John H.
Ihsan provides great service
Ihsan provides great service. We commonly get connected with customers who say that they were told by the agent they were being connected with Progressive or Geico and get confused/upset that they get connected with Farmers and not who they requested. Also have customers tell us that they didn't inquire about getting a quote but had an agent reach out to them. So there are some misleading issues which we end up getting charged for but we hope that this gets cleaned up which would lead to better quality leads and prospects.
Response from DatalotSep 27, 2017
John- Thank you for your feedback and the kind words about your account manager. We appreciate your business and we pride ourselves in providing a high level of customer service. However, I would like to know more about the call issues. Our qualification process is designed to only deliver qualified calls of consumers looking for an insurance quote. Please contact me at your earliest convenience to discuss: Drew Chura 561-665-6103 [email protected]



