David's BridalReviews of davidsbridal.com

David's put me through unnecessary stress when my dress did not arrive on time and no one from David's could tell me what's going on. Calling the store requires a lot of time and patience as the phone would ring off the hook for a good while (longer than 5 mins) before someone picks it up. Another frustrating part is having to tell the entire background story over and over again every time you call as there's always a different person picking up my case and they don't seem to have a system where they can record the facts so that a new staff picking it up can familiarize - if they do, I think the staff are too lazy to read! The entire process of finding out where my dress is and eventually collecting it (8 weeks after purchasing it instead of 4 weeks as they originally stated, and only 6 days away from the event), I end up speaking/dealing with 10 different David's employees! They are very disorganized and the staff do not talk to each other. Whatever system they have does not work - 6 weeks after I purchased my dress, no one from David's know the whereabouts of my dress and if I have not initiated the contact with them, no one would have actioned in trying to find out why my dress is still not here or what happened. The Manager who dealt with me when I went back to the store to fit the dress was not very sympathetic or sensitive of a customer's concerns. She was even a bit annoyed I think when I was complaining about the whole protruded process. They end up altering the dress as I'm a size 8 (this is what I ordered/purchased) but they sent a size 10. And to my dismay, they still asked me to pay for a portion of the alteration charges instead of offering me a discount as compensation for all the stress and inconvenience they have caused me! To make it worse, they even asked me to pay for the garment bag for the dress! Unbelievable!!!! To all the brides to be, my only mistake was not researching and reading reviews prior to going with David's Bridal. They are chronic in the issues that I've had and they have this ridiculous "no refund" policy which should be illegal. No bride to be should be put through any of the unnecessary stress and inconvenience they have caused me and several other brides so please stay away from David's. I'm surprised that a big name like David's really suck at customer service and what's even more surprising is the fact that they are still operating in the UK!

My sister has recently tried to order bridesmaid dresses from this store and the service has been utterly appalling- do not use this company unless you want lots of added stress and complications, as my sister has to have during her bachelorrette party. She now has dresses in the incorrect size.

Totally unimpressed with their products! A friend got a dress from them and the quality was poor and customer service was even worse... I guess you get the quality you pay for... thank god I found another Chinese factory that made my wedding dress!

I went in them to buy my wedding dress but as I informed them I only had two months in my disposition. I tried sample dresses that of course are not meant to fit you perfectly so when I chose my dress I was told about all the alterations they would do on the the one that I was going to have but no mention that Those would cost as more than half the price of the dress and that because I had not enough time till the wedding I would have to pay a rush fee. They said the dress would come in three weeks but after four weeks no one had contacted me so I called them and was told the dress was there already, but no one bothered to let me know. So I had to go there on the day regardless having anything else to do. When I found out about the price of alterations and also about the rush fee for which I was not informed earlier I asked to speak with with the manager and ask to have this price reduced. They were insisting that everything was explained at the first place so I had to call my friend who was with me on the first day to speak with the manager and confirm what we were said on our first appointment. Of course I didn’t pay the rush fee and the alterations price was reduced. The next appointment we booked to try the dress with all the alterations done was two days before the wedding so I was worried about what would happen so the manager said she would be there herself to make sure everything that needs to be done they would do it, that’s why they booked the appointment early in the morning to have time to do any alterations through the Day. She said I wouldn’t have to pay anything extra unless there was a major change that needed to be done, and off course no rush fee needed. When I whent there two days before the wedding to try the dress, it needed to be a little more tight on the waist so I asked them to do it. The manager of course was not there nor had she left any special instructions for my case. So the ladies working there told me that they couldn’t do it because there was not enough staff and if they were to do it I would have to pay full price for it and a rush fee as well. I mentioned what the manager said but they didn’t take it under account. So I took my dress as it was and left disappointed, but when I went home I called to speak with the other manager that was in on the day and they told me she was to busy to speak with me at the moment so I had to leave my phone number for her to call me back. Off course no one ever called me back. They don’t care about your special day being special,only for your money, so cold and buisnes face. I wouldn’t recommend at all!

Ordered a wedding dress 'special order', so 3 month delivery. Dress arrived after 2 months, with hole in bodice; second dress arrived after a further three months in the wrong size. Rejected the goods as per English law. The company accept the first dress was defective and the second was the wrong size, but they state that the Consumer Rights Act gives THEM the right to keep trying to produce the dress as ordered. They are in breach of contract, and they have consistently failed to reply to correspondence until I have used Twitter. Brides - do not choose to use Davids Bridal until you have googled 'Davids Bridal complaints' and read the awful reviews on their products and customer service!!

