David's BridalReviews of davidsbridal.com

If I could give zero stars I would. I purchased a dress online and when it arrived I decided it wasn’t the one for me so I returned it. The return process is horrible. 3 calls where I waited over 1 1/2 hours and it took over a month to get my money back from the time I returned the dress. My daughter was going to order 7 bridesmaid dresses fro there and I told her my experience and they are going somewhere else. So disappointing.

Never shop here for a bridesmaid's dress or a Jacket (Bolero) for a dress. I had a bad experience with them. When I went to exchange the dress because the dress was too tight told the girl in cashier she making up some excuses bcuz she dont' have dress i just need to exchange and she wants to to go to cambridge to other location and I said,'' Im not going all the to Cambridge pick it up then i think manager or came and the girl in the cashier decided to exchange. Then I came back to get my (Bolreo)cuz it was in the other bag with a tight dress when I went the two girls dont assist me and denied everything that dress was in the bag in their shipping and receiving and said it's not there they said oh I misplaced or something and she said if you lost it I can ship it to you but you'll have to pick it up in another location but the way she talk to me is very rude and arrogant and two girls don't know what Bolero is till I show the reciept to them. And they never assist; they just stand there. But Still can't find them, so I walked out. I have never 10 yrs in my life seen so much bad customer service and disgusting attitude. They told me before that they're not allowed to sell to customers with dresses. I said, The girl sold it to me. And I don't know it seems like their laughing or hiding something because the other Bolero was in the other bag with that other dress when I exchanged everything. I would not recommend shopping here for any dress because the ladies their very rude and arrogant, and it's discrimination. Don't come here again!

I ordered a dress and matching coat online. I noticed some missing sequins near the bottom of the jacket/ coat. I emailed the online customer service address three times and included a photo of the missing decoration. There were two email addresses and I tried both. I asked if I could have a replacement jacket. I never received an answer.

DO NOT rely on their returns, its a scam. Been waiting for weeks and no refund. Customer service never answers!!! Save your money

Disappointing experience all around. Lighting is awful and the quality of dresses are poor so you won't get a real feel. The person helping me even tried to convince me that I wasn't interested in the style of dress I was looking for and gave me any option outside of what I wanted. I honestly felt crappy leaving this appointment and thought maybe you just don't get "that" feeling. I am so thankful I had other appointment and found my dress almost instantly at the next appointment. On to my bridesmaids... I don't know all the details, but I know it's a mess. Multiple bridesmaids were incorrectly sized. Additionally, my MOH was assured if she order a certain length of dress, they could used the length and add a privacy panel. When we got to alterations, that was not an option (this is not anyone on the alterations teams fault- they were amazing) so they had to scrounge around and try to find an extra piece of fabric in the same color. One of the most important things I wanted for my days is for it to be low stress and relaxing. Davids bridal did the exact opposite. If you're a bride looking for a dress, I recommend going to Evas bridal. Bridesmaids, I'm not sure how to help... I can't believe it was messed up for multiple girls in my wedding.

This is for the Brookfield, WI location. Made an appointment for my daughter and her maid of honor to try on dresses. Arrived on time but David’s Bridal said they had no record of my appointment. After about 15 minutes they found someone to help us who was clearly annoyed by our presence. The grouchy clerk found my daughter a room to try two wedding dresses on that she had found during our 15 minute wait. The clerk never smiled and never talked with us. We never even looked at bridesmaid dresses and we had planned to do. Left after trying the two wedding dresses on and have since bought my daughter’s wedding dress at Vera’s instead.

My niece bought a dress online and when they realized that the price was wrong cancelled her ordered that was on sale then proceeded to want 2200 for the dress and offered her 30 percent off they are scammers please don’t order don’t buy anything from them go to small shops or order from other online bridal shops that will treat you like a customer not a number

Haven't gotten my more than half of order and it was supposed to arrive July 19th-24th. It's still processing! I'm missing 2 robes and a dress! I have contacted customer service so many times and the only thing they had to help was a 15% off my next order. I need the dress and robes ASAP for the bride! I tried to cancel my order but they said they couldn't do that either. I just want the order replaced with expedited shipping! I even paid for shipment protection! If it's the same and the other half of my order, it will take weeks to arrive after the label is made, I can't wait that long!