David's BridalReviews of davidsbridal.com

The initial visit to Davids Bridal was great, the receptionist was very welcoming and warm, and Danique was very friendly, happy and most importantly helpful. After trying a few dresses, we have finally found the one. The dress I tried on and liked was in Ivory colour, but I have said explicitly that I want my dress to be white, so the Danique has checked with the managers as well as the production whether it can be made in white, and was confirmed that it could indeed be done in white. All of this happened in September, and we were told that it would take a few months to make the dress. Fast forward few months later. Davids bridal has called and informed me that the dress was made and ready and delivered to the salon. I have booked the appointment for the fitting day which was two weeks after they informed me that it had been delivered to the Bham branch. My mother lives 200 miles away from Birmingham, and she had to plan the trip to go to the fitting with me which takes her hours to make the trip. We came to Davids Bridal 15 mins before the appointment and were made to wait for an hour and a half until someone came to see us. While waiting for the assistant we did not get any refreshments, and after asking for some water the assistant showed attitude and told us that there is a water machine and we need to help ourselves, which is appalling given the fact that we have already been in the salon for almost two hours. Now the fun part. The assistant brought the dress to the fitting area and to our surprise it was IN THE WRONG COLOUR. The dress that was delivered was in Ivory colour, and as mentioned earlier we have made a specific request for that dress to be made in WHITE. I thought they'd bring out the wrong dress - I was convinced and almost in tears waiting to see the dress. Turns out, no… They have checked the order that was placed on the system, and they found a note that it was in fact, ordered in white. Obviously we got really emotional as the amount spent on the dress is quite significant, and you would think that there would be a quality check/control during the process of making the dress, but clearly, there wasn’t. I have requested to see the store manager and asked her for a complaints or customer service department contact number so I could take this up with them directly, but was told that it could not be done, but instead offered an email address for the marketing department. What does the marketing department have to do with all of this? I am really not sure, but the manager sure did a good job being evasive. This was their solution: They have ordered a new dress, hopefully in the correct colour this time, and again it will take a few months to make. But the problem this time, that it will be delivered few weeks before the wedding and there is very little space for error, and the dress will still have to be altered, which again is going to take time. They have also offered £100 off the alteration, but not the actual wedding dress and said that there is nothing more that they can do in this situation. What was supposed to be a such a happy moment, all of a sudden became extremely stressful which is really unnecessary, because as most of you know the wedding plan itself is quite a handful on its own. This review will be updated once the "new" dress is delivered.

I went to DB Stratford in October with my mum and 2 BM's. We arrived onetime for our appointment and were told to go upstairs and look at dresses. 10 minutes passed and we had looked at all the dresses and were just standing around in the middle of the floor waiting to be called. 2 members of staff walked straight passed us and went to an older bridal party who were standing around asking if they were ok or needed any help-- they had already been seen. So annoying so I went downstairs to ask what's happening with our appointment. We were then finally called. Israel looked after us very well and honestly if it wasn't for her I would absolutely hate this store. I wouldn't recommend bringing more than 3 people on a Saturday because it is busy. The set up is nice and still became a nice experience. She helped me try on about 6 dresses and gave me a wild card dress which I loved- and ended up buying. She worked out what I would like by talking to me and getting feedback on each dress from both myself and my party- really amazing skill! I couldn't decide between 2 dresses the manager came over and tried to sell me both- the same woman who cleanly ignored us in the first place when we were waiting. She tried to take over the sale. We left and said we'd book another appointment. I really didn't want to buy anything from her. In hindsight I wish I had just bought the dress from Israel. Booked a second appointment for end of November called up, booking was easy and the lady was really nice. On arrival I only wanted to try on 2 dresses- although I knew which one I wanted. I was served by Marssela she brought the dresses put them in the dressing room and left. The dresses are heavy with lace up backs- I didn't know what was happening. 5 minutes later she comes back and I ask her why she isn't helping to put the dresses on and she says that they are not allowed if we don't give permission! Why she just left and said nothing then gave me that lame excuse is beyond me. It was 6.30 so I imagine she was just being lazy after a long day. She puts the dresses on and I decide on a dress. I explain to her that I want a UK size 10 (I'm a 12 now due to some health issues) but am naturally an 8. My wedding is in 10 months so plenty of time to naturally go back to normal. Everything is good we go downstairs and I paid in full for the dress and dress bag (£5). I was told the dress would be here in 8 weeks plus. Week before Xmas I get an email saying my dress is ready for collection and I must collect within 7 days. I'm shocked as its almost Xmas and the dress is at least a month early!!! Again called to make an appointment, great service on the phone. Asked if I could come after Xmas as Stratford is not close for me and well, it Xmas and I'm busy. Was told that's not possible and I need to collect the dress. I was fine with this and inconvenience but not an issue. Attend an evening, after waiting for 20 minutes (they had issues finding my dress, despite me checking this with them on the phone because of how early its arrived) my dress comes out and I'm so excited. That ended when I saw that the dress is a UK size 12. So I explain to the lady on the desk that the size is wrong, it should be a UK 10. She says no check my receipt which has US sizes and says that I ordered a 12- SERIOUSLY. I refused to accept this as I know full well what I wanted and if the sales woman didn't listen and they are hiding behind US sizes that's not my fault. I was told that there is nothing I could do. They called Marssela and she kept insisting that I asked for a 12. She left no notes on the system so because of her laziness and incompetence I'm wrong. I spoke to Tanecna who I think is the downstair manager and showed her photos of my body size just a few months before and years going back explaining that there's no way I would ask for a 12 when it's not my normal size and I'm only this size due to health issues, which are now being managed. Tanecna seemed like she understood and was empathetic. She put the dress on me which fits really well now- BUT this won't fit me on my wedding day 10 months away. I've already gone down to a 10 naturally and I'm now less than 9 months from my big day. Tanecna said that they only exchange if I drop more than 2 dress sizes- there's no way I'm going to be a 6 (nor would I want to be) so I'm screwed. She offered me 50% off accessories and I left taking away a dress that will NOT fit. One of the reasons I chose the dress is because it didn't need any alterations. Well now I'm looking at serious alterations. Its a body fit mermaid dress with big tail so entire top to thigh will need to be taken in. The dress also arrived seriously creased so steaming costs too. They said that they would steam it for free if I get alterations- like I would seriously trust them with alterations when they couldn't even order the dress correctly. My advice if you go here double check the UK/US size conversions yourself and ensure that they have listened to what you have asked for. Do not pay in full- if they screw it up then you'll be out a deposit but at least you won't have a dress that will cost £100's more to alter to fit when if they had just ordered the correct size alterations wouldn't be needed at all. What started off as a really good experience with Israel, who was absolutely amazing so helpful and really helped find the perfect dress turned into a horrible and very expensive experience. I am utterly disappointed the correct solution should have been to apologise for the misunderstanding and reorder the correct size- I have so much time before the weeding - But no, it made more sense to argue with me the paying customer take my money and say theres nothing that can be done. I think they do this so you have to get alterations to increase their revenue and profit margins. It's understandable why they have so many issues- the service is inconsistent. Tanecna tried to resolve the issue and was lovely really empathetic but only after I had to prove my normal size. Sad that they have a few good people clearly wasting their talents with this company and being let down by lazy, unethical staff. If you go there, I highly recommend asking for Israel- she is a true talent and has great service. Such a shame as I had wanted to order 6 BM's dresses and my mum and MiL's dress here but no way I would trust them now. Their failure to rectify a simple issue loss them revenue greater than the cost of my dress- quite stupid really