WHY NO REFUNDS??? Went in London Stratford and tried on a SAMPLE wedding dress. No time to buy a new one. Felt pressured I had to get one. Paid a minimum deposit for it and a belt. To return for (very) expensive alterations. Two days later I called to get a REFUND because in my pictures it looked different and not so flattering. Also too expensive. Don't want an exchange!!! Manager said No Refunds. Had no idea of that policy when I booked appointment or payed the deposit. "Just come back to try it again....." If I don't like the way it fits me, it was worn by other women so not new and never left the Store WHY NOT GIVE A REFUND??? Ohh They kept it for me for 2 days. Could only charge for 2 days out of deposit!!!!!! VERY BAD CUSTOMER SERVICE AFTER PAYING DEPOSIT! !! I WILL get a SOLICITOR for this.

PUBLICpublished review 4/21/18 I have had so many problems with this company! I was so excited to go and try dresses on, and David's bridal was at the top of my list. We began looking at dresses as we waited for our stylist. At first, everything was great and our stylist took note of my personal style and what I liked and disliked. I tried a few on and was told that I was a size 16, which was way off as I later found out. I pointed it out, but she assured me that she was correct. At this time, the shop got really busy so our stylist asks to step away. Sure, no problem we understand that we are not the only ones there. We continued looking at dresses when we were approached by a manager who didn't greet us, instead she attacked us asking where the stylist was. We explain that we were just looking and would notify our stylist if we needed help. The manager said that "I couldn't try on anymore dresses and that I would need to come back." I already had a room with two dresses saved for me, but she didn't care. She said that "we were unable to look without a systlist and that we need to make an appointment to come back." I was almost in tears at this point, because she was so rude and all we were doing was looking! I just wanted to leave but I loved one of the dresses I tried on. I asked to try it on one more time, as I was sure it was the one I wanted and they could alter it, I was told. The manager told me that "I couldn't try it on and that I need to either buy it or come back another day." I didn't want to risk losing it so I bought it. It wasn't a pleasant experience, but I was just glad we found a dress. I went back a week later to get a corset to wear under the dress, and I was sized wrong again! I was put into a corset three times too small and the stylist told me that "it is supposed to fit like that!" I'm no expert, but when you look like a busted can of biscuits, it isn't the right size! She assured me that "It would look better when the dress is altered and laying flat against the corset." I was trying to be modest for my wedding day, not have my breasts popping out of the dress! I went somewhere else, as I felt uncomfortable with the fit. That is when I was informed that the size they put me in and said was right, was way too small!! It came time to do alterations and there was no way was I going back to that location. I made an appointment across town in Houston and went to another location hoping for a better experience. I got to the alterations department and I am informed that the dress was way too big on me! They said I was around a size 12!! The alterations department had me hopeful, talking about everything they could do to make it better. The alterations ended up costing me $600! I thought it was absolutely ridiculous, but they are the experts! I went in a few times to try it, as it had to be hemmed, sash added, and brought in obviously, since it's too big. Also, straps added for support. I went in to pick the dress up and I tell them this at the front desk, they put me in a room and I thought it was odd, since the previous times we were taken straight back to alterations. I assumed it was different since I was picking it up. The stylist came back and informs me that "she cannot find my dress." I started panicking at this time. She came back, and asks if its under any other name, I tell her no. She left and came back again and says "it isn't back there!" I am upset and asked why they didn't have it, I had an appointment and was having it altered. She apologized and said "oh sorry you're in the wrong place" and walks us back to alterations. I finally get the dress and there were stains on it, one strap was 1/2 inch smaller than the other and the straps had a hole in the material! The strap also had mesh showing with no jewels, it looked incomplete. I was livid that I spent $600 to be given trash! I pointed out everything, and they made me feel like I was just upset over nothing! They argued with me about the straps, said they were the same. One was too tight on my shoulder and the other was falling off! They finally measured and told me that "yes, there is a difference," but that it can be fixed. As far as the strap goes, they could add some jewels over the mesh strap to hide the hole. I am also told that the mesh showing is "how the strap comes, and most brides don't have a problem with it!" I have to walk away at this point, because I am in shock that she just told me this! I am about to have a panic attack, I can't hold back tears, and I'm angry. My maid of honor steps in and tells the seamstress that the quality of the work is unacceptable and not worth $600. Of course, she argues with my maid of honor saying that "they can assure us that it is quality work!" The work shows for itself in my opinion. We were told to come back in an hour and they would have everything fixed. Came back and at this point I'm emotionally and physically drained! My appointment was at 12, it was going