David Austin® Rose BouquetsReviews of davidaustinrosebouquets.com

Response from David Austin® Rose BouquetsJun 24, 2026

Thank you for your feedback. We are delighted to hear that your David Austin rose bouquet was beautiful and that the blooms are lasting a long time. We are very sorry that a few of the rose heads became detached during unboxing. This is certainly not the experience we aim to provide and we appreciate you bringing this to our attention. We will share your comments with our team to help us improve our packaging and handling processes. Thank you again for your review, our Customer Service team will reach out to you over the next few days to discuss your experience in more detail. Best wishes, The David Austin Rose Bouquet Team

Response from David Austin® Rose BouquetsJun 18, 2026

Thank you for your feedback. We're sorry to hear that your David Austin Rose Bouquet didn't last as you had hoped. We take great care in preparing every order before it leaves our farm, and we can confirm that the flowers spend the majority of their journey in refrigerated transport. However, during the final stage of delivery, we have limited control over the conditions they may encounter. We understand that Florida's heat can be especially challenging for fresh flowers during the summer months, and that this can sometimes impact the longevity despite our best efforts. We appreciate your understanding and agree that cooler weather can provide more favorable conditions for flower deliveries. Thank you again for sharing your experience. Best wishes, The David Austin Rose Bouquet Team

Response from David Austin® Rose BouquetsJan 5, 2026

Thank you for sharing your feedback, I am sorry to hear that your experience with your David Austin Rose Bouquets was not what you expected. We have found that fragrance, both in garden roses and in cut stems can be subjective. I am sorry that you could not detect a fragrance in Millicent. All of our roses are independently assessed by a perfumer but we do appreciate that what is a strong fragrance to one person may not be detectable to somebody else. We have also found that time of day, temperature and the age of the bloom also have an impact on the scent. Millicent is considered to be our most fragrant variety. I'm sorry that you could not experience it on this occasion. We will be reaching out directly to ensure we deliver upon your expectations.