David's BridalReviews of davidsbridal.com

I visited David's Bridal last year to try on a few dresses, there was one dress that was a potential but I was not completely convinced it. Both the sales lady and the store manager told me to buy the dress as I could return it up until the date of the wedding and that it was risk free. Again, I said I would come back, but they said the dress was going to be discontinued and I should buy it and just return it whenever and that it was a shame to miss out as it was risk free. This was confirmed by the store manager and the sales assistant many times. I was also between 2 sizes and I was encouraged to buy both - luckily I didn't. After I picked up the dress, my wedding was cancelled due to Covid with no reschedule date. I called David's bridal only to be told that their policy had 'changed' due to Covid and that no refunds could be made. When I pursued this with customer services, they absolutely denied that returns up until the wedding date had ever been the policy and proceeded to gaslight me and to say that I had 'misunderstood'. Despite me having 2 bridesmaids and my parents present throughout the whole transaction. The customer service team refused to speak to the store team despite me having both the sales manager and the store manager's business cards stapled to the receipt. Absolutely appalling customer service, a dishonest and aggressive sales team just trying to get their commission and somewhere that brides should avoid.

I bought my wedding dress at David's Bridal and I love it. However, when I purchased my dress, they only had it in ivory to try on. The veil that I absolutely LOVED only came in ivory at the time. The girl helping me said that this veil was new and there was a pretty good chance that it would come out in white, so I could order my dress in white like I wanted and order the veil later. I had plenty of time before the wedding. When I went to pick my dress up, the veil had just become available in white and to say I was ecstatic is an understatement. We ordered it right away, paid in full, and I was given a date that it would be in for about 3 months later. No problem, I had plenty of time before the wedding. At this point, I have my heart set on that veil and it was absolutely perfect. The date that my veil should have been here came and went, so I called to check on the status of my order. After being put on hold a time or two, they decided to tell me that they could no longer get that veil. I was never contacted, never called, never emailed. I had to call them only to find out that I wasn't going to get my order. How a company can just decide that they aren't going to fulfill an order paid in full and then not contact the customer is beyond me. I am beyond disappointed and heartbroken, I can't find anything that compares to that veil. Their customer service was less than helpful also, I got no where, hence why I felt the need to leave a poor review.

Both times I’ve bought dresses from David’s Bridal I wish I hadn’t! The first bridesmaid dress I bought was ordered by them in the wrong size (2 sizes too big) and when it came, they wanted to charge me in excess of £150 for alterations which was the same price as the dress! I paid for the alterations and on the day of the wedding, walking down the aisle, the button fell off, the sewn in cup fell out, the strap snapped and the brides belt that she also paid to have sewn on fell off too! The 2nd occasion, my bridesmaid dress was due to arrive in store for a wedding in April. I received absolutely no communication from David’s bridal to say where my dress was and had to source an alternative dress. The bride also ordered her dress from them which is another disaster in itself (they lost the dress, ordered a new one and again, didn’t make any communication with her either so the Bride had to source an alternative dress). We have proof of purchase for a refund for both dresses yet they are insisting that, during a global pandemic, we need to go into store to get a refund when it can simply be done over the phone as they already have the details required from when the dresses were ordered. I STRONGLY do not recommend that anybody goes to David’s Bridal because I would not want the same stressful experience to happen to anybody else.

Horrible customer service at the Blasdell, NY store. Rude and condescending from the moment we walked into the store. Needless to say we bought nothing and will never return.

Awful full experience at the Birmingham UK store. I was lied to about my ability to get a refund when purchasing bridesmaids dresses. When I rang and spoke to the store manager she accused me of lying. I feel so disappointed and my experience is ruined!

Top tip, don’t order from David’s bridal. The problems I had are endless. They told me my wedding dress was in store, went to collect and they couldn’t find it, so created a story that it was faulty and it “had to be sent back.” The new reordered dress had stain on, which they said they will dry clean, and haven’t - (Terrible service, I don’t want a dry cleaned dress). Bridesmaids dress was supposed to arrive beginning of March, called August to ask where it was and they claimed it arrived in March, but nobody told me. The wedding is in 10 days time so asked for refund as we had to sourced dresses elsewhere and they told the manager would need to call me to authorise refund and she is busy so will take up to 4 weeks for her to call me and then she will decide if I can get a refund. This is not the first time I have heard bad experiences from this company, I should have known better. I’m seriously considering litigation against the firm.

Terrible customer service. I've been on tech support waiting for an hour since the last person spoke to me.... There's no updates on my order that was placed 9 days ago... just seeing online that everything's backdated... No email notification ..to advise of changes ..or warning nothing.. Waiting on messenger now someone said how can I help you and never came back... this is not a joke! As a customer I expect to be notified when shipments are behind. I expect information to be accurate so that I can plan my life and I do not find the service with David's bridal... Down to my very time being wasted to have to call you to inquire about it.... that's how I feel about David's bridal right now..more than one hour of back and forth blank hold times .my local store couldn't even assist me because I purchase my order online. Do not place your order online unless you check it frequently because my dates were pushed out 60 days on my order and nobody even emailed me!

My friend’s wedding was sadly canceled, due to COVID. I tried to return my dress, and since I’m out of the “return window” I can’t. I would have expected, from a large company, to make exceptions related to the global pandemic.