Database MartReviews of databasemart.com

Response from Database MartOct 10, 2026

We're sorry to hear about your disappointing experience. We understand your concerns regarding memory allocation, performance, and RDP disconnections. We have reviewed your case and would like to clarify that our VPS plans use dynamic memory allocation, which may explain the difference between the advertised capacity and the memory displayed. Our technical team has worked with you and made adjustments to your service. We hope these changes will provide a better experience moving forward. If you encounter any further issues, please reach out through your support ticket. Our team will be happy to assist. Thank you again for continuing to choose Database Mart.

Response from Database MartSep 14, 2026

We’re sorry to hear that your experience with Database Mart did not meet your expectations. We take concerns about service reliability and overall customer experience seriously. Based on the information provided in this review, we have not been able to identify the account or order associated with your experience. We would appreciate the opportunity to look into the specific issues you encountered. For service-related issues, we do have procedures in place to review the circumstances and provide an appropriate resolution where applicable. Please login to your customer panel and submit a support ticket describing the issues you experienced and how you would like us to assist. Our team will review your case carefully and work with you toward an appropriate resolution. We value every customer’s experience and appreciate you bringing these concerns to our attention.

Response from Database MartAug 16, 2026

We sincerely regret that your experience did not meet your expectations. Your refund has been processed for the unused portion of your service, and we have also respected your request to close your account and not contact you further. We truly wish you the best in finding a hosting provider that meets your needs.

Response from Database MartAug 16, 2026

We're truly sorry to hear about the slow performance you experienced, especially during Bangkok evening hours. This is not the level of service we want any of our long-term customers to have. I've already located your order and escalated your case to our Technical Support Team. They're now working on a tailored optimization plan for your specific setup and region. We'll reach out to you directly with our findings and next steps. I also noticed you've never opened a support ticket with us – just so you know, we have 24/7 live technical support available, and our engineers are always ready to jump in and help. If you ever run into any issues, don't hesitate to reach out – we're here for you around the clock. Thank you for your patience and for giving us three payments – we take that trust very seriously. We'll be in touch soon.

Response from Database MartJul 29, 2026

Thank you for sharing your feedback. We're sorry to hear that you had this impression of our service. We take all customer concerns seriously and would like to better understand your experience. After reviewing our records, we located your account and the cancellation request you submitted. Our billing team processed your request promptly as per your instructions. At that time, we followed our standard procedure, but we did not receive the further explanation from you regarding the issue you encountered. We have always remained open to understanding any problems or difficulties you may have faced. If there is anything we may have missed, or if you would be willing to share more details now, we would sincerely appreciate the opportunity to learn and assist further. Please feel free to reply to our previous email or submit a new support ticket through the "Support" → "Send Ticket" section on our website. Our team is ready to review your case carefully. We value your feedback and remain committed to providing reliable service and responsive support.

Response from Database MartJul 13, 2026

We're sorry to hear that your experience did not meet your expectations. After receiving your report, our support team promptly investigated the connection issue but was unable to identify any abnormalities on the server. Since you were still unable to use the service as expected, we respected your decision and processed your refund. Although we weren't able to resolve the issue for you this time, we appreciate you giving Database Mart a try. If you ever decide to give us another opportunity in the future, our team will be happy to assist you.

Response from Database MartJun 10, 2026

Thank you for your feedback. We take concerns regarding billing and service provisioning very seriously. After reviewing your account history, we believe there may be a misunderstanding regarding how your service is displayed within our current billing system following product catalog updates over the years. While we understand why this discrepancy raised concerns, we would like to confirm that you have not been charged for the higher configuration. Your billing has continued to follow your original legacy plan and pricing. As a customer who has been with us for nearly a decade, we genuinely value your business and appreciate the trust you have placed in Database Mart over the years. Based on our records, your service configuration and pricing have remained unchanged. However, we understand why the information displayed may have caused concern, and we apologize for any confusion this may have created. Our team will be reaching out to you directly to review the details together and address any questions you may have. We are committed to resolving this matter transparently and professionally.

Response from Database MartJun 11, 2026

Thank you for taking the time to share your feedback. First and foremost, we'd like to thank you for being a customer for more than six years. We truly appreciate the trust you placed in us over such a long period of time. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating service interruptions, communication issues, or unexpected disruptions can be, especially when they affect production environments. Your feedback has been reviewed by our team, and we have already reached out to you directly to better understand your experience. As a long-term customer, your perspective is particularly valuable, and we take your comments seriously. Over the past year, we have continued to invest in improving our infrastructure, internal processes, customer portal, and overall customer experience. While we regret that these improvements came too late to change your decision, feedback like yours helps us continue moving in the right direction. Thank you again for your many years of support. We genuinely appreciate the opportunity to have served you and wish you continued success with your new provider.