Darwin's Natural Pet ProductsDarwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Jacqueline G.
Always arrives partially thawed.
Response from Darwin's Natural Pet ProductsMay 27, 2026
Hello Jacqueline, Thank you for letting us know about this. We’re so sorry to hear your orders have been arriving partially thawed. We appreciate you bringing this to our attention. Our CS team will be looking into your orders and contacting you to get more information. Thank you, Jacqueline.
Kristine
Consistent quality in food, customer service is always reliable and helpful. Changing, pausing orders is easy. My dog does not show allergy signs when fed this food in combination with vitamins and daily probiotic.
Response from Darwin's Natural Pet ProductsMay 27, 2026
Hi Kristine, Thank you so much for sharing this! We’re thrilled to hear that you’ve consistently experienced high‑quality food and reliable, helpful customer service, and that managing your orders has been so easy. It’s wonderful to know your dog is thriving without allergy symptoms while enjoying our food alongside the vitamins and probiotics you’ve chosen. We’re grateful to be part of your pup’s wellness routine.
Dorothy D.
very professional polite easy info
Response from Darwin's Natural Pet ProductsMay 27, 2026
Dorothy, Thank you so much for sharing this! We’re glad to hear you’ve found everything professional, polite, and easy to navigate. We truly appreciate your support.
Dave D.
Its getting too expensive. Im gonna have to look for a less expensive option.
Response from Darwin's Natural Pet ProductsMay 27, 2026
Hi Dave, Thank you for sharing this with us. We completely understand how tough price increases can feel, and we’re truly sorry to hear the cost is becoming difficult for you. Your pet’s well-being matters deeply to us, and we’re grateful you’ve chosen Darwin’s up to this point. If you ever want to talk through options or see if there’s a way to make things work better for your budget, our Customer Service team can assist you. Please call 877-738-6325 or email [email protected]. Thank you, Dave.
Ann Marie W.
The excellent customer service representatives make working with Darwin exceptional. I would not stay with a company that did not prioritize the needs of customers and train representatives well, regardless of their product. Well done.
Response from Darwin's Natural Pet ProductsMay 25, 2026
Hi Ann Marie, Thank you so much for sharing this wonderful feedback. We’re truly grateful to hear that our customer service team has made such a positive impact on your experience. Prioritizing our customers’ needs and ensuring our representatives are well‑trained, thoughtful, and empowered is at the heart of what we do. Your recognition means a great deal to our team. Thank you for choosing to be with us and for taking the time to share your kind words.
Nicole B.
I’ve been a steady customer for almost 10 years and I can’t recall one wrong or late shipment. Their communication and customer service is excellent. My dogs love their food and most importantly are healthy and happy.
Response from Darwin's Natural Pet ProductsMay 25, 2026
Hi Nicole, Thank you so much for being a loyal customer for nearly 10 years, 4your long‑standing trust truly means the world to us. We’re grateful to hear that our communication, on‑time deliveries, and customer service have consistently supported your experience. Knowing your dogs love their meals and are healthy and happy is exactly why we do what we do. We appreciate you and your pups more than you know.
Terry B.
Darwin's Natural Pet Products customer service is truly the best in the business. Any issue I have ever had has been quickly resolved. Great products, great customer service.
Response from Darwin's Natural Pet ProductsMay 25, 2026
Hi Terry, Thank you so much for sharing this wonderful feedback. We’re truly grateful to hear that our customer service team has consistently taken great care of you and quickly resolved any issues along the way. Pairing great products with exceptional support is something we take to heart, and your recognition means a lot to our team. We appreciate you and are always here whenever you need us.
David B.
On-time delivery
Response from Darwin's Natural Pet ProductsMay 21, 2026
Hi David, Thank you so much for sharing this. We’re glad to hear your delivery arrived on time. Reliability is something we work hard to provide.
