Daryl Flood Moving & StorageReviews of darylflood.com

Some of the usual problems like mislabeling boxes, delivering them to the wrong rooms, etc. Some items were disappointing such as not completing the setup of various items that were taken apart by the crew at the loading location. For instance, I had to reconstruct our china cabinet which was made more difficult by the fact that I couldn't find my toolbox in the garage. Adjustable bed was not installed. Etc. Worst of all, one of the crew members brought his kids with him to the job and one of them stopped up the toilet where it ran over. No one came to me to say it had happened. I found out when I happened to open the bathroom door and found a moving pad wrapped around the toilet. Still trying to find things weeks later because they were boxed with things from other rooms. Also waiting for outcome of audit where I expect the result will show the number of items moved was considerably lower than the estimate (as confirmed by the driver).

-They wanted to come a day early & we agreed although we said we aren't ready. Never should've agreed! Move-out otherwise went smoothly. Everything was handled with care by local help and regular crew (driver & helper). -The move-in was not handled with care by the local help. -They (local help) were rushing, dropping things & improperly stacking boxes and other items. They were not honest when questioned. We asked them to slow down as they were practically running with things. Damages: 1) Dropped an iron table leg because he was carrying all 4 & rushing. It damaged hardwood floor just installed. (Witnessed this!) 2) One or both of them knocked over/dropped wall unit bending 2 knobs (we heard thud -when asked what happened they said one of them fell). They stacked boxes in front of wall units so we could not see damage until well after they left. 3) Someone broke peg off coat rack & then stuck broken off piece in an empty hole. Discovered it when I hung my jacket on it & it fell off, then I saw rest of peg in its original hole on opposite side. They denied it but the peg did not reinsert itself into another hole while leaving some of peg in the original hole. (Driver knew it did not leave our old home broken as he removed 3 of 4 pegs but couldn't get 4th one out.) 4) Damaged corner of wall due to rushing. (Witnessed this!) All we wanted is for them to patch it if they had something on truck. Otherwise we would handle it later. 5) Stacked heavier items on top of items that could not handle the weight. As soon as this was discovered, after they left, we quickly rearranged... -When one of us witnessed some of the above and/or pointed out what happened, the driver defended the help. Not cool! -We filed a claim for the floor damage and it was handled satisfactorily. -We were disappointed that the crew was not honest & forthcoming. -We had a much longer distance move than this without anything being damaged by another carrier. We would not use Daryl Flood Relocation & Logistics again.

In general most staff did a very good job and seemed very careful with our belongings. A lot of items had minor damage (such as dishes that were not packed well (there was paper between every 3rd or so item)). When they sent information to do a claim there wasn't enough items to make a claim but once everything was unpacked there were. Encouraged us not to unpack everything but then had only two weeks to file a claim which we paid a lot for insurance. My recommendation would be to get them to unpack everything since it is easy to lose things in all the paper. Also, tape items together (that come apart) because it is difficult to find things that go together but might be in different boxes or get lost in all the paper. E.g. They took apart all items with batteries (and we are now missing battery covers on some items and have extra covers for items we cannot determine what they are for).

While the move went well, there was significant damage to my loveseat. A claim was filed the day after the delivery and, 30 days later, there has been no inspection of the damage and no attempt to settle the claim. Very disappointing, as, to this point, we were very satisfied with the level of customer service.

Our movers were average, but when items were moved in we discovered damage. We are still waiting to see what the movers will cover 3 months latter. Phone calls and e mails don't seem to work. Speed of move in led to many problems that took almost a month to solve. Once you have paid and your items arrive, good luck getting any help!

Had a great experience with the driver and movers but the case manager was not very pleasant to work with and price is a bit high. I used this company only because my company (who moved me) wanted to use this company. I probably would have picked a friendlier crew with a more honest/resonable price. But at the end of the day, my stuff was moved and nothing was really damaged.

Boxes were incorrectly labeled as to contents. Should tell customers to not pack remotes and carry with. Many boxes crushed. Had two items broken due to removing from protective boxes. Delivery above average. From driver and his help all were very friendly and unloaded very fast, showing care and concern for our things.

I chose Daryl Flood because when the salesman came out and gave me the quote, we discussed how I didn't want our things to be loaded from the house, unloaded into storage, loaded back into a truck and unloaded into the new house. He assured me that it would be put in vaults that would be put into storage then put into a truck and delivered to our house. When it all arrived to the new house it was not in vaults but had been unloaded from them and loaded into a truck to be unloaded at the house. This was exactly what I was trying to avoid so that there would be less chance of damage. I was very disappointed about this. I also did not have a great experience with the person who was communicating with me about dates/times of when our things would arrive at the new location. She was very difficult to get in touch with and took a long time to respond when I emailed or called her.