unhappy C.
Worst moving service I have experienced!
Would never use this company for a move again! We didn't go with the lowest quote for our move. We thought by going with a larger company we would benefit with better service. Only the lady in the main office was helpful. Local consultant missed a lot of important info at walk- through, was super helpful until contract was signed and then impossible to get hold of to answer questions. Was very difficult to get packing supplies delivered - no one replied to calls. The driver said we should have had a second walk-through which we didn't have. When we got the boxes there were less than a quarter of what we needed so we had to purchase our own. Told us we didn't need to empty the clothes drawers of kids cabinets which driver refused to take on the day so we had to unpack in a hurry on day of move and find more boxes to pack up the stuff. Driver refused to initially take lawn tractor that was on inventory - whole experience was very stressful, my kids had to listen to ensuing phone argument between him and main office. He asked for more money and when the main office refused he had to come back next day which delayed us and added to our stress. We have moved long-distance before and never had to deal with these kind of problems - for the money we paid we should have had much better service.
Response from Daryl Flood Moving & StorageJan 19, 2016
We apologize for the issues surrounding your move - which are definitely not representative of how we like to do business. We definitely use feedback, such as this, to improve our services. We appreciate the time you've taken to share these issues with us and will work towards preventing similar service failures in the future.