Wish I’d looked at Trustpilot before booking an appointment - what a waste of time. I turned up at the time of my appointment (having learned from experience of being a bridesmaid a few years earlier that turning up without one results in a poor experience) and was sent upstairs where someone would be with me shortly. I browsed the rails for a while, read a mag, while several people with earpieces answered phone calls and talked to each other, but studiously ignored me. I left 20 minutes later without so having had so much as a an acknowledgement of my presence from the staff. Suffice to say I’ll be buying my wedding dress elsewhere!

Very disappointed!!! I found my absolute dream dress in the David’s bridal store in Watford. It was my first time looking for my dress so didn’t purchase straight away as it was over £1000 I thought I would wait a few weeks incase I did see something else but every dress I tried I compared to the dress at David’s. So last weekend I took 6 off my bridesmaids to try dresses and to buy my dress. They didn’t have my correct size as they had sold it an hour ago!! But I still went to buy my dress (was buying the bridesmaids at a later date once my last bridesmaid has tried one on) and behind the counter was the dress I wanted in my size. I asked if I could just try that on so I knew I was 100% and was going to buy it. Then the manager was so rude to me I was taken back. Instead politely saying it was a policy I couldn’t as someone had brought it she continued to be rude to me infront of my bridesmaids and other people in the store. She told she would order me one in but I will have to wait! The next day when I spoke to her to make sure the dress was in she continued to argue with me on the phone and be rude! Someone like her should not be a manager! I’ve never had a problem in the few times I’ve visited the store but she completely ruined my whole experience and I then found somewhere else to purchase my dress which isn’t my dream dress but I am happy with and I have to find somewhere else to get my 7 bridesmaids dresses from! I will never recommend this store to no one if that is how a bride to be gets spoken to!!

I tried a bridesmaid dress at David’s Bridal shop in New York and it looked perfect. Ordered it online and all I had was a very big disappointment. Different dress, Made in China, cheap and very far from my size. Not worth 200 $ which I payed, maybe less than 20 $. I won’t buy anymore David’s Bridal and will always tell anybody that it’s a very bad choice.

With only 3 weeks to go before my daughter's wedding, her dress is still not right. We should have realised way back when the store had ordered a US size 10 instead of a U.K. Size 10, that things would go badly wrong. They wouldn't accept that they had made this error and said that she had lost weight.....even with photographic evidence to show this just wasn't true....they would not accept that they had made a mistake. The manager was rude to my daughter. They would not re order the correct size and that meant that the dress had to be altered ....however the bodice is still gaping and there is apparently nothing that can be done about it. What should have been a delightful experience has been nothing of the sort....it's been a miserable one. I would not recommend this store and am sorry we didn't just shop elsewhere.

Terrible!!! I will never buy a single item from them again! I will continually share my terrible experience with every single person I know!

I would urge anyone who is thinking of purchasing their wedding dress from David’s Bridal to go somewhere else. I originally had a good experience when going to the Birmingham store to try dresses on back in March 2018, I thought the customer service was good and I said yes to the dress. The order for my dress was placed and 8 weeks later I went back to the store for my courtesy appointment to try my dress on before taking it away. When I got the dress home my mom and I checked the dress over because we weren’t given the chance to in store, at which point I found that the dream dress I thought I had taken away was less than perfect. My dress had a hole in and there were glue and burn marks on the tulle. I called the store straight away to let them know and took the dress back in. At this point the dress I loved has completely lost it’s sparkle, who expects their wedding dress to be faulty?! I asked the store for a refund...what followed was an awful 3 months, emails back and forth with their Area Manager and Marketing Manager who point blank refused to give me a refund over and over again, even though I was entitled to one! They made me out to be a liar; saying they had asked me to check the dress, which they didn’t and also insinuated I had damaged the dress myself! Ultimately I had to get the small claims court involved to get my money back for the dress, which I finally got this week. David’s Bridal have no customer service, do not acknowledge the Consumer Rights Act and they are only interested in getting your money.