Dazzling CleaningReviews of dazzlingcleaning.com

Simply the worst experience. First cleaner no-showed no call no nothing until that evening at 9 o’clock I got a text “Cleaner Canceled” That night after I left a “COMPLAINT” DC (Dazzling Cleaning) changed my cleaner. The NEW cleaner comes almost 20 minutes late, and Brings a child with her was never authorized by me and definitely under the age of 15 the cleaner billed me for an extra hour, that never happened/existed. She left a foot of standing dirty water in my master spa tub. She left soap scum on my shower door never touching it. She was supposed to bring all of her own cleaning solvent and equipment. She showed up at the door with an old dirty mop, a bucket And a $30 Walmart sweeper/mini vacuum. The cleaner came in sat and began to talk us into not using DC Co. and using her and that’s where she has gotten her clientele of 22 customers from by stealing/poaching them from the DC company that she works for! That is just the tip of the preverbal “iceberg” I am a Government Employee that was trained with honor and duty, bottom line stay away from DC it’s disloyal employees the hidden fees and contracts. ZERO REFUND policies. FOOTNOTE‼️ After a couple of months, I was contacted by phone by an actual person out of the blue. I missed their call and was able to call back. They were located in Asia at a call center that had my complaint. If you will the gentleman tried everything he could to keep with the company keep me on a cleaning contract to keep me happy to want to make it up to me never was he concerned on the disloyalty of The employee, the fact that a minor was in my home working under the table and that I was in advertently involved in something I would never ever and no one should ever be a party to. In the end, I was given a $50 credit and told if I wanted my money back from the cleaner, I have to contact her myself which I tried to do that day that she left without saying goodbye or anything. She left my security door wide open and simply just left this was on my ring camera, I was literally in the next room, listening to her open my refrigerator and get soft drinks for her and her daughter and then she simply just left the house knowing that I was right there. Within minutes, I tried to call her back, but she never took my call. She never responded to my text messages and I was left with standing water, dirty bathrooms, vacuumed, carpets, cleaned floors, and I was able to wiggle out of the contract, but I am still without a doubt would never use this service Again !

I tried using this company twice. The first cleaner was extremely lazy & entitled. She brought her husband for her "safety" who sat outside in the car while she had access to come and go. What about my safety as a single female also? Neither of them was an employee,it seemed to be a Doordash type service where anyone can sign up and anyone can tag along except they have access to the interior of your home. I came to meet her in the garage, the first thing she did was complain that she was a "big girl" so couldnt fit between the cars in the garage & stopped as if she expected me to move one of the cars. I had to tell her to walk around the car even though it seemed obvious. When we got into the main living area of the house, she said, "Oh, I dont need 3 hours for this". I reminded her of what I requested when I scheduled. That was to clean the windows,baseboards and mop. She informed me I would have to help her move furniture because she has a bad back.The only baseboard blocked by furniture was behind the sofa which is not against the wall. There's a light weight sofa table behind and if she pushed each side of the sofa a little more, she would have access. She also asked if I wanted the stairs mopped too. What could I say...her "bad back", right? I wanted to tell her to leave, but did not want to be confrontational so I told her to do what she could.She didn't clean base boards or windows. I had scheduled for 2.5 hours. She took 45 minutes to mop, wash the few dishes in the sink and cleaned the stovetop. She let me know when she was done,and paused as if she was expecting a tip, compliment or both. She was paid for 2.5 hours for 45 minutes, that's a hell of a tip. And my home looked and felt the same except the floor was wetter than I would have it after mopping because I would also dry. The second cleaner was over an hour late. I had to cancel. I then cancelled my membership.They are now saying that I didn't cancel. I had received an email that the recurring payments were cancelled, but at the bottom of the email it said the account was still active. They still went on my account unauthorized for the monthly payments. According to "Emma", their AI customer support agent. The account is still active even though my cancellation cancelled my access to their platform. I cannot log into cancel again and they have no customer service number, just Emma. My advice is to use a real cleaning service local to your area and not this AI ran service that makes its money off of roping in subscribers and making it impossible to cancel.

Fair service to find a cleaner for yourself. But I do not recommend using them continuously. Poor customer service. Raised complaints about an earlier cleaner charging me for 3 hours when only 2 hours of work was done. I never received a response from this service. The cleaner said they could not change the amount charged. The price of a cleaning is not mentioned outright. It is hidden behind a link. The same cleaner is allowed to increase their rate over 400% within the span of a couple of months. There was no notification of this change. What cost me $80 in one month, cost me $370 another month with the same cleaner, for the same amount of work done. A cleaning was randomly skipped and I had to rebook it again. No reason was given as to why the appointment was skipped. Charging a monthly fee AS WELL AS 15% fee plus tax and other fee is an egregious amount to be charging for every cleaning.

I was very excited to start with this company. The first person did not bring adequate supplies, and then destroyed one of my towels as she used it to clean my floor. The next two cleaners were good - did a great job. I'd like to have them back but they never appeared in the search again. Then 3 different cleaners never showed up. I asked Dazzling Clean for a refund of my monthly fee which they refused. They sent me 3 more profiles of more reliable cleaners and told me they would pay for w hours of cleaning... and then none of those cleaners signed up for my shift. I'm very disappointed in them as I had great hopes that I would find a couple of cleaners to be regulars for my short term rental cleaning needs.

This company has absolutely no customer service. They ignore complaints or concerns. They pretend they will respond to you yet never do. They let the cleaners access your account, change appointments at whim and then even let the cleaners skip or pretend that you the customer canceled an appointment when you haven't and they charge you.

This company is total scam. They are not up front about a 50 a month membership fee and all these other fees. The worst thing was they ripped me off for 174.00 for early cancellation fee even though I stuck with it for the whole 6 months paying them 400. Just to be a member. They say they give you a 50% discount. Well their regular prices are 60-70 $ an hour for a housecleaning person which no one charges that much. They charge you fees on top of fees. And you end up spending more than you ever would. I have begged them for my money back and they won’t budge. I am thinking of taking them to small claims court or getting a lawyer a to file a class action suit on them. A disgusting company all the way around. Even their cleaners hate them.

TERRIBLE - cheats the cleaners pays them only $15 per hour! Did not allow me to remove my credit card after canceling and they continue charging the card for the monthly minimum FOUR MONTHS after cancellation. This after paying the six months minimum required contract. ZERO customer service!

These people are Nuts!!! Don't do it! Don't believe them! All they do is lie and send their national cops after you to take down your bad review of them! Cost me $200 and they wouldn't even give me back $49. They are cheaters and scammers!!! Why are they still in business?