David's BridalReviews of davidsbridal.com

Dresss was brought in for alterations June 1st. Collection due July 16th but wasn't ready. I later discovered the alterations were messed up and then left until the week before the wedding. We were back and forth for constant alterations and it wasn't ready until the day before the wedding. I raised a complaint on July 23rd with the manager who claimed she would call on August 2nd (today) but no call received. Tried calling the store with no answer from customer services or alterations team. A lady called Thu worked to rectify issues but the whole process and customer service was extremely poor. I'm sure I'm not the first customer to feel this way. Disappointing overrated store. Look elsewhere for a wedding dress.

If you’re looking for great customer service David’s Bridal is not for you. I spent a lot of money and needed to return an item under $80 and it was next to impossible!  They had every opportunity to make the customer happy and choose to be very aweful. I will not recommend David’s Bridal for customer service the manager was very rude! It’s a thumb me down for me! But I do recommend their alterations department Hae Young  does a fantastic job!

I ordered Betsy Johnson wedding shoes and the shoe came not clean and a little worn looking. When I called customer service she acted as if I was an annoyance to her and sighed and said "ok let me see what I can do" to which they can only give a refund. I don't understand why they would send worn out shoes to a paying customer. Not ordering from Davids Bridal ever again.

I’m SOOO DISAPPOINTED!! Im rating David’s Bridal 2 stars only because there were people who genuinely wanting and trying to help. If there weren’t people trying to help me I’d rate David’s 0 or 1. I was not expecting the horrible service and explanations for why things were messed up. I’ve used DB in the past, many of my friends have used it as well. But after this experience I’m telling my friends/family who are planning weddings now NOT TO USE David’s Bridal. 1st off I will say the girl who helped my bridesmaids and I was nice. BUT, she got the dress totally wrong for one of them. We had to send it back. THAN, my dress was the wrong size. I had to send that back as well. Then Covid hit and we didn’t know when our dresses would or even come! I ended up having to get another dress for me and my bridesmaid online Because stores were closed. They were nice but it was MY DRESS, so I settled. When It came time to return things some of the policies I personally felt were total BS. Esp because Covid happened. I felt like they should’ve changed their polices. No one asked for this to happen!! How the heck am I going to return something when the stores are closed?!!! And when you call customer service they tell you “oh, just wait until the store by you opens which will be in a month or so”. What the hell?? Even trying to do an EVEN exchange is a process!!!!!! I had so many conflicting explanations about that in 2 stores I was about to Throw my hands up to give up. Esp when I hear employees being so rude and disrespectful to the customer - example my bridesmaid. She went to the Watching, NJ. The employees were rude from start to finish. Why be in the retail industry when you customer service is horrible?! I don’t understand it! I thought David’s Bridal was suppose make YOUR day special AND absolutely wonderful? Not chaotic, stressful, and on the verge of wanting to pull your hair out. My experience with David’s spiraled itself to the point of no return. I do thank the people who TRIED TO HELP (thank you Freehold managers). But, never ever again will I use David’s bridal. And I will also NOT recommend this establishment to family or friends.

Dresses all very similar, only an hour to try on just 5 dresses. Cramped dressing room for two people. Just a lack lustre experience all in all. Was quite busy but didn’t see any other customers who looked good in the dresses they were trying on. Staff were professionally pleasant but not very engaged in the process. Have walked past the store many times and have never been impressed with the window display.

I went to the Stratford store and although I found a dress I liked, I ended up going elsewhere due to the service. Staff member was dealing with another bride which meant I had very little guidance. For £2,100 in total, the experience was a complete let down. It was my first of 3 appointments and by far the worst service. Luckily I found "the" dress so I won't be going back.

