David's BridalReviews of davidsbridal.com

Let me just start off by saying that never in my life have I written a review like this. My journey started 06/02/2019 at the Davids Bridal in West Palm Beach, Florida. I found the dress I needed for a Ball that I was attending the 8th of June. The dress needed a new zipper. I paid for the dress in full and left it in the store to be fixed. I was told the dress would be ready for me to pick up on Wednesday the 5th of June. When I arrived at the store I found that they had just put the dress in a bag and told me it was fixed, they had never replaced the zipper. I was then told they didn't have a zipper that matched the color of my dress. Then I was told that I just needed to pick out a different color dress. Which at this point I could not do, I had already purchased the shoes, purse and had my nails done to match the color dress I had chosen. I asked to speak with the manager "Nicole" who told me that the only two places that had that dress in the color and size I had picked out were in Georgia and New Jersey. I asked her to have one of them overnight it to me, she told me she would have to get back to me. Two hours later she said the store in Georgia would overnight it to me and I would have the dress by June the 7th. I waited until noon, still no delivery of the dress. I called Nicole back and she got me the tracking number which I then found out the dress would not be delivered until June 10th, two days after my event. I was appalled and shocked!!!! When I called Nicole to see how she was going to rectify this situation the only words she gave me where: "I am sorry, I really feel for you. Please know that you will get your money back once you get the dress in the mail and you return the dress". Of course she will not charge me the shipping fee when returning the dress. So the morning of the Ball I called down to the David's Bridal in Sunrise Florida. I spoke with a Kristina that told me yes indeed they had the dress I wanted in the color and my size. I asked her to hold it for me. I live an hour away, I drove there and as promised the dress was held for me. I had a very wonderful girl name Stephanie help me try on the dress and make sure everything was perfect. This store in Sunrise had this dress the whole entire time, had Nicole just done her job as a manager all of this aggravation and anxiety could have been avoided. I as an office manager would never conduct business the way Nicole did in West Palm. I believe that she is lazy and really needs to have a different job. Nicole will be the sole reason that I will NEVER set foot in that store again. I do buy alot of formals for different events and its sad that she is so incompetent. However, with all the negative I must add the positive. The girls in Sunrise ROCK. They were ready to help the moment I stepped in to their store. I will go back to the Sunrise location. I forgot to mention one more detail, in the search for my dress on the 2nd of June. I had to have my husband come in the store to help me zip and unzip all of the dresses that I tried on. Not one sales person even offered to help me look for a dress or carry them to the dressing room. I have tried contacting corporate, but was put on hold for over 45 minutes.

Not even worth a star, absolute disgusting customer service. Spent more than my monies worth to take home a terribly altered dress which has damaged on it. This is not the first time I have given them the chance to rectify their incompetence as a national company, with no trust left leaving me with an excuse of a wedding dress that needs to be worn now 2 weeks before my wedding, I’ve had no other choice but to go elsewhere to fix my dress costing me more money! Customer services is also a joke as they are doing anything to not compensate or refund me considering that the alterations on the dress was not undertaken the first time and second time dress was left with damages. Honestly girls STAY away from this place, don’t be fooled but all the good reviews, I guess if their good there good and if they ain’t good you end up with a messed up dress a week or two before your big day and with them not being able to assist you, you will be taking a big risk! Proceed with caution

This visit was for a mother of the bride dress. You guys are very unimpressive when it comes to something other than bridal gowns. When I got my dress, you catered to me like I was a queen. We come here for this (mother of the bride dress), and you're lucky that we found something my mom LOVED. Otherwise, I would've had no problem walking out the door and not making a single purchase!!!!!!!!!!!!! If I could give you -10 stars, I would.

Davids bridal- Watford Rude customer service and trying to get booked in for alterations to have them not answer the phone and one time to answer and straight away put the phone down, giving my money somewhere else... especially after seeing other bad reviews

Avoid avoid avoid!!! David’s bridal in Stratford, if only I had read the reviews first. I’m a firm believer of trying something yourself before judging it but I can honestly say I wish I hadn’t. Appalling service in store, not having anything we wanted as ordering time is 18 weeks and then being promised things that never materialised. After my visit it only got worse. Dealing with so called management trying to get my dresses delivered to the correct place, which is something that should be very straight forward proved to be incredibly difficult. Management promising to call me back and not doing so and then when I called to speak to them, they were always busy and would call me back.....strangely enough it never happened!!! No customer care and they are only interested in taking your money and not bothered about anything else. I will ensure I never recommend David’s bridal. Planning a wedding is stressful enough but out of my 18 months planning, my experience here and with this company was without doubt the most stressful thing!!!

David's bridal in eugene Oregon is a joke and they can not get their suff together. My fiance bought a dress from them back in February this year and it took the 3 months to get her dress that was supposed to be shipped to our home but it stayed at the store the entire time. Didn't get her dress till may and they didn't even have the bra that was to be with the dress. They only told her that they will have it very soon and after 3 months for waiting on it and calling several times they just now wanted to tell us that it's on back order and they will maybe be able to get it by the end of June. Our wedding is in July and they said maybe be able to get it,I would not recommend this establishment to anyone for anything at anytime. The worst place to do business with and will not be returning to them ever

Very very bad experience at Davis Bridal. I booked an appointment to try bridesmaids dresses. My appointment was at 5.30, I arrived at 5.20 was told to take a sit. At 5.45 I asked if we were running late and was told to wait, they will call my name soon. At 6.10 they finally asked me what I was waiting for. I repeated that I was there for an appointment and they realised that they had given my appointment by mistake to someone else who didn’t have one. I had to wait other 15 minutes and finally was taken to the stock room to try my dress because there weren’t fitting rooms available. Mid appointment I was taken to a fitting room. Because of the mistake I was offered a £10 discount. I was told that the dress I liked would take 4 weeks to arrive. I left and said I would decide and ordered more than 4 weeks in advance. After a few weeks I decided to book. I called on a Thursday night and was told they would call me back. They didn’t. I called on Friday and was told tho call after 12. I called after 12 and was told they would call me back. They didn’t. I called on Saturday morning, they took my details and told me they would get a code from the US to have my dress delivered on time and then call me back. They called me back at 6.34. I missed the call so at 6.47 I started to call back. I called 5 times and nobody answered. I called on Sunday morning and they told me they had to get a different code because that was expired, but to go to the shop the next day because they were too busy to do it now. Also they told me that the £10 discount that was offered wasn’t applicable because I should have bought the dress the same day (nobody had mentioned that originally). I went into the shop on Monday evening and was told that the dress had been sold between Saturday and Monday so they won’t be able to deliver it before 18 weeks. I am left without a dress and they didn’t even offer a solution (e.i. Try another dress). Beyond disappointed

My daughter had the most horrendous experience at David's Bridal Birmingham. The dress she picked was lovely but the customer service in the alterations department was diabolical. Firstly our appointment ran over an hour late with no apology, the appointment was rushed and not personal. Follow up appointment there were holes in the illusion net on the back. Third appointment, the dress was now 4 inches too small! No apologies, no owning up to mistakes, accused my daughter if putting on weight. I would avoid them at all costs or, if you like a dress, get it altered somewhere else professionally as David's Bridal is anything but.