David's BridalReviews of davidsbridal.com

Open letter to Elio Auletta - Head of David's Bridal UK Dear Mr Auletta I am writing to you directly because I have been unable to get the service and help I want from your staff members at David's Bridal. On January 18th 2018 I purchased a wedding dress from David's Bridal. Two things happened at that point: A: I was informed that my dress would arrive LATEST beginning of April (I have 2 witnesses who can testify to this). B: I was NOT TOLD that the dress was NON REFUNDABLE. Some time passed and as I had no news about my dress' delivery date I called the David's Bridal store and spoke to a store manager who reassured me that my dress would arrive in March. Mid February I called again, and this time I received a different answer. My dress was only going to arrive on the 14th of May. This is too late for me as I'm abroad from the 11th of April and my wedding is also abroad. Had I known the dress would arrive then, I would NEVER have bought it. Once I found out the dress would arrive too late, I asked for a refund and was told that is not possible. Please understand obtaining this information has been very difficult. I have spoken to a number of your staff who have misled me with different statements. At one point I was told my dress would be expedited and coming with the next shipment. I called when the shipment arrived and was told the dress had not come. After having called many more times, I finally got to talk to an employee who had some answers: - the dress was not ready so it could not be expedited faster - there were no other available dresses in my size in stock in the US - there were no sample dresses in my size available in the US - There is no possibility for the dress to arrive by the time agreed upon during purchase. Since then I have been trying to talk to one of your store managers every day. When I mentioned I wanted a refund I was told the manager would email Davids Bridal in America for answers. But I have been told that 4 times already and no answers ever come. I can't begin to express how frustrating the Davids Bridal customer service is. So many times I have been told someone will call me back, but hardly ever do. Meanwhile I keep waiting for answers. But now I am done waiting and given that my dress has not even been made yet, I want a refund. As an American company operating on British soil, Davids Bridal is bound by British law and particularly by the clauses of the Consumers Rights Act of 2015. I hereby invoke my rights. - Section 20 of the CRA 2015 states my right to a refund when I reject my contract with you. Section 20 7(a) states that by law "the trader has a duty to give the consumer a refund". . Please also see Section 20 (9) and (10) "The consumer’s entitlement to receive a refund works as follows. (10)To the extent that the consumer paid money under the contract, the consumer is entitled to receive back the same amount of money". - I claim my rights to end my contract with you because the goods I bought were not delivered on time. Section 28 (2) Unless the trader and the consumer have agreed otherwise, the contract is to be treated as including a term that the trader must deliver the goods to the consumer. (4) In this section—(a)an “agreed” time or period means a time or period agreed by the trader and the consumer for delivery of the goods; (in this case beginning of April) (6) If the circumstances are that—(a)the trader has refused to deliver the goods, (b)delivery of the goods at the agreed time or within the agreed period is essential taking into account all the relevant circumstances at the time the contract was entered into, or (c) the consumer told the trader before the contract was entered into that delivery in accordance with subsection (3), or at the agreed time or within the agreed period, was essential, then the consumer may treat the contract as at an end. As the head of Davids Bridal UK, among the many busy tasks you must do each day, could you please organize for me to get a refund on my dress. If this can't be done, I am willing to raise a complaint through my local ombudsman. Please let me know if I can assist you with further information. Looking forward to hearing back from you. Kind regards

I have given them three chances. Regarding over charge and delivery. The staff have told me on 3 occasions: “yes we’ll investigate and call you back on monday”. This was said to me twice on the phone and once in store. I never received a call. Empty promises. I confirmed my delivery address in store and over the phone twice. They STILL used my credit card address instead of my residential address. My dress has been in the UK since January, it’s March and they still can’t get their act together. When my dress didn’t arrive and I heard nothing, I spent an hour travelling to their store to pick up the dress. They said it was at a warehouse in a holding area due to inability to deliver. Last Sunday I asked them to bring it back to the shop and I’ll once again make the hour long trip to pick it up. I got a notification that UPS once again made a fail attempt to deliver this week. I thought the instructions were fairly simple. Untrustworthy and no customer service whatsoever.

tl:dr When trying on bridesmaid dresses: We received little to no help, were reprimanded when trying to self-serve when our assistant went MIA, were ultimately rushed into a decision and overall, had a bad experience. We arrived on time, they were running late. No big deal, we look at the bridesmaid dresses. We were told we were not allowed to pull dresses (contrary to my experience on previous shopping trips to the same store). We eventually are allowed to the rooms, except its the shoe storage area for all 4 of us, not the actual fitting rooms. I would expect a fitting room per person, actually I expected a fitting room full stop. I have had to share a fitting room on a previous visit with 1 other people, but 4 people in a shoe closet was laughable. We were also given 1 dress to try on, and were told we would receive more afterwards. This is when our assistant disappeared. We're in the first dress and have nothing else to try on. We then see our assistant with another group, we try to get her attention but she's busy. So we go and pull dresses. Another assistant tells us to stop; are we supposed to stand around and wait? We continue the appointment solo, no assistant in sight, and yes, we get our own dresses to try on as no one else would help! About 1hr into the appointment, we're told we have to leave in 10 minutes, we have to make a decision now, we can't come back later after thinking about it, it has to be during this appointment. We're rushed, we're stressed, we're still in the damn shoe closet. They overbook appointments, have too many people in the area so that you're queuing to look in the mirror. They do not have the sizes you need, the dresses themselves have been tried on so many times, they no longer reflect the dress or the size you think you're buying. There are stains, holes, broken zippers on the dresses. You order the size dress you tried on, there is a chance it will be smaller when you receive the actual dress. If you're desperate for a particular colour, David's will probably have it in stock. That is their only redeeming feature. Otherwise, I would avoid and try high street or other shops, unless you're really desperate. With the average dress around £150, I definitely won't be returning unless I have no other choice.

