David's BridalReviews of davidsbridal.com

Update: 05/24/2022 they have screwed up my nieces Jr. Bridesmaid dress. Too short. Their error basically it was oh well. NONE of my bridesmaids were properly fitted. I purchased a dress there, a little larger, all were ordered. They don't carry sizes close you yours for each dress, so it's a guessing game. Once the dress had to be altered because it was huge, that bill came out to as much as the dress. And, of course they don't tell you that until you are done being pinned up and fitted for the alterations. Also , the bridesmaid dresses are just about as much to alter. Such a scam, and impossible to return the dresses that you order because they don't carry the proper size to try on at the stores, so it's a guessing game. Also I was told that the dress would be cleaned during altering, it better be free of charge. Since i had to try my dress on with a bunch of prom goers and had sequince and glitter all over the dressing room during trying it on.

I found my perfect bridesmaid dresses at David's Bridal Watford in December (my wedding is in July '22). 3 of my 4 bridesmaids were with me and measured up on the spot. The dresses arrived and were sent to me- all good so far. What the team failed to mention is that the dresses all come up big and will need to be altered (they did book us in for alterations when we were there but as they took measurements and ordered off of this I assumed the dresses would somewhat fit and would only need to be taken up). All aside one dress are HUGE and will need major alterations to even be worn. I then ordered my 4th dress. I was never notified it had come (this was the start of the year) as they had taken my details down wrong. I then paid for it to be sent and it never arrived. After some digging it turns out it had been 'lost' by the courier. I rang David's bridal and they managed to track the same dress down in Birmingham and said it would be sent to Watford to then be sent to me. I requested it be sent to my nearest store (Stratford) and I would collect it as I don't trust the courier now to which I was told this wouldn't be a problem. I have heard nothing since. It was over a week ago and its now May- the dress will still need to be altered when I eventually get it. I have repeatedly tried calling to no answer or to be cut off with the promise of a call back which never happens. Finally got through to the Stratford store who rang be back hours after being cut off and requested me call back. I cannot get through. The whole process has been so stressful and the opposite of straight forward. It has honestly been one of the most stressful parts of planning the wedding and I am once again left not knowing if my bridesmaid is going to have a dress to wear. The lack of communication is the problem..... I guess I'll keep trying to call but honestly even though the dresses are perfect I would never recommend them for the stress its causing me.

So I’ve already written a review which wasn’t good. This was 9 days ago. On the same day I reca phone call apologising for my experience. I was offered a discount in the shop which I wasn’t interested in as I had the bridesmaids dresses. I suggested they take the hens up on the dresses, I was told by the lady on the phone that she would speak to the store manager and get back to me although it would be at a discounted price. As yet I haven’t received another phone call or any form of compensation for my experience. What a poor set up.

Hmm it was very disappointing. As I had come all the way from Wellingborough to try out a dress in the David’s Bridal’s Stratford store as my opinion was since it is in London they’d have more options. It felt more like she wanted to make a sale on the dress without caring how the bride felt. She insisted on me putting on underwear I had met on the floor in the changing room even though I mentioned I wasn’t comfortable with it. While dressing up, she opened the changing room severally to watch other brides who rang a bell which irritated me as I was naked getting changed into dresses. I literally cried out of there. I had been to other wedding and bridal stores and their staff were polite and helping out. Instead she was unavailable most of the time leaving me to help myself. She also snapped at my friend I came with as he was trying to get her to understand my style. I’m highly highly disappointed. Made the whole wedding shopping very miserable for me that day. Wish I could give a zero star. It was so bad to the point that she measured me and was bringing in clothes 10 times bigger than I am. I was so embarrassed to the point where I couldn’t leave the changing room to see myself on the bigger mirror. Horrible just horrible experience

Very disappointed in the service and the lack of choices in the store for mother of the groom pant suits. I felt neglected by the girl she didn't listen to what I wanted brought everything but. Had absolutely no interest in really helping. The choices were very meger for a bridal store. Specifically for mothers of the bride and groom. You've all choices on line but it's not the kind of thing you want for a wedding you want instore experience. And most of all the girls need experience in helping choose and I asked for a particular style and everything but what I wanted was brought to the dressing room. Sorry but you need to work on that mother's also. First Time experience 0.

I would give this Business a 0 if I could . Worst experience by far. Tried to return a dress I never wore/changed my mind on , and they would not refund me my money . Only store credit that I could then not use on an online purchase for a dress they didn't have in stock . When I got the dress the zipper split the day of the event because it was defective and they would not even refund me even half of my money for the inconvenience . On top of the fact that customer service is the worst and you can't even speak to anyone . You have to text and they don't even respond in a timely manner . AVOID this place at all cost . There are many other places to shop . Save yourself the time and headache.

Would give them zero stars if I could. Customer service stinks. Waited on the phone for over 20 minutes after being disconnected 3 separate times. Finally used the "text to" option and it took a long time to get information on how to return an order. WOULD NOT RECOMMEND!

Was in the store - needed dress in different size. Manager placed online order for me. Went to return. OOPPSS...you can only return within 7 days from the date the order was placed NOT when received. Dress showed up after 7 days. They will not take dress back!