Stephanie L.
Scam
I scheduled an 8 hour cleaning for Friday 7/21/23 from 10:30a-6:30p. This included two extras: oven cleaning and cabinet cleaning/organizing. The day prior, I messaged the cleaner to introduce myself and thank her for taking the job, and we had a brief conversation. Then on Friday 2 hours before my appointment, she texted me “yes”. That was the last I heard from her. She did not show up for the cleaning and she was not responding to texts and sent my calls straight to voicemail. I rescheduled for the following day, Saturday 7/22/23 for the same 8 hour cleaning with the two “extras” and the appointment time was 8a-4p. The cleaner texted me at 7:40a stating that she “worked last night and needed more rest” and asked me to call her. I reluctantly called her and she said she could be here between 9:30-10a. She texted me at 10a stating she was on the way. She arrived at 10:30a with her husband, who dropped her off and left. During the cleaning she stated multiple times that it wasn’t going to take her the whole 8 hours. She mentioned that although on social security disability, she was currently homeless and sometimes had to sleep in her car with her husband and two dogs and that this job would allow her two nights stay at a hotel. She asked me if I could help her find a place to live and asked if I would consider hiring her outside of the app. She also asked me if I would be interested in buying some steak from her husband at a rate of 50% the sticker price. About an hour after she began cleaning, she asked me if her husband could come help her. I explained that I was not comfortable with that and she was highly disappointed with my answer. At this point, I was highly uncomfortable and wanted her out of my house. When she stated she was finished cleaning around 12:15p, I was relieved for her to be gone. But to my surprise, she sat on my front porch until almost 1:00p waiting for her husband to come pick her up. My oven was not cleaned, the cabinets were not even opened, she did not dust or wipe down surfaces, my bathtubs and showers were not clean. She did not sweep or mop under or alongside furniture. There were lots of stains still on the floor that weren’t mopped up. After she left, I went onto the website to request a partial refund. It would only allow me to “cancel” because it was during the appointment hours. I did so. An hour later, the cleaner came back to my house to confront me about canceling. I was trying to put my toddler to sleep and did not come to the door right away. She continued knocking and ringing my doorbell, and eventually went to tell my neighbor that she needed to speak with me. I went out on the porch to speak with her and I explained that the app would only let me cancel and that I was requesting a partial refund because she only cleaned for 2 of the 8 hours I paid for. She attempted to argue with me about this and would not leave. I offered to write her a check for the two hours she cleaned just to get her to leave. She stated that she “couldn’t have checks” in her name. I apologized that I did not have cash and she continued arguing that it wasn’t fair as she turned to leave. I went inside. She got in the car and started backing out of my driveway. Then her and her husband came back up to the door and started ringing the bell again. Her husband demanded I write the check in his name. At this point, I was the most uncomfortable I have been in many years and just wanted them gone. I searched my house finally finding $40 in cash and gave it to them and they left. I am afraid that they now know where I live. So much for hiring from a company that “background checks” their employees.