Database MartReviews of databasemart.com

Response from Database MartJun 10, 2026

Thank you for your kind words. We're especially pleased to hear that our support team has been able to assist whenever needed. Customer service is one of our highest priorities, and feedback like yours means a great deal to us. Thank you for your trust and recommendation. We look forward to serving you in the future.

Response from Database MartJun 11, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Throughout our time working together, our engineering, support, and account management teams dedicated significant effort to assisting you and exploring various options aimed at supporting your workloads and maintaining service continuity. This included providing access to several alternative high-performance server configurations at no additional cost during the evaluation process. While we understand that we ultimately were not able to reach an outcome that fully satisfied your expectations, our team remained committed to providing assistance and working toward a practical solution throughout the process. We appreciate the opportunity to have worked with you and sincerely wish you and your business continued success with your new provider.

Response from Database MartJun 11, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Throughout our time working together, our engineering, support, and account management teams dedicated significant effort to assisting you and exploring various options aimed at supporting your workloads and maintaining service continuity. This included providing access to several alternative high-performance server configurations at no additional cost during the evaluation process. While we understand that we ultimately were not able to reach an outcome that fully satisfied your expectations, our team remained committed to providing assistance and working toward a practical solution throughout the process. We appreciate the opportunity to have worked with you and sincerely wish you and your business continued success with your new provider.

Response from Database MartJun 8, 2026

Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience. As Trustpilot reviews do not include sufficient account information, we're unable to identify the service or support request related to this review. Because of this, we cannot fully investigate the situation or verify the details mentioned. we encourage you to contact our support team through the "Support" → "Send Ticket" section on our website. Our team will be glad to investigate the matter and provide any assistance possible.

Response from Database MartJun 1, 2026

Thank you so much for your kind words! Fast setup, reliable service, and fast support are exactly what we stand for — and we truly appreciate your trust. You can count on us to maintain, refine, and elevate that level of performance and responsiveness, consistently. We are always working to get better, not just keep pace. Your satisfaction is what drives us — and we'll do our best to make sure of it.

Response from Database MartMay 21, 2026

Thank you for your feedback. We are deeply sorry to hear that your experience with us did not meet your expectations. We sincerely hope that every customer feels the care and attention of our service, and we regret that you came away feeling otherwise. Since we are unable to identify your account, we cannot verify the specific details you mentioned. However, we would still like to clarify how memory reporting works on our platform. Some of our VPS plans utilize Dynamic Memory Management, which means the operating system may not always display the full allocated RAM, depending on the workload and how the guest OS reports it. This can sometimes cause confusion, and we would be happy to investigate further to ensure everything was configured correctly. We wish we had the chance to look into your case and make things right. We also understand that you have since switched to another provider, and we fully respect your decision. Should you have the opportunity to try our services again in the future, we look forward to providing you with a smoother experience. Thanks again for sharing your thoughts, and we wish you all the best.

Response from Database MartMay 25, 2026

Thank you for being with us for 13 years — that truly means a lot. We're so glad to hear your Windows and Linux VPS servers, along with our support, have been a reliable foundation for your clients' systems. To keep improving, we're currently learning more about how customers use our services in real-world setups. We'd love to hear more about your experience or any suggestions — feel free to reach out anytime. Thank you for your glowing recommendation. We look forward to supporting you for many more years.

Response from Database MartMay 11, 2026

Thank you for your feedback. We sincerely apologize for the several hours of unannounced downtime and the inconvenience it caused. Outages can result from scheduled maintenance or unexpected technical issues. Either way, keeping our customers informed is our responsibility, and we clearly fell short here. Since we can’t identify your account from your Trustpilot username, we’re unsure which applied—but we want to investigate, address any shortcomings, and prevent it from happening again. Please contact us via a support ticket or private message here. Once we locate your case, we’ll prioritize it. Thanks for bringing this to our attention—we hope to earn back your trust.