David's BridalReviews of davidsbridal.com

Worst return ever. BUYER BEWARE I bought two dresses and a shawl on Saturday. I checked their return policy and they said it was OK to return items within seven days. On Monday, after my family and I decided on a dress, I tried to return one of the dresses. But, unlike every other retailer I frequent, they wouldn't process the return without the original reciept - the purchasing credit card was not sufficient. So I drove all the way home to fetch my original reciept. All good, right? Not even close. For some unknown reason, the original reciept was not enough to give me my money back. They wouldn't process the reutrn without an ID and credit card. I HAD THE RECIEPT! Why do you need anything more? OK, fine, I've had it at this point. I give them my ID, credit card, and original reciept. They processed the reutrn AND WOULD NOT RETURN MY RECIEPT. IT'S MY PROPERTY! I have two more items on that reciept. What if I want to return those items? Now I can't do that because I don't have my original reciept? To add insult to injury, after much arguing, they printed out a copy of my original reciept from their terminal instead of giving me MY reciept. Really? They had my reciept all the time and could have just printed it out and used it just like every other retailer in Southern California. I think that this "policy" is designed to keep you from returning stuff, even though they have a return policy. Buyer beware.

My daughter fell in love with a Prom dress in Davids Bridal Watford last year in the sale. It was the last one they had but was 2 sizes to big for her. The sales team assured me the alterations team could do anything to fix it and make it fit and that the alterations were not that expensive, figures around £60-£100 were quoted. Fair enough. Fast forward to getting an actual quote for alterations and I've just been quoted over £230! Utterly outrageous, dishonest service. A bride was having the exact same issue with her wedding dress. The sales team will basically tell you anything to get a sale. Unless the dress you're buying fits you perfectly or needs very minimal alterations to 'make it work' I would steer clear or at the very least mentally add £200-£300 on top of your purchase price and then decide if its still the 'dress of your dreams'.

I ordered my dress back in December and they lost it so much and kept telling me different stories about where it was. I got it very end of March (but barely). I contacted customer service so many times and they refused to do a thing for me. They kept telling me that it was in in store order and that I had to deal with the store. I kept having to go down to the store in person many times and they could not even find my dress. I needed this dress altered and they told me it would be at least another month until they could get to it. Well if I waited that long, I'd have no dress for my wedding. Jokes on me though in the end because I had to take it some place else and pay them another 350 dollars and it still doesn't fit right because they couldn't alter it properly due to the fact they do not have the beads there. I spent over 1k on a dress I can not wear. You literally can not call them or email them since they do not care about you and will not respond. I literally could only recommend this place if the dress fits you and you can walk out with it. I should have went elsewhere when it took them 5x to alter my friends wedding dress since they kept screwing that up too.

I wish there had a bigger selection for my size range. The sales assistant tried her best but a lot of the dresses online are not in the store. When I found a dress and suggested some changes the sales assistant said those changes ould be addressed with alterations. So I ordered extra material to make the alterations and the website said 2-3 weeks for delivery. When I checked with their "text only customer service", I was informed that the material would not shipped for 9-10 weeks. When I had my appointment for alterations, I was told those alterations could not be made because it would change the dress design. To top it off the alterations were 1 1/2 times the cost of the dress. Had I known how pricey the alterations would be I would have gone elsewhere and had all of the alterations made that I wanted.

Went to David’s Bridal - West Palm Beach to purchase shoes to match a dress I purchased on Saturday, March 25 (same store) i Was greeted upon entry and told she would meet me in the back by shoes. After 10 minutes, she comes to the back to pickup shoes someone purchased. I asked for sales assistance and was told she would send someone to help me. After an additional 10 minutes I walked to the front to leave and the SAME salesperson thanked me for stopping in. When I advised I was leaving because I WAS NOT served. She apologized and NEVER offered to assist me. The shoes I wanted to purchase were $100.00. I’ll spend my money elsewhere from now on.

Buying your wedding dress should be a wonderful experience - a moment that lasts forever for the bride. Initially, my fiancée had the experience and was sold the dream. In reality, I think she was more than likely sold a lie from start to finish. A lie that the store doubled down on multiple occasions stacking lie after lie on top of each other. Everyone willing to blame everyone else but nobody actually willing to take any ownership to resolve any issues. Mistakes happen, with clear lines of communication and actions this can be resolved - the only thing clear in this instance is that they had no real interest in doing so. My partner arrived at the Watford store for her initial visit - she tried on many dresses and at this point the service was good. She did not manage to find a dress that she wanted and the staff mentioned this 'new dress not for sale yet only available in America' - WOW this made her feel special. Until she googled it and found out it was in the discount section over there and probably was not on the shelf in store anymore because it was old stock. Anyway that was overlooked because the dress was the one. Well, visit one ended happily - the dress was chosen and my partner arranged a second visit to show her mother the dress. She drove the hour and a half journey for the third time now eager to show her mother the dress. She arrived at the store and they could not find it. They tried to tell her it was a different dress she had liked (I mean come on) and my partner had to mention that they found this fresh from America dress out back. Sure enough there it was (staff were utterly clueless - had no idea what dress she liked). Relieved that the dress was still there and under the promise that getting the dress would not be an issue, we paid for it. Here we go to visit three - my partner arrived again at the store to finally collect the dress of her dreams. Feeling that not everything was right, she tried the dress on. Sure enough, they had ordered the wrong size. My partner insisted on trying on the dress they had in stock - this fit perfectly and was the correct size - all the staff had to do was order literally the same dress as the one they had - how do you even manage to mess this up? Heartbroken, my partner returned again without the dress. This time it was on the promise that the correct dress had been ordered from America whilst she was in the store. Frustrated but hopeful, she left the store. She was told that she would be informed on multiple occasions updates regarding where the dress was. She was told she would receive email's and calls - over a week passed and she heard nothing. She had to do the chasing again. When she questioned why they could not ring America she was told it could take up to 2 hours to get through or a response - something they magically managed to do in 5 minutes the week before when she was in the store. Finally, the manager of the store calls - the dress is in. Despite having previously told us on the phone they could not give any updates earlier in the day on more than one occasion. Finally my partner has piece of mind. No wait, she phones back moments later to ask 'why had she ordered the extra length was it because of her height or to do something with it' - she insinuated this was because there would not be any time to alter it. Today, we were contacted to ask if my partner wanted to order a 12 extra length despite the manager already telling us it was here. My partner then called back to check the confusion and someone reassured her 100% the dress was in store. Somebody then called her a little while later to say that the dress has been incorrectly ordered and that the extra length can not be ordered - despite being told it had and it was there. So here we are, my partner either has a dress that is too short or we have to get a refund and try to find a new dress with a quickly approaching deadline. Avoid like the plague, unless of course you like being lied to, manipulated and people wasting your time.

Be wary of the return policy which is a paltry 7 days! And please don’t expect to be assisted by a human being. I waited FIVE HOURS for a return text. Yes, a “customer service” text. Will never shop here again.

I can’t tell you how disappointed I was with my bridesmaid dresses, they arrived extremely crumpled & smelling musty. While I was in store collecting them I raised my concerns to the lady who was helping me & she said that was just the way that they came! I would never use them again or recommend them & I took my business elsewhere to purchase my wedding dress. Thankfully the lady at the boutique where I have purchased my wedding dress has offered to steam them free of charge because she could see how disappointed I was.