Ms. M.J B.
Professional, Thoughtful, Knowledgable and Thoughtful support
This morning Steve Gonzales was so very helpful to me. He was professional and attentive and patient as I described a problem I had with the installation of a dryer that I purchased from Home Depot in September of 2013. Mr. Gonzales realized it was not your (Daryl Flood) installation, but was kind enough to allow me to send him a picture of the installation that is clearly a FIRE HAZZARD and coach me as to how to proceed to get this problem fixed. I want you to know that others like me realize that you are lucky to have such a find person on your team. Local store employees where I had purchased the dryer had looked at my photo of the installation and agreed it was a problem but only gave me your 800 number and told me that I should call you. At no time did they take any responsibility for the installation problem. I am thankful that I was able to reach Mr. Gonzales. He gave me the phone number for the corporate office for the retail store and the problem was resolved within days. Thank you again for the help and wonderful attitude of Mr. Gonzales.
Response from Daryl Flood Moving & StorageMay 9, 2016
Thank you for your review. We love the opportunity to go above and beyond when we can. We will pass your kudos on to Mr. Gonzales and he will be recognized in our weekly management team meeting.