My fiance and I really didn't have money or time to stress out about an elaborate wedding and decided on a Courthouse wedding. I saw a dress online that I loved and when I saw the dress in person...it looked like something you would get at Ross.. I'm not talking down on Ross but for $100...um no ma'am....the dress had snags and looked terribly shabby...they didn't offer enough courthouse wedding dresses...the customer service was ok....but I will never recommend this store for any occasion...I ended up buying an elegant dress at Macys..way better in comparison too....which had an amazing selection and bought my dress on sale....I'm glad I dodged that bullet

I INITIALLY CALLED THIS LOCATION ASKING IF THEY PROVIDED SERVICES FOR BRIDES THAT ARE OUT OF STATE. THE STATED THEY DID. I EXPLAINED TO THEM THAT I WILL BE GETTING MARRIED IN LOS ANGELES NEXT YEAR. I ASKED THEM IF THEY COULD KEEP MY WEDDING AT THEIR LOCATION UNTIL DAYS PRIOR TO MY WEDDING AND THEY CONFIDENTLY REPLIED “YES”. I MEAN WHO WANTS TO TRAVEL ACROSS THE COUNTRY WITH THEIR WEDDING DRESS TOW?! …SO I MADE AN APPOINTMENT ONLINE. IT WAS CONFIRMED. MINUTES LATER I ATTEMPTED TO CHANGE THE TIME TO MATCH MY FIANCE’S NEW APPOINTMENT TIME BY CLICKING ON THE “RESCHEDULE NOW”. I DIDN’T RECEIVE AN E-MAIL CONFIRMATION BUT THOUGHT EVERYTHING WAS OKAY. WHEN I ARRIVED THEY STILL HAD ME DOWN FOR THE ORIGINAL TIME. I STATED WHAT I DID AND THEIR RESPONSE WAS, “OH YOU HAVE TO CALL US.” WHY EVEN HAVE THAT AS AN OPTION IN THE E-MAIL CONFIRMATION IF IT DOESN’T WORK?! I WAITED 15-20 MINUTES AS I WATCHED THE OTHER WOMEN CAME IN AFTER ME BEING CALLED. THEN I WAS GREETED BY ROSALIND, THE CONSULTANT, WHO I THOUGHT WAS A PROFESSIONAL. SHE ASKED WHICH DRESS I HAD IN MIND AND I TOLD HER I DID NOT SEE IT IN THE STORE BUT MENTIONED THE STYLE THAT I WAS SEEKING. SHE TOOK MY MEASUREMENTS AND STATED I WAS A SIZE 16?! I WAS FLOORED BECAUSE I DON’T WEAR A SIZE 16 AND NEVER HAVE! I COULD BARELY CONCENTRATE AND WANTED TO JUST WALK OUT OF THE DOOR. MY FIANCE AND I WALKED WITH HER TO THE DRESSES IN THE SIZE 16 SECTION AND I DIDN’T LIKE ANY OF THE DRESSES. NONE OF THE DRESSES WAS THE STYLE I WAS LOOKING FOR AND THEY ALL LOOKED TOO BIG FOR MY FRAME. I ATTEMPTED TO TRY ON ONE OF THE DRESSES AND I WASN’T HAPPY. IT WAS TOO BIG, I COULD BARELY SEE WHAT IT WOULD LOOK LIKE ON ME, AND WAS IRRITATED. THEN LAURA, THE DISTRICT MANAGER, APPEARED OUT OF NO WHERE! SHE SAW THE EXPRESSION ON MY FACE AND ASKED ME WHAT DRESS I WAS LOOKING FOR AND I SHOWED HER THE DRESS IN MY PHONE. SHE STATED SHE THOUGHT SHE SAW THAT DRESS BUT COULDN’T RECALL WHERE IT WAS. SHE WALKED AWAY FOR A MINUTE AND CAME BACK WITH THE