on 5 o'clock! The dress was given back to me and it was cleaner and the straps are the same now. I hurry up put it on and then changed to leave. I should have inspected it more, but I was tired and stressed. I was relieved they fixed some of the issues, but still livid that I paid $600 for such terrible quality work. I got the dress home, and the straps were not sewed where they were supposed to be, they look crooked in the back and some of the jewels were falling off! I broke down at this point, not knowing what to do. At the same time, my package that I ordered from David's bridal's website came in, so I was excited and it distracted me from the whole dress ordeal. I ordered toasting flutes and a cake and knife serving set. I opened the box and the flutes were fine, but the knife set had a misspelled word on It! I was seeing red and ready to call that company and yell at them. It should have said my name and my husbands to be. Instead it said my name nand his name!!!! Nand????? Who is working at this company and why aren't they checking stuff before it goes out?? Of course, they are closed so all I can do is email them. Monday comes and I called and wait for what feels like forever on hold, there were 10 callers ahead of me.. I finally get through and all they said is "oh, I'm sorry for that," they need pictures and then once received they can send it to whoever made them and have a new set to me. I asked if they would be here in time for my wedding, and all she said is "I will note your wedding date on the email I send." So, there is no guarantee that I will even get it in time!! I still haven't heard back about my dress, I called and called and emailed continuously since the day I picked the dress up, and no response or single call back. So, I made the dreaded decision to buy another dress. I didn't know what to do and I wasn't taking it back because they don't know what they were doing and the manager informed me that "alterations are elective, so once altered they don't do returns exchanges or anything." By this time I cannot even look at the dress without crying. I can't wear it and I dont even feel the same way about it because of all the issues! All I can think about is how unhappy this dress is going to make me on one of the most important days of my life. Fast forward and I get the New toasting set and it's correct and in time for the wedding, one thing out of many fixed! Today, David's bridal called me back in regards to the angry email I sent weeks ago about my ruined dress. All they said is I'm sorry over and over again! I explained that they have terrible customer service and that I spent a lot of money and ended up having to buy another dress. Again, all she said is "I'm sorry." I am so angry because how could they take such a special day and ruin it and not care! I don't have the money to buy a dress again and have it altered, but I am left with no choice. All she kept saying is "I'm sorry" and to bring it back to the store so they can alter it. Why in the world would I ever step foot into a David's bridal ever again? I explained that I live across town and I can't just take it up there, as I had to take off work for the other times I went. All she can say is "I'm sorry" and to bring it in so they can fix the alteration issues. I told her once again that I live across town and don't have the time or gas to be driving back and forth. Again, she said "I'm sorry." Her last words were "I'm sorry I bothered you today." I understand that there is probably very little she could do, but to act as though my experience doesn't matter, is complete disrespect! I gave them a chance to fix it many times, and then they gave it to me dirty and ripped!! I will make sure everyone that I share my experience with as many people that will listen. I came to a conclusion, they are sorry! They are a sorry company that does not care about people at all and they shouldn't be in business!! I don't think this company realizes that they are ruining what should be positive experiences. I have accepted that all I can do is cut my loses at this point. My hope is that I can save brides from the hell I am still going through with them! Even if it's just one person.

BUYER BEWARE. I recently bought online in the USA a prom dress for my daughter from David's Bridal.com. In trying to complete the purchase I tried to enter a promo-discount code only to finally figure out after struggling with it that the "promo-discount" was already figured into the purchase price. Following the receipt of the dress within 5 days of order, my daughter tries it on, and it is too big. So, we proceed to return it. FIRST CAVEAT, all returns need to be made within 14 days of receipt and can NOT be returned to a store site if one is located near you. This is not obvious when ordering, but it is stated in the Order Info sheet included in the box. SECOND CAVEAT, "final sales" are not indicated clearly, or at all! In trying to return the dress we were not able to pull up the dress on-line for a return label, and in calling to speak to a personal representative, they say, "oh, yes, this was a final sale." I was shocked. This was NOT indicated online anywhere, or even on the order slip that came with the dress. Neither my daughter nor I saw any "final sale" description. If we had, we would have never ordered such a tricky item if we thought it could not be returned. BUT, at this moment, we are sitting with a brand new dress that no-one can wear, and we can't return, and are out over $250.00. I am waiting for a call back from a supervisor, but I am not hopeful. Best advice to you, order from Lulus online. Excellent selection, price, super easy to purchase and return if necessary. Never a bad experience there. We have learned our lesson.