David's BridalReviews of davidsbridal.com

I walked in the store 40 min before close. I wasn’t asking for a fitting, I just wanted to look around. I was stopped just inside the door and told that they were going to close and I need to make an appt.. I couldn’t look at anything… If I saw something I would make an appt but they wouldn’t even let me look around.. they lost my business and I plan to tell everyone not to go there!

vick and Gretchen and i came in the Wolf chase store. We were looking for my wedding dress and my braids maid dresses. We found my dress on sale and it couldn't be returned, which was fine. Gretchen found her dress as well. As they are taking our measurement for the dress. I was making appointments for the 5 other women. It came down to paying for them, I did. WE were also informed to set the alternations appointments parts all together in March, to ensure the dresses would be sent off and back in time. in which we set all the March 21, 2025.The measurement would be free,since we purchased them all there , Today Gretchen goes in for her finally fitting and was told she has to pay 200 plus for her dress. She advised the person no and wants to see a manager and called me on file. Dedbra answered no, its a extra cost. I said No ma'am, Me and my coordinator would have went to another store that offered better a ND reliable services. I asked to return all dresses and she said No. I'm like no, its in the same packages and hasn't been open nor touch. this is horrible and everyone needs to be fired and store closed. When we purchased the dresses it should be told upfront and we should have Not been lied to in the beginning. Matter of fact, just thinking about it, that's why they advised the grils to be size up 1 o 3 sizes

Do not purchase from David’s Bridal. I ordered 2 pairs of shoes (the same pair in 2 different sizes) for a total of $103. When they arrived, both pairs were haphazardly thrown into a box that was way too big, with no protective packaging. As a result, one pair arrived badly scuffed. The scuffed pair was unfortunately the size that fit. My plan was to return both pairs and reorder a new, undamaged pair in the correct size. When I contacted customer service, I was told that David’s Bridal does not do exchanges. Instead, I had to return both pairs and place a new order. On top of that, they required me to ship each pair back separately in two different boxes with two different return labels, even though the items were going to the same place and were originally shipped to me together in one box. I thought this was unnecessary, but I followed their instructions. I returned both pairs well within the return window and ordered a new pair in the correct size. About a week later, I received a refund of only $50, even though I had paid $103. If I return merchandise, I expect to receive my money back with a reasonable deduction for shipping. A 50% deduction is completely unreasonable. When I contacted customer service again, they told me it was because of shipping fees. I understand a return shipping fee, but they charged me $15 per pair, meaning $30 total (even though I only paid $15 shipping to receive the order in the first place). Because they required me to return the items separately, I was essentially penalized 50% for following their instructions. I spent two hours chatting with customer support, repeatedly explaining the situation. Instead of resolving the issue, they kept going in circles and seemed unable to understand why I was frustrated. The most frustrating part of this process was that after chatting with the returns department for about 30 minutes, I was told, “I’m only a stylist and can’t help with this issue.” If that’s the case, why was I connected with this person in the first place and made to spend 30 minutes discussing a returns problem with someone who couldn’t assist? In the end, they offered to refund the shipping fee for one pair, but even with that adjustment (a measly $15 refund), I still believe I was shorted about $23. By that point, it was about 10:30 PM, and I was exhausted and frustrated from the conversation, so I agreed and ended the chat. I am still waiting for confirmation that this refund will even be processed. They said they needed their finance team to approve my refund (a whole $15)! Between the poor packaging, damaged merchandise, confusing return process, and extremely frustrating customer service experience, stay away from David’s Bridal. The returns process feels unfair, and dealing with customer support was a nightmare. Thank goodness I only ordered shoes. I can't imagine ordering a wedding dress or several bridesmaids' dresses from here.

the morrow, ga location is very tacky and the staff is not the most professional

I am extremely disappointed with my online order experience. I ordered a perfume, but instead I received a small candle and some random sample items that I did not order. This was clearly a fulfillment mistake on your end. Now I am being told that in order to receive a refund, I need to take time out of my day to package and return the incorrect items. This is not my fault, yet I’m expected to waste my time and gas to fix an error made by your company. When a business ships the wrong product, the responsibility should not fall on the customer to correct it. I paid for a specific item, never received it, and now I’m being inconvenienced further just to get my money back. This experience has been frustrating and disappointing, and I expected much better service.

I purchased my wedding gown and preservation services through David’s Bridal, never once being clearly informed that my gown would be handled by a third-party preservation company rather than David’s Bridal itself. That third party ultimately lost my wedding dress and veil after confirmed delivery, and throughout months of back-and-forth, David’s Bridal did nothing to intervene, assist, or offer a solution. I repeatedly cc’d David’s Bridal customer service and media relations while trying to recover my gown. They remained silent. No advocacy, no escalation, no accommodation—just complete disengagement while their contracted partner handled (and mishandled) the situation. What is especially troubling is that there are public reviews going back years describing lost wedding gowns involving this same preservation pipeline. Despite this pattern, David’s Bridal continues to route customers to this third party without transparency or accountability. As of today, my wedding gown—worth approximately $5,000—and my sentimental veil are still missing, and David’s Bridal has offered no resolution of any kind. A company that positions itself as a steward of once-in-a-lifetime moments should not outsource responsibility and disappear when something goes wrong.

David's Bridal is not a trustworthy site to buy dresses. We have a wedding on January and the delivery date for most of the bridesmaid dresses were for mid December. Around late November and early December each order was cancelled. I checked the website but they still appear as available. It has been too big of an inconvenience to just leave be. This should not happen.

Compre un vestido hermoso y caro, para arreglarlo me cobraron y no es posible que para detener la cauda le pusieron un seguro que no soportaba nada, el vestido se arruinó por falta de visualización del personal, solo les interesa vender, estoy muy molesta por esa falta de atención.