David's BridalReviews of davidsbridal.com

La peor experiencia para una novia!! Compre mi vestido en abril con 8 meses de anticipación para mi boda , me dieron fecha de recepción del vestido en junio y no llego, argumentaron que fue error al pedido cuando los confronte y les hice saber que de acuerdo a su fecha de entrega ( la que esta establecida en su contrato) si no llegaba tenia derecho a un reembolso y bueno llevo peleandome 2 meses con la bendita tienda para que me regresen mi dinero! Son una vergüenza de empresa NO compren sus vestidos con ellos, son un fiasco

This follows my very positive review dated 15 May 2021. How different my experience is now that they have gotten my money. After I purchased two beautiful dresses, I heard nothing. I was told at the time of ordering (15th May) that delivery of the dresses would be expected in august. I attempted to call the store in Birmingham twenty four times on 22nd and 23rd August. Only after messaging David’s Bridal UK on Instagram was I called back by Shannon at the store. The dresses had arrived an undisclosed time before this date and nobody had notified us. The excuse quoted was that my name had been spelled wrong on the order form. This can only have been due to an error by the staff at David’s. Since then, my bridesmaid has tried dozens of times to get through to the store to make an appointment for her alterations. Nobody seems to know who to arrange this with, and she is not being helped adequately. It is nigh on impossible to get through to the store when you try, regardless of which extension you attempt to use. This is unacceptable and infuriating. I am only 8 weeks away from my wedding and neither of my bridesmaids have even been able to try on their dresses, never mind begin their alterations. I am disgusted and deeply unimpressed.

I’m still waiting for a bridesmaid’s dress to be delivered having put a rush order through (for a delivery within six weeks) at the start of July at the Westfield Stratford branch. The order contained two dresses, one came within three weeks but the second seems to have gone AWOL. I’ve spoken to four different members at the store and no one can tell me where the dress is. I’ve been told that it is UPSs fault but when I queried whether the dress had actually left the warehouse no one could confirm it had. I’ve been promised multiple callbacks from the store which have not happened. I also contacted their customer services team via email only to be told them can’t help with shipment enquiries! What kind of customer service is that? At this rate we’ll be looking on the high street for an alternative dress, just what I need with a month to go before my wedding. I would not recommend this store to anyone.

This was the worst experience ever and I’m not even the bride! My friend went to have her dress altered so many times! The dress had been altered by so many different people and they could never get it right to the point the dress was ruined! Seven days before her wedding David’s Bridal Buckhead Location, said all they could do was give her a dress in the store which none were as nice as the one she had originally! The CSR was so rude she told us (We have reached a crossroads with this situation and you need to pick a dress and leave because we have other customers that do not need to hear this! So pick a dress and leave! ) (CSR - Emma is her name to be exact) that is awful to tell a BRIDE! She had no choice but to take a dress she didn’t want, they didn’t even offer to refund her! They said giving her another dress with free alterations was her compensation! Brides Beware!!!! If I could give no stars I would!!!!

First and formost i was hesitant to come there in the first place based on reviews from friends and things I read on line, but I went out on a limb and gave it a chance. I arrived about 30 minutes prior to my 7:30 appointment time BC a few of my bridesmaid were with me so they wanted to browse. The guest whom appointment was before mine were still browsing and they person helping them was so pleasant and patient I thought maybe it won't be so bad after all. Boy was I wrong. When ot became time for my appointment. The older lately seemed to be either tired of just plain didn't want to assist in my dress making decision. About 15 minutes into it she stated, " you need to pick something so we can get you in one of these dresses!" I really saw nothing that actually wowed me ans then I finally found one dress not necessary that I like but the style I was going for ....... wasn't in my size. I found a second one it too wasn't in my size. I found 2 more......finally my size or at least that's what they said. One was the other 4x bigger than I needed. It was a lady that was there trying on dress when I got there that was still there when I started she was offered veils and accessories......not me. I will never go to that location again and its really put a nasty taste in my mouth about David's Bridal as a whole. Now o understand what my friends were talking about......That 1 thing we all have in common....not that we do or don't have money but we are BLACK! Never again! Absolutely never!!!!!!

Absolutely disgusted. My dress has been with the Watford branch since the 15th July. My alterations appointment has now been cancelled twice. My wedding is next weekend. AVOID at all costs I’m so annoyed and they don’t care. I will be contacting trading standards

I purchased a dress online and followed all the measurement requirements. Unfortunately it was too small. I returned it on August 3, 2021. It was received by David’s bridal on August 6, 2021. I’ve been waiting for my refund for two weeks and still have not received. When I reached out to them they all of a sudden said that it was received on August 17, 2021. They are ridiculous. They lie! They can’t back anything they say up. What an awful experience. I will never go there again.

I went to David's bridal shop in braehead Glasgow last year,picked our dresses three bridesmaids and my wedding dress paid for them . On the 26th June 2021 we were to go for alterations Michelle was the one who was doing the fittings. On the 22nd July we were asked to go and try dresses at shop,my daughter's dress was all puckered at bust and wasn't sitting nice at neck one of the alterations said I will fix that within the hour that was fine ,I tried on my wedding dress it was just a shambles nothing was right .I was so upset I started to cry one of the alterations staff said if u come back at seven o'clock that night I will have it fixed . I returned at seven it still wasn't right at the they gave me double sided tape to put on my dress to keep it lying flat at front of dress and I had enough and left . It was two days later I thought why should I pay for shoddy workmanship and I phoned them they asked if I could come back to shop I told them I'm going away in two days to go north and get married I couldn't get up to shop I was told by the alterations manager I should have never been allowed to leave shop in first instance especially with double sided tape . I went up north to get up married its supposed to be a very special day and it wasn't my dress was just horrible it was all gaping wasn't sitting right . I phoned them today the 12th August I told them how upset I was on my wedding day when it should have been special I absolutely hate the dress all the dresses were Vera Wang ,Rachel who I spoke to said could I come to shop to let them see the dress,I explained to her I didn't drive I would have to come on bus ,I said all I want is some compensation for all your mistakes . Just to let you understand I'm 62 first time married to my partner of twenty eight years it was again supposed to be very special and it wasn't I'm so upset .