DBZ-StoreReviews of dbz-store.com

I’m trying to return two pairs of trousers which are far to long and they will not allow me to, they offered me £6 to keep them ? Thank you for reaching out to us about the sizing issue with your recent purchase. We understand that the fit isn’t perfect, and we’d like to offer a few solutions to make it right: If you’d be open to keeping the item, we’d love to offer you ___4GBP___ as a thank-you for your understanding. Gift or Resell Option: If the size doesn’t work for you, perhaps it could be a great gift for a friend or family member? Alternatively, due to high demand, many customers find success reselling it in like-new condition. We sincerely apologize for any inconvenience and appreciate your flexibility. Please let us know how we can assist further! Yours sincerely, Customer Service Team

I ordered an item for next-day delivery on 24/12/25. Unfortunately, my lift wasn’t working that day, and the driver chose not to attempt delivery to my address. The item was eventually delivered on 27/12/25, at which point I refused it and returned it to the sender. Since then, I have been trying to obtain my refund. I was initially told by Debenhams that I would receive it by the 28th, then the 29th, and then by 31st January. It is now 11th February, and I still have not received my full refund. I have now been informed that I must wait until 28th February for DBZ to provide Debenhams with an update. This level of delay and lack of clear resolution is extremely disappointing. As I have kept a full record of the chat history, I will now be contacting my bank to recover the funds directly. Very frustrating experience overall.

Very good service. Good quality t shirt.

Dov e il mio pacco????????

Would like to leave zero, but do not have that option ordered a mattress through Debenhams Dbz was supposed to deliver. I’m still waiting. So pissed off can’t contact anybody haven’t had any replies to my emails so angry waste of a few hundred pounds.

If I could give -5 stars I would. Stolen my money won't refund despite me returning items. 30 emails can't talk to them absolutely disgusting business. Get your act together and return my £160 owing since November!

Ordered a wash basket from here (well debenhams deliver it they order off another company ) the wash basket arrived damaged . Hard to get hold of customer service ended up sending a email they refunded the wash basket after a while but refused to refund delivery charge as they said they actually delivered it ... even though it was faulty could not be used . Will never ever buy from debenhams again . Avoid avoid avoid

Been waiting over a month for a delivery rubbish customer service finally got the delivery and it was the wrong item still not been able to speak to someone with half a brain! Completely useless 🤬