhams.com ever again, I've put a claim in with PayPal for a full refund.
Vahid J.
This company has the worst and most ridiculous customer service ever. They sold a cheap £5 rubbish bulb and even sent the wrong item. I opened a dispute, and they told me I have to pay for the return postage myself, and then they would only give me a half refund. The mistake was theirs, yet they expect the customer to pay for it. Honestly, don’t buy anything connected to Debenhams Online or this company. They have some of the worst customer service I’ve ever experienced. Never use this rubbish online company Debenhams also become rubbish Never use
Mickey Blonda Mirela G.
If I could I would have rated with minus😡. This company are thieves! I oder few items and luckily I was smart enough to pay with Klarna. After getting the items, I did retuned few of them and I kept on single pair of trousers which costed £72. when I checked on Klarna, these thieves charged me £91.48.😡😡😡😡😡
Simon H.
I really wish I had done my research prior to purchase, but you know, Debenham's right? Except it isn't as the rights were purchased long ago and Debeneham's were liquidated. Buying from this shambolic outfit is an exercise in futility and frustration. Over a month on and they have still not delivered part of my order, and are now arguing that they have, with proof! Except that they have failed to understand their own delivery manifest which clearly shows one item outstanding. Luckily I paid via Paypal and I expect it to get resolved that way as I have no faith in any internal process they might pretend to have. Never again.
Michelle Leah L.
They claim to have sent a refund of £79.98 and havent and now Wallis refuse to do anything as its over 30 days - but payments are still being taken via paypal and no refund is showing! I think everyone who has experienced this needs to complain to the financial ombudsmen/trading standard. DO NOT PURCHASE FROM DBZ-Store As they are thieves, the company address is below if anyone wants to write directly to them (can be found via a Google search) DBZ Marketplace Online Limited, with a registered office at 49/51 Dale Street, Manchester, England, M1 2HF. Company House Director: John Lyttle
james
ordered a shed over a month ago still not recieved customer service is a joke. DO NOT USE THIS COMPANY AVOID. REPORTED TO TRADING STANDARDS !!!!!!!!!!!!!!!!!!!!
Cat D.
Awful customer service. Placed an order of five dresses, one postage charge for delivery. Returned three and had to send back to three different places and was charged postage three times for return. I still haven’t received any refunds weeks later. I didn’t realise this company was so awful. I wish I’d have read the reviews before ordering. Shocking!
