Julita Young Zu K.
Delays
Recently i have been getting some delays for both getting a quote or an order delivery. Also the replies on slack

Day Translations is a U.S.-based language services company providing professional translation, localization, and interpreting services in 500+ languages. We help enterprises, healthcare organizations, law firms, government agencies, nonprofits, and growing businesses communicate accurately across markets and communities.Our services include professional document translation, website and software localization, legal translation, medical and healthcare translation, certified translation, technical and corporate translation, and onsite, over-the-phone, video remote, and conference interpreting. Projects are supported by a global network of 20,000+ translators and interpreters, subject-matter specialists, and 24/7 project support.Day Translations combines human linguistic expertise with structured quality and information-security controls. Our credentials include ISO 17100 translation quality processes, ISO 27001 information security, HIPAA-aligned healthcare workflows, GSA vendor status, ATA membership, and BBB accreditation. We support one-time assignments and ongoing multilingual programs for organizations that need accurate, secure, and dependable language services.
Day Translations (daytranslations.com) has 399 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Julita Young Zu K.
Recently i have been getting some delays for both getting a quote or an order delivery. Also the replies on slack
Fabi
3 stars only because they waited until the last last to find me a interpreter for a uscis Interview, their refund polices are a joke and will typically want to charge you more if you exceed your time but won’t refund you for unused time. Submitted payment and confirmed with them maybe 2 weeks prior to the event date and it wasn’t until the day before the event that they finally had someone , it’s too risky and not reliable. I tried emailing or contacting them on WhatsApp and they don’t answer for sh*t. I’m glad it’s over with but definitely not returning to this nerve wrecking company.
Antoine
Very fast in responses and in translations (and very kind), but they did a mistake and they don't translate acronym.
Uri
too expensive! The "robot" they are using counted one empty page as a full charg page. :) :(
Response from Day TranslationsAug 28, 2024
Hello Uri, thank you for sharing this feedback. Indeed, our Auto-quote system counted a blank page in error, but we were happy to correct the quote for you promptly. Our team is always working to improve our quoting system, and we will use this info to that end. Thank you again for reaching out to us with your request. Have a great day.
Lisenet M.
Prices too HIGH and sometimes low quality translations
Response from Day TranslationsJun 20, 2017
Dear Lisenet, We are terribly sorry to hear that. We have a lifetime guarantee policy on our translations. Please contact us and we will make sure your documents are properly translated. https://www.daytranslations.com/contact-us Feel free to contact us at any time, we are open 24/7
Kurt
I want to give you some feedback on the services offered by Day Translations. I think Day Translations is very swift and professional. However, I wish it had been made more clear to me in the beginning that I could not obtain an apostilled document in my own state from their translation because they did not have local translators. The apostilled translation I received boldly showed that the apostille was for the state of Illinois since the apostille was obtained in Chicago. Since I am in the state of Arizona, I thought that the consulate might have a problem with this. In the end I did not use their translation for anything at all. I found a local translator who notarized the translation, and I then had the document apostilled at the Secretary of State of Arizona. Everything looked just the way it should for the consulate. Therefore, I spent time and a lot of money with this company for nothing in the end. I think that Day Translations can tell customers that they do not have local translators.
Response from Day TranslationsJul 12, 2019
Dear Kurt, We look forward that in our next encounter we may provide the kind of service that not only deserves 5 stars but makes up for the missing two in this review. Sincerely, The Day Translations Team
Mina
I was very pleased with the responsiveness of the agency, the efficiency of the process, and the quick turnaround. Unfortunately, there were a few typos, formatting problems, and translation errors in the translations I received for approval, so clients need to be sure to proofread. The agency is now in the process of revising based on my corrections.
Response from Day TranslationsJun 18, 2014
Dear Mina, At Day Translations we always strive to provide you with the best customer and translation services. We hope that you find the corrections you required to be made to the translated documents satisfactory. Kindly, Day Translations, Inc.
Elizabeth
Our translator provided only basic translation of the subject matter. Luckily we had many Mandarin speakers in the audience who were able to understand the speaker directly and also provide clarification where crucial details were left out of the translation. After the first day (we had booked for 3-days) our speaker went over the subject matter with the translator again, but at the following two talks (different audiences, same topic) the translation continued to be very basic. This was not overly critical for our purposes as many people had a basic to fluent knowledge of Chinese, but it is something to be aware of. Additionally, by the end of the three days, the translator was providing answers to questions from third parties directly based on points raised during previous meetings/presentations. As a non-expert on the issues, I did not think this was appropriate and asked her to translate the questions to the speaker directly.
Response from Day TranslationsNov 7, 2013
Dear Elizabeth: Thank you very much. We will work hard to improve upon our quality management processes for this.