Daryl Flood Moving & StorageReviews of darylflood.com

For some reason this time moving with DF has more difficult as it relates to getting questions answered and the requests followed-up on. We have had to follow-up up multiple times on requests and with everything going on, having to follow-up is a burden, time consuming and frustrating. This new for DF as in the past they have always exceeded in customer support/service. Hopefully this is not a trend or a result of seasonality or too much growth, etc.

The service rep was terrible!!! She would not return my calls and she charged us for a service we did not get. She would not call the driver back when he sat in front of our house for one and half hours waiting to unload and it was all her mistake. We were very pleased with the driver and crew. They were excellent. She should be fired. I therefor cannot recommend you.

Very disappointed with the care of the furniture and breakables . A lot of trust and respect was lost with the way everything was handled.

I sent a detailed email to your hq.

Unsatisfied with damaged property. A family antique chair was damaged either in storage or during the move from Austin to Seattle. An arm was broken off as well as the rush seat was sliced. I was unable to get the chair repaired as it was determined that the chair was repaired before. When that was brought to my attention, it looked like the repair work was done 50+ years before. The chair was in very good - not destroyed - condition when it was picked up for storage. $0 dollars were given for the damage. Unfortunately, I didn't have a photo of the chair - Jeyson Peters, Sales Rep. would know that it was in very good shape when they stored for me.

Would never use this company for a move again! We didn't go with the lowest quote for our move. We thought by going with a larger company we would benefit with better service. Only the lady in the main office was helpful. Local consultant missed a lot of important info at walk- through, was super helpful until contract was signed and then impossible to get hold of to answer questions. Was very difficult to get packing supplies delivered - no one replied to calls. The driver said we should have had a second walk-through which we didn't have. When we got the boxes there were less than a quarter of what we needed so we had to purchase our own. Told us we didn't need to empty the clothes drawers of kids cabinets which driver refused to take on the day so we had to unpack in a hurry on day of move and find more boxes to pack up the stuff. Driver refused to initially take lawn tractor that was on inventory - whole experience was very stressful, my kids had to listen to ensuing phone argument between him and main office. He asked for more money and when the main office refused he had to come back next day which delayed us and added to our stress. We have moved long-distance before and never had to deal with these kind of problems - for the money we paid we should have had much better service.

Trouble in confirming load and unload dates (driven more by their need and convenience versus us as the customer), pack and move and then unload were a cluster. Several items damages or destroyed, including our 56" HD TV - completely destroyed and not packed properly and then crammed on a truck and trampled. They literally disassembled everything to make a heavier load. Boxes were mislabeled and we are still discovering things missing and mis-packed/mislabeled. Only positive was the price, but in the scheme of things WAS NOT worth it. You get what you pay for...or not! Will not ever use them again. They also sub-contract the pack and the move and lost complete quality control in the process.