DRESS IN A SIZE 12 AND 16! I WAS ECSTATIC! SHE SAVED THE DAY! I TRIED ON THE SIZE 12 AND IT FIT PERFECTLY! I HAD SOME CHOICE WORDS FOR ROSALIND BUT I KEPT THEM TO MYSELF. THEN STEPHANIE AND KAMIKA APPEARED WITH THEIR FAKE SMILES AND PROCEEDED TO DO THEIR JOB SELLING OVER PRICED ACCESSORIES TO COMPLIMENT MY DRESS. BY THE TIME THEY RUNG UP THE TOTAL IT WAS ALMOST $800 AND I THOUGHT FOR WHAT?! THE DRESS WAS ONLY $200. MY FIANCE LOVED THE WHOLE LOOK SO I WENT WITH IT. I WAS TOLD THAT MY DRESS WOULD BE READY BY THE END OF OCTOBER. I SCHEDULED AN APPOINTMENT FOR THE BEGINNING OF NOVEMBER FOR ALTERATIONS. I FLEW BACK HOME. IT TURNED OUT MY DRESS ARRIVED MUCH SOONER THEN STATED. I ASKED IF THEY COULD KEEP THE DRESS UNTIL I RETURN FOR MY APPOINTMENT AND THE SALESPERSON STATED THEY COULD ONLY KEEP IT FOR 2 WEEKS! I WAS UPSET BECAUSE I WASTED MY TIME WITH THEIR LOCATION WHEN I MIGHT AS WELL HAVE GONE TO A LOCATION IN THE STATE THAT I LIVE IN! I DIDN’T WANT MY DRESS TO BE SHIPPED TO ME! I DIDN’T WANT TO HAVE TO TRAVEL BACK TO LOS ANGELES WITH MY DRESS IN TOW. I WANTED MY DRESS TO REMAIN AT THEIR LOCATION. HAD THEY BEEN HONEST FROM THE BEGINNING I COULD’VE SAVED MYSELF THE TRIP TO GOING TO THEIR LOCATION. SO NOW I HAVE TO DO ALTERATIONS AND A FINAL FITTING AT A DIFFERENT LOCATION IN THE STATE THAT I LIVE IN! MY ACCESSORIES ARRIVED IN PAIRS POORLY PACKAGED! HOW CAN YOU CHARGE YOUR CUSTOMERS A $100 PER ACCESSORY AND PACKAGE THEM SO POORLY?! FOR EXAMPLE, MY CRYSTAL HEADBAND WAS BENT AND MY VEIL WAS NOT HANDLED WITH CARE! EVERY TIME SOMEONE CALLED ME TO NOTIFY ME ABOUT THE ARRIVALS THEY WOULD ALWAYS SAY THEY ARE READY FOR PICKUP. EXCUSE ME DON’T YOU SEE THAT I LIVE OUT OF STATE?! WHEN I WOULD ASK TO SPEAK TO A MANGER I GOT KAMIKA WITH AN ATTITUDE. IT’S NOT MY FAULT THAT THERE ARE TOO MANY “MANAGERS” AND NO ONE KNOWS WHAT THEY ARE DOING!!! EVERY TIME I HAD TO REMIND THEM TO SHIP MY ITEMS TO ME. THEY WOULD NEVER CALL, TEXT, NOR E-MAIL ME THE UPS TRACKING NUMBERS. I HAD TO CALL THEM BACK FOR IT EVERY TIME! THEN I WAS WAITING TO BE CALLED FOR THE LAST 2 ITEMS AND NEVER RECEIVED A CALL NOR VOICEMAIL. I CALLED THEM YESTERDAY AND WAS TOLD THEY HAD BEEN SHIPPED ON THE 1ST! I TRACKED THE PACKAGE AND DISCOVERED THAT IT HAD BEEN DELIVERED ON THE 6TH. THANKFULLY THE PACKAGED WAS HELD IN A SAFE PLACE! I NEVER THOUGHT THAT AN EXCITING EXPERIENCE AS BEING A BRIDE TO BE SHOPPING FOR HER DRESS COULD TURN INTO A STRESSFUL ON-GOING SITUATION! I AM DONE WITH THIS LOCATION!!!!! P.S. I WAS TOLD THAT LAURA, THE DISTRICT MANAGER, JUST HAPPENED TO BE THERE THAT DAY! IT WASN’T FOR HER I WOULDN’T HAVE FOUND MY DRESS AT THAT LOCATION. THANK YOU LAURA!!!!!