David's BridalReviews of davidsbridal.com

Poor Management & Customer service practices at the Niagara Falls Blvd location. Only concern is trumping up sales and screw delivering purchased products. Daughter was forced to give budget to make appointment. 3 days in a row prior to appointment got calls & texts every day confirming appointment. Was shown multiple dresses with tags changed to bump price up to her price range. Ordered dress & slip before leaving to assure everything would arrive with plenty of time. Received dress rather quickly, tags showed was over charged by $500. Slip came in weeks later, Received 1 call that was in. Was around holidays and during a family emergency. 1 call, just to say arrived. Nothing about pick it up now or 7 days we're returning it and keeping the money, order and pay for another. $300, no call saying our policy is to return after a week. Per manager named "Queen", well you should've picked it up, its not our problem. We don't refund and you would need to repurchase to get another in. 3 calls to make sure your coming so we can fleece you, 1 call saying in, 0 calls to say we're sending back and stealing your money. Terrible customer service after they have your money, not to mention out right theft if you don't follow "Queens " policy of picking up immediately. Called another store and that isn't common policy to just send back and keep your money.

The alterations were awful. Do not ever get alterations done there.

I am extremely disappointed with my experience purchasing from this company. The website did not clearly disclose that the dresses I purchased were non-returnable/final sale items. Reputable retailers typically make this information highly visible on the product page and during checkout, but that was not my experience here. There was little to no clear distinction between returnable and non-returnable merchandise, and one of the items even appeared to include a return option, which made the policy even more confusing and misleading. When I received the dresses, I was not satisfied with the quality or fit and attempted to initiate a return, only to be told the items were not eligible. I feel the website presentation was unclear and failed to properly inform customers before purchase. Customer service has been unhelpful in resolving the issue, which has only added to my frustration. I have disputed the charges with my credit card company and would strongly encourage other shoppers to carefully review every detail before purchasing from this retailer.

My first order was placed 2/15/2026, and I received multiple different delivery dates until I received an email saying the dress MIGHT be delivered after the wedding. I had to cancel and buy a quick ship dress, which came missing pieces.

When I ordered my MOB dress everything went well. However when returned to pick up my granddaughters dress we were not treated well. The dress was wrinkled. The associate was not helpful. She said we could iron it at home. I said I’m not comfortable doing that. She left our area. So I had to find someone else. She said the bridle shop could steam it for $60 But it took her awhile to arrange that. And I had to make an ‘Apointment ‘ to pick it up. You would think they would want their dresses looking immaculate when leaving the store. The first associate was not really interested in helping . Very disappointed in your store!!! This is the store on Upper Wentworth in Hamilton,Ontario. It seems like when they get your money they do the bare minimum to help you

I have never shopped at or considered David's Bridal for a dress. A few weeks ago I was travelling to DC for an event and my bestie suggested the David's Bridal in Bethesda, Maryland. It was a phenomenal experience. 10 out of 10 highly recommend. I bought the perfect dress for my event and felt good about it. I needed some alterations and went to the David's Bridal in Orange, CT. The alterations department was nice, but the manager of the store is a nightmare. She convinced me to purchase a dress and to sign up for their diamond somebody or other plan. It took her over 30 minutes to check me out. I don't know what she was doing behind the counter because there were people who came after me who were in and out in no time. After trying to pay and feeling uncomfortable, I cancelled the transaction on the pin pad...she did something on her end and all of a sudden the receipt appeared. She gave me a VERY guilty look and I left. The very next day I did a chat with their online customer service. They advised me that I had to go back to the store to cancel my transaction. When I called, that's when I found out the woman who helped me was the store manager. I then called the customer service to file a complaint. At that time, I realized their customer service is offshore and they speak English perfectly but barely understand what is being asked of them. I requested the regional manager contact me....one week later and still nothing. The dress was delivered on Monday. I picked it up and will likely return it.

I bought a bridesmaid dress at the beginning of February for a wedding happening in August. The dress was supposed to arrive two weeks ago but every time I reached out to they kept moving the date. They finally told me it hadnt been made yet and wouldn’t be here until 7/1. I had been in communication with customer service a few times after that and at one point told me the dress had been delivered?? I had to end up finding a different dress at a local spot and cancel my order.

My wedding was in December of 2025 it’s been four months since then and I have been sitting with my experience. I wish I could give them a 0 star rating because of how unhappy I was with my dress but unfortunately it does not allow you to give a 0 star. And yes I spoke up with how unhappy I was multiple times even tried to take my dress back after that first alteration appt but they refused to give it back even though I was unhappy and everything had been paid they still refused. I will also be posting this to every site I can just in case they delete this.First of all the stylist did a size 2 sizes too big!! When I got it back they had me put it on and I didn’t even need to unzip it to put it on. The top was way way too big to where I was flashing and you could see my breast. The employee who helped me had to hold it together and gather a bunch of extra material so I could see it. I mentioned to her that it’s too big alterations is going to basically redo this dress. I was very unhappy with how it looked and how it looked on me. They had me schedule an alteration appt and I really didn’t want to go through with them bc I knew they were expensive but I thought the alterations employees could fix this dress. Well they didn’t. I had issues with them from the start and once she pinned it I told her it still felt too big I had to continuously hold it together my chest. The waist just felt bulky and you could tell how big it was. Once I came back to do my finally fitting the top felt as though she did nothing to it and the waist look awful bc it was so big. I told her there it was still too big you could see my bra that I was wearing with the dress. She fixed it while I was there but it did nothing!! At this point I was so dissatisfied with my whole experience I was done with her. I had already spend the same amount of money that was spent on the dress. That is ridiculous!!! Especially when you have a bride who is so unhappy. If I could do this over I would never go to them for anything! There is a reason there are class action lawsuits on them. All my pictures from that day you can see how horrible of a job this person did. In pictures you can see what I was wearing underneath the dress my bra would show and I was constantly hold the top to me the entire night of my wedding. If they would have just ordered the correct size and I would not go to them for alterations bc they charge over $500 and there are tons of amazing places you can go to who don’t charge almost the same amount as your dress I also would rethink going to them at all.