David's BridalReviews of davidsbridal.com

The only David’s Bridal I would recommend is the one in Springhill, VA as they went over and above to help me with forgetting my dress for my son’s wedding. They found the same exact dress and size and held it for me. On the other hand, the place where I bought my original dress refused to even give me store credit 10 days after purchase even though I had both dresses and the original in the bag with the tags and both receipts to prove it was the same dress. The corporate number directs you to text rather than talk to someone. They promised to help me within 72 hours and I never heard back. So be very sure you like what you buy and whatever you do don’t forget your dress for an out of town wedding because they will do absolutely NOTHING for you.

Shopping for Mother of the Groom dresses. The sales consultant did not know a thing about the products available, nor have any suggestions about dresses. She did not understand the sizing of the garments. She thought a discount was applied to a pantsuit because the pants were missing. In actuality, the entire garment was on sale, and the pants were actually missing. Ended up ordering the pantsuit through the store to get both pieces. It took a manager to clear up the mis-information and get the pantsuit ordered. As I was paying for the pantsuit that was ordered, the sales associate wanted to "help me" place a 5 star review for her. Nice person, but totally incompetent or untrained. Ten days later, I tried contacting customer service for an update on the status of the pantsuit we ordered in the store. Called the 844 number, and after many AI prompts, was told to text my problem to the text line, and then hung up on (I tried this multiple times throughout the next 48 hours that it took to get a text response, and had the same outcome). I texted mid-morning, got no response until 10:00 that evening (after I had gone to bed). One hour later, my case was closed because I had not responded. I texted again the next morning; got no response until 7:45 pm. Currently the garment is expected to arrive in the store in another week, and no, I cannot cancel it at this point in time. I have to wait for it to show up at the store, then return it. In the meantime, my credit card has been charged for the pantsuit. We will see when it actually shows up. Customer service is NOT a priority.

I’d give a no star if I could. Only person in this experience that made it enjoyable was the stylist at my David’s bridal in Fort Worth. Absolute garbage from here on out. A lady that had no interaction with me whatsoever came up to me right after I was crying about “saying yes to the dress” to give me her business card for alterations. Interrupted my moment and memories for years to come with a sales tactic. I understand if you want the business but that was not personal at all. I go home and once I get money for the dress I buy it online. Huge mistake don’t ever buy online. March 28 they take the money out and it’s processing (money out of my account) dress supposed to be here April 5. April 9 I message because you can’t talk to customer service over the phone. . A person gets back to me through text HOURS later at 9pm and then again at 11pm when I messaged and was trying to solve this around 2pm. Eventually they ignore my messages so I message and restart process on fiancés phone. Now they respond. New delivery now it’s April 19. I had to move so many appointments for alterations. The day I tried contacting them they refunded the money I didn’t realize because I got paid that day. I budgeted as if the dress had already been paid. It’s April 16 and now I’m negative in my account. No warning on redoing or restarting transaction at all. Did not speak to anyone at all and can’t get into contact. I hate this place horrible experience. I need a refund or partial refund I will NEVER recommend this place ever

Placed an order for an "in stock" gown as a replacement gown for prom. Paid $40 additional for overnight delivery understanding it would be 2 day delivery for orders placed post 12 PM. The dress is delayed - cutting into our alteration timeline. It's in stock - I paid EXTRA for expedited delivery. Their TEXT line for customer service doesn't work. (Ain't Artificial Intelligence GRAND) - Their chat method doesn't work - because TWO representatives closed the call without doing ANYTHING to identify the nature of my inquiry. This is classic case of a good business with beautiful dresses - with TERRIBLE customer service and now we are in a major issue.

This company single-handedly ruined my wedding not only did I not get my wedding dress. I was strong along for days by the associates promising it would be delivered and it never was. They never even had it in the facility. This company went bankrupt for a reason they need to be completely shut down for the emotional damages that they’re doing to their customers. This company needs to be shut down, as well as legal action needs to be taken against them for all the emotional damages that they are costing their customers. Disgusting unprofessional company. There is no customer service. There’s a text message switchboard for reps across seas are overseas somewhere who don’t get online until after 3 o’clock. The phone systems do not work. No one returns your calls. You can’t walk in the store. If you place an online order you can’t call customer service if you place the order in the store. This company needs to be shut down and sue for liability.

Poor refund system. I purchased two dresses from David’s. I returned them within the short 7 day window. It took two weeks to get a reply that they would refund my money and now it will take them TWO BILLING CYCLES TO REFUND MY MONEY. I had tried a dress from Revolve also. That refund was completed immediately upon it being received. There was a $12 shipping charge to return each dress. 12/30 Still have not received refund. They acknowledged I would get a refund, but it is yet to be seen. 1/6 Another week and no refund. This has been a moth of them keeping my money after the dresses have been returned. Shame on them!

I wish I could have picked zero stars but that wasn't an option. My future bride and I got treated with zero stars by the staff on DECEMBER 2 2023. We were ghosts. I had to deal with her disappointment for the remainder of my birthday. Personally I think that your company should encourage customer service. I could be wrong but it's my understanding that your sales team works on commission. Whether they do or not is irrelevant. We couldn't the time of day.The employees were happy to us goodbye and have a nice day as we were exiting the building. This will not mean much to you (David's Bridal) as I am sure you get a lot of business.....but you lost ours. How do you train your employees exactly? Forgive me for being rude but I treat people the way I am treated.

They are refusing to process returns for goods that were purchased during their "bankruptcy" which feels unethical/an attempt to keep your money without having any formal consequences. Their marketing tactics seem predatory and opportunistic. If you attempt to reach out to customer service, they are unhelpful and difficult to communicate with. The whole company is just dismissive. I would honestly just purchase from somewhere else with more accountability and more reputable return policies, especially when bridesmaid dresses need to be very specific and processing returns should be a large part of their business. They did not attempt to offer any solutions despite my asking to do so.