Day TranslationsDay Translations is a U.S.-based language services company providing professional translation, localization, and interpreting services in 500+ languages. We help enterprises, healthcare organizations, law firms, government agencies, nonprofits, and growing businesses communicate accurately across markets and communities.Our services include professional document translation, website and software localization, legal translation, medical and healthcare translation, certified translation, technical and corporate translation, and onsite, over-the-phone, video remote, and conference interpreting. Projects are supported by a global network of 20,000+ translators and interpreters, subject-matter specialists, and 24/7 project support.Day Translations combines human linguistic expertise with structured quality and information-security controls. Our credentials include ISO 17100 translation quality processes, ISO 27001 information security, HIPAA-aligned healthcare workflows, GSA vendor status, ATA membership, and BBB accreditation. We support one-time assignments and ongoing multilingual programs for organizations that need accurate, secure, and dependable language services.
Day Translations (daytranslations.com) has 399 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Daniel M.
Honestly, one of the best customer service experiences I've had in a while. Almost instant quote for my translation. I also received my completed translation days before the target date I selected. Very impressive. I highly recommend this company.
Response from Day TranslationsJul 12, 2019
Dear Daniel, We are so happy that you had a stellar experience. We hope to work with you again soon! Sincerely, Your Friends at Day Translations
Bryan S.
I've had great experiences with Day Translations. They completed a translation of a German document for me very quickly. Years later when I needed the electronic version, and did not have it because I was overseas, they sent it to me, again very quickly. I only use Day Translations when I need translation related services.
Response from Day TranslationsJul 12, 2019
Dear Bryan, Complete Satisfaction is what we aim for! Thanks for the great review! Sincerely, Your friends at Day Translations
Dilfuza A.
Very unsatisfied. I was said that I will receive in a couple days, but I do not have anything on my hands yet.
Response from Day TranslationsNov 7, 2017
Dear Ms. Ahmedova: Please accept our apologies, we are aware that you received the hard copies of your translations late. I checked what happened with your translation and see that you approved on Thursday10/26/2017 at 3:27 PM EST and that we should have delivered by Friday at that same time. Unfortunately, our Uzbek translator experienced a delay on this and we were not able to send you the final files until Saturday. If we had sent the documents by FedEx on Friday they would have arrived on Tuesday as FedEx does not do weekend mailing. We are aware we could only send you these on Sunday so that they would go out first thing on Monday and as per the tracking, your documents arrived at 6:55 PM to your front door today. We want to make this up, and, as the documents arrived one day late, we will issue a $30 USD refund which corresponds to the amount you paid for the mailing. We truly don't want you to be upset with our service, please let us know what else we can do to mend this. Thank you in advance for your kind attention
Elizabeth Torres L.
I have mixed feelings about my experience with Day Translations. I booked an interpreter to help my mother with her US Citizenship test. Since this was my first time booking such a service, I wasn't sure how the process worked, so I called beforehand to inquire whether I would be provided the contact information of the interpreter so that I could get in contact with them before the appointment date, so that we could discuss where we would meet, how I would be able to identify them, etc. I was assured that such information would be provided to me after booking, so I went ahead and made the reservation. By the time the day before the interview came, I had not received any information or confirmation email, so I called customer service again and I was told that the appointment had not yet been finalized, but that I could expect to received the information I wanted by the evening. I waited until 9 pm to call them again, and the person I spoke to then told me that they had just confirmed an interpreter and that I would finally be receiving the contact information. So I waited another 30 minutes or so, and still no email. By this time, I was very worried because the appointment was at 8:30 the following morning, and I needed to go to bed soon, since the appointment location is about 3 hours away from where we live. I went on their Facebook page and left a message via Messenger, I finally I discovered that they have a chat function on their website, so I was able to contact another person that way. I explained my situation to the person on the chat, and she finally sent me the confirmation email. However, there was no contact information on there for the interpreter, all I had was the name. The person on the chat told me that they would give the interpreter a message on my behalf, so I asked for the interpreter to please meet us right outside the building, and to please have a sign with my name on it so that I would be able to identify them. I was assured that my instructions would be followed. When we arrived at the location of the interview, the interpreter had not arrived yet, so we waited a few minutes. Finally I saw a gentleman walk into the building and I noticed he was holding a Spanish-English dictionary, so I rushed to ask him if he was the interpreter, which luckily he was. He was not holding any signs with my name, which leads me to believe that my message was never relayed to him. As we were riding on the elevator, he told me that he is not an interpreter, but rather a translator, and that he had made this very clear to Day Translations, but that he felt confident that he could do the job. There was nothing my mom or I could do at this point so I just hoped for the best. My mom has a fair understanding of spoken English, but since she qualified for the English language exemption because of her age, I figured she could also use an interpreter to make sure that everything went smoothly, and to also take of some off the pressure. After the interview was over and we had parted ways with the interpreter, my mom told me that the interpreter had a bit of a hard time and that he had to stop and look up words in his dictionary every so often, and that for a lot of the questions my mom understood the English better than the interpreter spoke Spanish. Had my mom not had any knowledge of English, I'm not sure how things would have turned out. The interpreter was extremely nice and polite, however, after learning all this, I became very disappointed with Day Translations. I thought I was booking an interpreter that had experience with these types of situations, or at least more fluency with the spoken language, and I can honestly say that we were not satisfied with the service we were provided, especially for the amount of money we paid.
