Jaudon
Disappointed
I had a 24 hours required turnaround on my translation. After no answer to 2 emails and 3 phone calls, I finally went to the office. Day Translation was not listed in the building directory. After going to the office number listed on the website, a receptionist for a multiple company front office called a Day Translation employee for me. I talked to him. He assured me that the translation would be completed, notarized and certified by 1100 the next day. I called the next day and was told to come at 1300. Called again and was told it would be ready by the end of the day. I went back to the office at 1630 and no translation. The receptionist again called the employee and was told some one was hand delivering the notarized copy any minute. It finally arrived after 1700. It was very frustrating and time-consuming. Wouldn't use them again
Response from Day TranslationsMay 9, 2014
Dear Madame: Thanks a lot. We have always been available 24/7. I apologize for not having it ready in the morning, but we did have everything ready shortly thereafter. We sincerely apologize and will are always available and open 24 hours a day for any customer service or corrections on your translation. Thanks, Sean Hopwood




