David's BridalReviews of davidsbridal.com

Horrible experience. Our bridal party groomsmen all traveled to be measured by the David’s Bridal staff, given a card and sent on their way. Once we were home, we had to go online to “The Black Tux” website through David’s Bridals website and put our sizes in, pay in full and await their arrival. Sounds easy, right? Wrong. 1) We were going to dress the groomsmen in different outfits from the person walking the bride in, and we weren’t allowed to even place the order because it wasn’t the same suit. I had to create a second account, and then order the father of the Bride tux separately. 2.) once we ordered (and paid in full) we were given a date for an expected arrival. Date was missed and then all suits were too short. Up to and including 5 inches too short - per their measurements. Had to reorder multiple times. All still too short or too tight. None of them fit (even after we remeasured and requested new ones. 3) The last suit was received the afternoon before the wedding by UPS and unable to send back for a refund because it had to be sent back before the wedding. The original due date was supposed to be two weeks prior. All of them were late - but this was the latest. 4) After having all suits and/or tuxes not fit, tried to contact “the black tux” for a refund and to this day, have still not received a phone call back. Also emailed three times - and only response was by email (even after requesting a phone call again) that read “sorry for the inconvenience on your order. Please re order”. Went inside the local store and was told by the store attendants “there is nothing we can do. We can’t get a hold of them and have no other way to contact them. Every time we call, the line says due to high call volume, we are not accepting calls?”... OK. 5) I called again and again and unable to leave messages or speak with customer service because the recording (when it picks up thanking you for calling) gives the same message of “due to high call volume, we are unable to accept calls at this time) - then it hangs up. 6) When the suits were received, they were so wrinkled, we would of had to iron or steam them to even use them. It was so bad. Thankfully, a local store in the brides hometown was able to help us get new suits or tuxes as needed the week of the wedding. Trust me. Do not order through David’s Bridals from The Black Tux.

Very disappointed in their return policy which is archaic. First, when I brought a bridesmaid dress, I wasnt even told the return policy. I brought the dress at the store and they had it delivered to the store in 2 weeks. I picked up my dress the day it was delivered and was told by the associate with the green cast on her arm that the return policy was 60 days. I called the store the next day since I changed my mind about the dress and I was told 7 days from purchase date for a refund. I asked Nicole to double check the policy since I was told different information. The manager gets on the phone and explains the same policy and how it states so on my receipt, not even acknowledging the wrong information I was told by her staff. It makes zero sense that a dress ordered in the store can only be returned for a refund within 7 days of payment NOT delivery date, a dress that someone does not have in hand. Davids Bridal, revise your return policy for those who don't buy their dress in store and you order it. Its archaic and unfair when someone is waiting for their dress to come in the mail. Explain your policy properly to customers who order their dress as that policy should only if you walk out the store with the dress in hand the same day as the purchase date! I wouldn't recommend this company.

Horrible experience!! If they had a zero rating I would give it to them. My wedding dress should have been ready 3 weeks ago in alterations. The first time I went they actually broke a tooth on the zipper so I had to put it back in alterations. When I went to pick it up the third time when scheduled for pick up, they had not even started on it so I actually took my dress somewhere else. Please don't waste your time with David's Bridal because you won't only be back and forth and totally disgusted. Sorry it had to come down to that because I don't like giving complaints

My friend got scammed by this retailer. They do not offer any customer service and in the end, they claim that it is your fault for not being able to contact them when they don't even answer! Please choose someone else to buy your dream dress as you may end up with no dress, no money, and no time to find a new solution.

DO not purchase anything from this shop, it's a disaster! I just want to make sure that all the braids are aware of the poor and disappointing service I've received (or didn't) from them. I've tried to reach them via telephone, no refund or voucher offered, they've disappeared for ages and of course, it's the customers' fault. My wedding dress dream became a nightmare! Avoid buying anything from DB.

Just want to make other customers aware of the cost of alterations and the 7 day no return policy. Recently bought a dress for my daughters prom £120 was told by a member of staff who had asked for information from the alterations team that the alterations would be £70 - more than I wanted to spend but my daughter agreed to pay 1/2. On turning up at the fitting and going to pay was told it was £140 for the alteration AND I could not return the dress and buy the other dress that had fitted her and did not need altering. My only other option was to take it away and find another seamstress which has the lady pointed out might be difficult. So I have now purchased a lovely dress for £260 for one night's wear. My daughter was upset and it really took the enjoyment out of what had been a lovely experience. My reason for posting this is, for goodness sake train your staff - had we known at the outset it was going to be £140 to alter it we would NOT have bought it. It has left a nasty taste in the mouth - and incidentally despite my protests and obvious problems was not even offered a 10% discount just to help swallow the pill.

WARNING: DO NOT PURCHASE FROM THEIR ONLINE STORE. Purchased two dresses delivered on 5/5 and due to work constraints unable to try on until 5/13. Fit was poor and not my style once I was able to try on. I tried to return the dresses on my first day off 5/16 (tags still on, all packing material kept, dress on for 5 minutes at best). Had to text "HELLO" to some "person" who informed me after I waited several hours for a response that since I did not request the Return form within 7 days (from delivery date), I would be unable to return. YOU ONLY HAVE 7 DAYS TO RETURN AN ON-LINE ORDER. Stuck with two dresses that I don't want and can never use! I find the policy restrictive (7 days!) to return items. Feels like David's bridal is trying to dump dresses to compensate for the wedding cancellation pandemic!

So during the pandemic I bought a wedding dress online to try on - did not like it. It took me a while to try on due to having to go my future Mother-in-Law's house since I did not want it delivered to my house and my fiancé possibly seeing the dress. So it was past the time I could just return it, so I had to exchange it. To make matters worse, in order to "exchange" my dress I had to purchase other items for the amount of my dress - and the sales rep did not tell me I was going to be charge again until after I gave her my debit card number. I quickly told her to cancel the order and to place it again with my credit card. In addition to that mess, David's Bridal ended up placing two exact orders, charging both my cards, even though I specifically said to cancel and only charge my credit card. So then, I had to make another return for the duplicate order. To date, I still have not received all my return money from that duplicate order (only $56 or so out of $500+), as they claim they did not receive it, even though tracking confirm it was shipped and delivered - they said I should have shipped all items in different boxes and not one box, even though the sales girl said I could. They have ignored my last few messages so I will be going through my bank to get my money back. They honestly should have refunded me right then and there when they charged me twice, since it was their error not mine. Worst experience ever, and no compassion that we are in a pandemic. Horrible.