Response from Day TranslationsOct 31, 2017
Dear Ms. Lueck, We have received your feedback and we understand that you had some concerns regarding the interpreting services we have provided for you last October 18, 2017. We are reaching out to you today to respond to the concerns you have brought up. First, we apologize for not being able to make the process clear. After confirming through the link, we processed your request to book one of our interpreters for you. We have several Spanish interpreters in Memphis, and upon your confirmation, the assignment was considered booked with us, which means we definitely would provide you with an interpreter for the appointment. We usually send our interpreter's details prior to the interpretation date-this is because we receive several requests daily and we need to arrange our schedule accordingly before assigning and sending the details. As for contact information, we do not provide our interpreter's direct contact information to the client due to our privacy policy, however you can always reach out to us (the project managers) regarding your concerns via email, phone call, and chat and we attend to your needs right away. You can contact us 24/7 as we are reachable through these methods at any time. If there is a need to speak to the interpreter directly, we can patch you through to them if needed. We did relay all your instruction for the interpreter to bring a sign with your name. He confirmed that he would do this the night before the assignment. We apologize if this was not done and we will check with our interpreter to see why it was not followed. We also understand that you were anxious since the interpreter has informed you that he is not an interpreter but a translator. Translators usually deal with written translations, while interpreters with verbal ones. Both require skills, knowledge and fluency in the languages needed, and Mr. Henwood, the interpreter we have assigned, is seasoned in providing legal translations. Aside from this, we have also made sure to screen him thoroughly before actually assigning him for the project, checking his verbal interpretation skills and sending him materials to help him prepare with the immigration interview. We would not have sent him to the appointment if we had not screened him and found him suitable for the assignment. We apologize if his statement made you nervous but there was no need to be anxious, since Mr. Henwood has been screened thoroughly before being assigned. From the report we have received from Mr. Henwood, the interpretation went well and your mother's appointment went smoothly and she was able to pass the immigration interview. We hope we were able to answer all your concerns for you. We take your feedback very seriously and we'd like to know if you have other concerns so we can address them. Please let us know how we can further assist and improve your experience with our company. We'd love to know what we can do to improve the rating that you have provided us.
John R.
Easy to use and i received the translation well within 24 hours. quality was great and product came with a certification for the USCIS. also, Day Translation will not try to sell you products you don't need, a rare find these days. I will definitely use them again for future translations.
Response from Day TranslationsJul 12, 2019
Dear John, We are so happy that you had a stellar experience. We hope to work with you again soon! Sincerely, Your Friends at Day Translations
Anthony D.
Very timely in giving a quote and had my document back in less than 24 hours. No issues, would recommend to anyone.
Response from Day TranslationsSep 28, 2017
Dear Sir or Madam, Thank you very much for taking the time to leave this positive review. We are glad that you are satisfied with your translation. Cordially, The Day team
Heather E.
We have used this company for years, and we LOVE it. The customer service has always been stellar, the quality of work has been wonderful, and the turn-around time has been awesome.
Response from Day TranslationsSep 12, 2017
Dear Heather, Thank you very much for your review. We appreciate customers like you and we would love to continue working with you. Cordially, The Day Team
Ana
I had a wonderful experience with Day Translations. They worked fast and delivered within the timeline that they had estimated for me. They were also super nice enough to make changes when I requested it without adding extra fees. Great service and for a reasonable price. I will definitely return to them for future project translations.
Response from Day TranslationsJun 20, 2017
Dear Ana, Thank you very much for your kind words. We are glad you are satisfied with our services. Please let us know if you ever need some help with your documents. Cordially: The Day Team.
