DBZ-StoreReviews of dbz-store.com

If I could give a ZERO rating I would. Absolutely disgusting lack of customer service. I placed an order 7 days ago. My bank account was debited for the item I ordered. I did not receive confirmation email or order number from them. After sending countless whatsapp messages they advise they cannot find my order. With each message I had to repeat details I had already provided in previous messages. Must have dealt with about 5 different people who said they would investigate. After a frustrating week of endless repitition I have contacted my bank to dispute the payment. I will never shop with this company again. They are a disgrace!

Truly awful company, please do not use them. Item undelivered, refused to help and only got money back after PayPal intervened. I didnt think online retailers this bad still existed. My worst retailer ever.... Paul

Just in the process of trying to return some Clark’s loafers brought through this outlet. It all feels like a con to me imo. Portal links don’t work, order number and email address not recognised. Why is this organisation allowed to trade? What on earth can I do as it just keeps saying it doesn’t recognise my purchase even though I have several emails and a delivery notification. Aaaaargh! Maggie T

Ordered a sofa via Debenhams, not fit for purpose and couldn't sit on it comfortably for longer than a few minutes. Decided to return it and had a battle on my hands. They wanted it taken apart fully and put back in boxes which I couldn't do. They said it was a preference rather than a defect and 'not to my comfort' then charged me £65 to collect it. It took an age to get my money back (less the £65) and they were rude and demeaning, constantly referring to this being a 'budget item' which is demeaning and suggests if you can't afford something more expensive then you just accept what you get. The description was soft, plush, high comfort etc which was all rubbish. Do not use this seller, how Debenhams are endorsing them is beyond me.

I ordered beach towels on 1st May 2026 and I still haven't received them. I was giving it a month in view of current global issues but now I am giving up! DUX054185080

PLEASE NEVER ORDER FROM THIS COMANY... I ordered a simple (king size) duvet set and it turned up with the size label removed and was a double so how they knew it was a a king they sent was amazing 🤔 Ive tried customer service but im just getting the run around even though I sent pictures and good detail of my complaint. Please dont make the same mistake I did...

Returned some trainers. No acknowledgement they’d received them. It has taken over a month to get the refund. Apart from one occasion, where a ‘real’ person responded, I had to go through Debenhams’ AI assistant, which was repetitive & ineffectual. I had to chase at every point, they were not proactive. Wish I’d read all these reviews before purchasing! I will never use this company again. I also provide feedback directly to Debenhams, also no response.

Awful customer care No returns invoice enclosed and 10 emails /4 text /3 FB messages and 4 instagram messages still not getting anywhere No left with 3 evening dresses that are not suitable and no way of returning or refund DO NOT USE