David's BridalReviews of davidsbridal.com

⭐️ 1 STAR — EXTREMELY DISAPPOINTED WITH DAVID’S BRIDAL I am beyond upset and disappointed with my purchase from David’s Bridal. What I chose online looked NOTHING like what I received. The quality is extremely cheap and honestly feels like something you could find at Dollar Tree. This is NOT the quality I remember from David’s Bridal back in the day. I am embarrassed that I even have to wear this. The material, overall quality, and appearance are nowhere near what I expected from a bridal company with David’s Bridal’s reputation. I would have never purchased this if I had seen the actual quality in person beforehand. What makes this even more frustrating is that because the item was on sale, it is non-refundable, so I am stuck with something I am extremely unhappy with and do not feel comfortable wearing. David’s Bridal has seriously gone downhill. I expected much better quality and was completely let down. I will NEVER order from David’s Bridal again, and I would strongly encourage others to think twice before purchasing—especially final-sale.

I ordered four ties and pocket squares. The website told me they were in stock and I would receive them in four business days. That was back on July 11. My wedding was August 1st. I have received half my order. The other half is showing that it’s “still processing.” it is now August 11. It has been one month and I’m still missing two of the four sets that I ordered. I tried the online Help. They said that a “dream maker” would call me . I did that twice , NEVER received a phone call. So then I went to one of their stores. The employee who greeted me first asked me if I was a door dasher with her food order. LOL . I gave her my online order number just to be told that they have no way of seeing my order because it was made online. I’m sorry, but the year is 2026 and the technology is there! There is no excuse. David’s bridal you really need to step your game up. I have a very hard time believing that you don’t have the capability to make your online orders viewable in-store? I can’t even cancel this order because I’ve tried so many times through phone/ in person and I have not gotten any kind of help or response. Nothing has been done. Worst customer service experience I have had in a very long time. It’s honestly a joke and I can see now why my wife wouldn’t even attempt to buy a dress from David’s Bridal.

Dress ordered not going to be delivered before wedding therefore was canceled. Used check debit card. Waiting 3months for a return???? Crazy. Manager unable to help. Called customer service and they are not able to help. Customer service manager called corporate office and she was on hold for an hour. She could not tell me if they have sent check out or not. Horrible customer service. Restocking fee is charged also for a dress not available on time. Report on better business next.

Buyer beware!!! I went to the store in Burlington MA. It's called Diamonds & Pearls by David's Bridal. Apparently the 'higher end' of David's Bridal. I tried on a dress and liked it. But I wasn't sure and they didn't have my size, so I ordered it online later that week. When it came, it didn't fit. So I brought it back to the store (to avoid the return charges!). "Sorry ma'am but because you bought the dress online, you cannot return it to this store". The salesperson was apologetic and said that this happens all the time. Of course there is nothing on the website (that I could find) that states this. So I called their customer service help line. I waited on hold for 2 hours. I requested a call back after that because I couldn't wait on hold any longer. I never heard from them. I called again the next day, in the morning. On hold for over an hour. Requested another call back. I finally got a call back at 9:30 at night. The agent was somewhat helpful but I still had to pay for the return, despite trying to return the dress to the store. In addition, I also tried to 'live chat' with someone, but never heard back. The live chat is clearly automated, and I received a text 10 days later! David's Bridal has dresses that are nothing more than ok. However, their awful, unprofessional customer service drags their company down into the gutter. I would never recommend buying anything from them.

I ordered a dress that was on sale June 25-over a month ago. The shipping was express courier air. The estimated delivery was July 7. I was excited because it was a great price and the timing gave me enough time for alterations if needed before my sons’ wedding. I received confirmation and the order number through Shopify. I noticed by June 2 that the order was still saying it was placed but not preparing or shipped yet. I emailed Davids Bridal to enquire about this, July 2, July 6, Got an automated reply saying it would be replied to in 5 business days. Nothing. I tried the chat and calling but was sent in circles because the order number given was 6 digits and apparently it should be 10, even though the Shopify number given was the same as when I signed in to David’s Bridal online. I emailed again July 18 and July 26. No response. So I sent an email through Shopify under problem with this order. I finally get a response on July 28th. Another automated type reply saying sorry the dress I ordered is no longer available but I wasn’t charged so hers a coupon for your next order. I WAS CHARGED!!! The charge went through June 30 to my card. Interesting they made sure they got the $ but couldn’t send the merchandise. I tried emailing again and it was rejected. I emailed Kelly Cook, Gary Schwartz , and James Marcum. Rejected. I now have to go through the process of getting my money back through my credit card company. I will be filing a complaint with the BBB. This is completely unacceptable. Not to mention I had to find another dress with a small timeline for the wedding. I don’t understand how they can charge for a dress AND express courier air shipping within 5 days of the order ( not a pending charge a completed one)and yet not have the item and ship it. The response about me not being charged blew my mind! I’m appalled at the lack of care and customer service from David’s Bridal. I will warn anyone and everyone ( I have 6 kids and 3 bonus grown children so many weddings in the near future) to NEVER order or deal with David’s Bridal.

Ordered a dress as a wedding guest (~$200), which did not fit and I want to return it (it's only been 10 days since I received it so it's eligible; and it's not on clearance or final sale). On the My Order page there is no place to begin a return. Called 2 different numbers, on hold forever...tried to txt, also non-responsive. Tried "Hold for a call back", no call back. Drove 30min to nearest David's Bridal, only to be informed their system was down and they couldn't assist. This is a FRAUDULENT company.

BUYER BEWARE! Why is it so difficult to get a return going for a purchase made online at @davidsbridal #davidsbridal? I have spent two weeks calling, leaving messages, X, Facebook, you name it, I have tried. Even the numbers they post for headquarters don't work. SHOPPER BEWARE - you may have a different experience in-store, but not if you purchase online.

Bought a dress that did not fit and sent it back WEEKS ago. They have had the dress back with them for 2 weeks now and have still not refunded me. They told me to reach out if the miney wasnt back on june 16th but thats now 3 days ago and they have not responded. Horrible costumer service and not okay to hold on to peoples money for so long.