David's BridalReviews of davidsbridal.com

Please avoid. They say there'll always be one supplier who causes a massive headache for your wedding and for me it was David's Bridal. To sum up the whole miserable experience, it's mixed messaging at every step, especially as concerns cost. We'd be told one thing, and then at the next step be told we were wrong and couldn't have what we'd been told (for example, dresses could be collected and there would be a 14-day exchange window from that point... they wouldn't agree to that even though it's on their website, receipts, and on a sign on their counter). The managers send the junior staff to do their dirty work and won't talk to you. Dresses must always be collected within specific windows on specific days - do not factor at all the realities of women's busy lives and expect you to arrange everything around them. My sisters work full time and two have babies, even so there was zero flexibility- disgusting treatment of working mothers. Unhelpful and upsetting experience. It's a shame as the on-the- ground staff who do fittings and such are very helpful, but the organisation itself is rotten to the core, and the management is appalling. Not to mention costs completely inflated and always higher than quoted.

Re Stratford westfield Terrible management. They don't have any flexibility for you to book an appointment at a convenient time once you have paid for dresses and alterations. I work full time with a young baby and cannot attend on a Thursday or Friday to try on my dress so they told me I'd have to get someone else to pick it up and sign a waiver to confirm they won't help if their alterations haven't been done correctly. They also lied about costs of alterations so we were caught out after we had already agreed to the alterations. There have been a few incidents like this whilst dealing with them and it has been really upsetting for my sister the bride. The staff on the floor are lovely but the management and policies are very harsh and centred around money with no focus on customer experience.

I went to try on wedding dresses on a Saturday afternoon in the watford branch. The shop was crazy busy and there was way too many people crammed in there. But I can’t blame them too much for that. However, I definitely wouldn’t recommend it after my experience there. I felt very rushed and pressured to buy and when I told the sales lady I was not ready to buy she was clearly upset and her tone was pretty rude and made me feel very uncomfortable. She had promised to give me names/style numbers but she never did. Compared to other places I’ve gone it was really bad. No one helped me in the dresses, they were ripped and covered in makeup. I would also say a lot of the dresses looked super similar and despite there being lots of choice it all felt the same.

Never ever go here. They will ruin the whole experience of finding a wedding dress.

Myself and my bridal party traveled from all over the country to come here today for a bridesmaids dress appointment. We were so looking forward to this appointment but ended up being really disappointed with the whole experience. The shop was so overcrowded you could barely get round. My bridesmaids who don’t know each other well had to share changing rooms. The staff were too busy to help, the dress selection was poor and didn’t have dresses in the right sizes or colours to try. My bridesmaids were trying on dresses and the group next to us were so close they were literally stepping on their dresses. It was appalling and even if we found dresses we liked we wouldn’t by from there.

David bridal refused to give me a refund on a dress that was completely paid off with paid alterations because they said I abandoned my dress after saying I could keep it on hold with only the balance of 03 cent. Not once did they ask what happened for the reason I wasn't able to pick up my dress instead they made me wait two months just to tell me our abandonment policy's states we could not reach you so instead of offering me a store credit or a refund they told me sorry we will not refund you or give you a store credit even tho we have proof you paid the dress off and never received the item you paid your hard earned money for yeah 👍🏽 so thank you for not caring about a paying customer and basically telling me oh well you getting nothing great place huh 👎👎👎👎👎

I went to Stratford store today for 3pm appointment and left just before 4pm feeling very very UPSET I have been assigned a stylist and she brought in the dresses I chose and left me in the room and told me to put on the dress and she will be back with the shoe and came back after 10 min without the shoes, then again she left to get them…. After that I didn’t saw her for a while so I gave up and changed to the other dress still no sign of her so I get changed and let the front person know that I left. By the time I left I really wanted to cry …but didn’t. I am putting this review just to prevent this happening to anyone else …. Also, just to clarify this is not the stylist fault she was trying her best as the shop was so busy and she was given 2 brides at a time, which I have been informed after I booked my appointment online…. But didn’t know how bad it would be. This is totally a management fault and as they know what system should work…. I thought the reason for booking appointment was to be seen and given the attention that the customer requires. It was a total waste of my time and unnecessarily hurtful I really hope another bride won’t feel the way I was made to feel today again..

They are very quick to take money, but the customer service after that is appalling! I really recommend not using them if you don’t have to. They require full and immediate payment of bridesmaids dresses upon order of the dresses. Then, once they arrive in store they require pick up 14 days after the dresses arrive in the store. However, they don’t inform you prior on when they will arrive. My dresses arrived on the 22nd of December. Of course most people will be on holidays then! And on top of that, they are closed for several bank holidays. Yet they still require the dresses to be picked up within the exact 14 calendar days! The person who called me was super rude and not understanding. Its disgusting! I spoke to 3 sales assistants on the phone because I am out of the country. No one was understanding, they were super rude!