Went to David’s Bridal for bridesmaids dresses. Staff were disinterested throughout and whilst having alterations one of the fitters outwardly commented ‘if you weren’t so fat’ when pinning the bottom layer of the dresses we had chosen to one of my friends in front of everyone. Avoid this place.

I visited David's bridal store in Birmingham city centre I had a appointment with a stylist to look at dresses terrible I had chosen a dress with the stylist in a rush my second time seeing the dress I no longer was sure about it. it it was not fully paid for and it had not been altered I asked if I could change the dress It had not left the store or anything I was told no I could not which I should have been able to as it had not been altered and there was no problems not only would they not give me a refund but only offer the store card that I could spend for the price of the other items but they would not allow me to change my dress. So that was pointless because I did no longer want to spend anything in that store so in this I would say I was pressurised into making a purchase on something I was not sure aboutI walked through the door in tears. I know it was my fault, I should have checked and I understand that a refund policy is entirely the store's discretion. However, the whole experience of buying my dress has been ruined and spoilt. I am left with a dress I don't want and am not sleeping stressed about the money I've wasted. I am now left with 6weeks to my wedding and no dress (I can't face wearing the dress I picked up, can't even face looking at it). There was no reason the dress couldn't have been refunded - it had not left the store and had not been altered. Surely, I can't be the only woman who has made a mistake with such an important thing. I would honestly say AVOID this store but if not make sure you understand the policy.

Very poor experience with David's Bridal - particularly the US customer service team. I had ordered shoes for my wedding day from the US store and 20 days later the wrong shoes came (even though my order confirmation stated the right shoe that I had ordered!). I had called to complain on multiple occasions as neither call resulted in a satisfying resolution. First I was told to return the wrong shoes and place a new order for the right shoes, again! Which then meant that I had to pay shipping, duties and tax fees, again! Secondly, on every occasion that I have called, i'd been put on hold for almost 10 minutes, as most of representatives didn't seen to know what to do. On one occasion, my new order wasn't even showing on their system - with less than 1 month left till my wedding!! And not to mention, the dress I had ordered from them (from a UK store) before this ordeal came with a rip in the lace! I've had to take the dress elsewhere to get it altered. Overall, my DB experience has not been great, which is a shame as my sister bought from them for her wedding last year and had a much better experience.

A woman's wedding dress should be a wonderful purchase. Mine was a nightmare. I visited DB in the UK but was told I had to book an appointment. I booked for the following Saturday and was allocated 90 minutes. My wedding was 3 months away and it was clear that none of the dresses were suitable. It seems that you are allowed to try on approximately 6 dresses, which really wasn't enough. I bought a dress in a panic, thinking I had to make a decision there and then. The dress was left in the shop to have the hem shortened, which would take 4 weeks. At home I noticed on the receipt that the dress was 2 sizes smaller than my normal size and went into total panic mode. The dress did feel snug but I hadn't realised it was quite so small. I re-visited the shop on the Monday (2 days later) and was told to get an exchange I more or less had to make a decision there and then. The assistant offered to find more dresses but I was on my lunch break and to choose a wedding dress in 15 minutes was ridiculous. There was no way I wanted to make another panic purchase and asked if I could have a refund and come back on the Saturday to choose another dress. The manageress flatly refused and just kept quoting the no refund policy. Feeling sick, I left the dress in the shop and dieted like crazy for 4 weeks. On picking the dress up, the excitement had totally gone, replaced by an absolute dread of even putting a pound in weight on. The dress was placed in a bag and I walked through the shopping centre back to the car in tears. I know it was my fault, I should have checked and I understand that a refund policy is entirely the store's discretion. However, the whole experience of buying my dress has been ruined and spoilt. I am left with a dress I don't want and am not sleeping worrying about the money I've wasted. I am now left with 2 months to my wedding and no dress (I can't face wearing the dress I picked up, can't even face looking at it). The alteration cost me £40 and on checking the dress, the hem has literally just been trimmed, no hemming, so no idea why it was this expensive. There was no reason the dress couldn't have been refunded - it still had tags and had not been altered. Surely, I can't be the only woman who has made a mistake with such an important purchase?? Everyone is excited about my wedding, except me. I hate anyone asking "have you got THE dress". The staff on the day were lovely, the no refund policy stinks.

In a word : our experience in this shop is a nightmare !!! The staff wasn't really helpful, and they were so many girls that you didn't really know who was taking care of you. We were four bridesmaid, wearing different sizes, and none of us was able to try the dress she chose in correct size or correct color, they only gave us substitute dresses : "similar" dress in correct color, or the dress in 2 sizes above to "imagine" how it would look like in the correct size. Difficult to choose in these conditions... When it was the turn of the bride, all they did was to put pressure for her to choose, and she finally found the one she wanted. However it was the beginning of the nightmare... When the bride received the dress, it was the wrong one !!! Wrong style and wrong size !!! It was one month and a half ago, and she still have no solutions ! They promised to send the correct dress last week but they didn't do it, and now they refuse to refund... My friend's wedding is in one month now, and she is still forced to call them again and again, to send lots of emails without any answer, and they don't give her a solution. How can she do ??? You just have to ask the staff in this shop how long they've been working there : for some of them it is one week, or one month... A shop, selling wedding dresses, with so much turnover can't be a serious shop ! I would definitely tell everybody to stay away from this shop, for such an important purchase with such an important amount the service is awful.