David's BridalReviews of davidsbridal.com

Totally disappointed and would defines not recommend this location or any David’s Bridal locations. My fiancé has been to this location three times in the past few two months. When she bought her dress she asked about the cost of alterations and was told they didn’t know how much the alterations would be and that she would need to talk to the alterations department. That trip no one from alterations was available. She bought the dress and went back a few weeks later to try it on. The again asked about alteration cost and was told they really didn’t have a way to estimate it. Today she went back a third time to have it pinned and the alterations lady came out with a laminated sheet with every single item with the cost next to it. She was given a total for alterations that was almost the cost of the dress. So, David’s Bridal has a wonderful scam going where they intentionally use misinformation tactics to hide the exorbitant prices from customers in order to make sales. This is a grossly unethical business practice. Everyone from the alterations department and the store manager seemed like it was just not there problem and seemed irritated that they were being confronted with their own incompetence.

i ordered a few things from davids bridal worst experience for a bride ever , they kept taking money out of my account and further more i only received 2 of the 5 items i ordered. i emailed them numerous times and the refuse to answer me back i cannot believe this i have missing orders and they dont care at all

HORRIBLE customer service experience. Do not order online from this business or you will regret it! Their website is poorly designed, very slow, and often doesn't work at all. Returns are laborious and confusing. The dresses are all identified by 10 word names rather than a simple number. Very tedious. If there's a problem, you can only communicate via text message on a phone -- phone calls are only answered by a message telling you to text, so you can't simply TALK to a person, and there's no e-mail address. Texting and waiting for responses takes forever. I spent literally all day on this yesterday, the issue wasn't resolved, and then the next day, the whole thing started all over again with a new rep as if nothing had ever happened yesterday. I could've explained the whole thing in a 5 minute phone conversation. It was a mistake on David Bridal's part, not mine, and no one should have to go through this just to get a refund for a dress already returned. We're in a pandemic, and if this business hopes to survive, it needs to make some serious changes in how it deals with customers online and create a 21st century website that actually works rather than being constantly frustrating.

Terrible experience with David’s Bridal Stratford office. I asked several times what the refund policy was and was reassured by staff that served me that if I changed my mind before collecting/altering the dress I would be able to get a full refund as I had some reservations. Having called up to cancel the order in March, I was eventually called back in June to tell me that any refund would be in store credits. I would not have bought the dress if I had known this or that you had to cancel within 7 days. I have been totally misled by David’s Bridal staff in order for them to secure a sale. I ordered the dress over the phone and by the time my receipt arrived it would have been outside the window in any case (which is ridiculous!). I will not be recommending David’s bridal to others. They should be clear on their policies from the onset as it’s not fair on customers.

@davidsbridal WORST CUSTOMER SERVICE AND RETURN POLICY (particularly during a pandemic). This company gives you 7 (SEVEN!) days to make a return of any dress and it has to be on the identical hangar and plastic bag you received it in. I did not have the right hangar so no return.

Arrived as a group for bridesmaid dresses thinking it would be a nice experience. We were told to find our own dresses, and there were hardly any dresses in our sizes (8-14) to try on. We each managed to find about two in our size so that was all we had to try on. We had no help from customer service and they were trying to rush us through. The wedding is now cancelled and we have been waiting months for a refund ‘for stores to open’. I don’t know why they can’t do this remotely like ALL OTHER SHOPS. Also stating I need to go into store for a refund when I paid over the phone. I live hours away. Avoid this company they are a nightmare to deal with! I wish I never went to them at all!!!

Every experience I have had at David's Bridal has been terrible. My first experience was shopping for my wedding dress in 2016. I made an appointment so my family could come (my grandmother was dying of cancer and she would only be able to see me in a wedding dress this way). When arriving the staff was rude and acted as if we were a bother then proceeded to tell me I didn't have an appointment. Luckily we printed out the appointment confirmation so they decided to "make time for me". They said they could only give me 45 minutes and only allowed me to try on 5 dresses. The staff helping me try on the dresses was very impatient and rushed me and then tried to get me to say yes to a dress at the end of my short, terrible experience. My second experience with David's Bridal is for my brothers wedding. I am a bridesmaid and the bride had us order through David's even though I told her my past experience hasn't been pleasant. I was 9 months pregnant when I had to try the dress on because they told us we had to order it in November/December to have it here by April because her wedding is in May. Come end of May and I still haven't received my dress. Once it came in I tried it on and it was a little snug (they guesstimated what size to order) so I called to see if I could exchange it for the next size. They told me if I exchanged it it would be here June 23. Here we are June 23 and no Dress and the wedding is 8 days away (wedding date had to be changed due to dresses not being here by May 15 because of COVID19). They told me they would email the warehouse because they couldn't call. I will not do business with them again.

Their customer service is the worst! Can't talk to anyone over the phone, takes 6+ hours to get a response via text, never got anywhere with getting my order switched in one day of texting back & forth, the list goes on --- all I can tell you is to save the hassle and purchase all your wedding attire, etc. from somewhere else!