Darwin's Natural Pet ProductsReviews of darwinspet.com

Response from Darwin's Natural Pet ProductsAug 19, 2026

Lynn, Thank you for sharing your story. We're so glad to hear your girl is doing well and thriving at 3½ years old. It means a lot to know that Darwin's has been part of her journey, and we appreciate the trust you've placed in us to help support her overall health and well-being.

Response from Darwin's Natural Pet ProductsAug 19, 2026

Hi Renee, We're very sorry to hear that your order arrived with an open box and thawing product. This is not the experience we want for our customers. I see that you emailed customer service, and they are working with you on the damage to your box and replacing the food. Thank you for bringing this to our attention.

Response from Darwin's Natural Pet ProductsAug 19, 2026

Hi Jason, Thank you for your thoughtful review and for recognizing the quality of our products and the responsiveness of our Customer Care team. We're sorry to hear you've experienced delivery issues, including damaged boxes and thawed product. While shipping challenges can occasionally occur in transit, we understand how frustrating and inconvenient that can be. We truly appreciate your understanding and your continued trust in Darwin's, and we're grateful for your support.

Response from Darwin's Natural Pet ProductsAug 19, 2026

Hi Ann, Thank you for your feedback! We're happy to hear you're pleased with both the food and delivery. We appreciate your support!

Response from Darwin's Natural Pet ProductsAug 19, 2026

Hi Hannah, Thank you for sharing your experience and for giving Darwin's a try. We're pleased to hear that your dog did well on our food and that you were satisfied with the quality during your trial. We understand that choosing the right food for your pet is an important decision, and we respect your concerns. We appreciate you taking the time to share your feedback and wish you and your dog all the best moving forward.

Response from Darwin's Natural Pet ProductsAug 19, 2026

Hi Martin, Copilot said: Thank you for your feedback. We're sorry to hear that two packages arrived thawed and that you've experienced blood permeation issues with some of the smaller packages. We understand how frustrating that can be, and we appreciate you bringing these concerns to our attention. Feedback like yours is invaluable as we continue to improve our packaging and shipping experience. We noticed that our Customer Care team has not yet been contacted regarding this order, so we've requested that a Customer Service Manager reach out to you directly to learn more and assist with this matter. Thank you for your patience and for giving us the opportunity to address your concerns.

Response from Darwin's Natural Pet ProductsAug 19, 2026

Cindy, Thank you for your feedback. We're sorry to hear that your order arrived thawed. We understand your concern, especially when it comes to raw pet food, and we apologize for the disappointment. We take these situations seriously and would like the opportunity to learn more about your experience. I don't see that you contacted our customer service department regarding your order. I sent a request to our customer service team to contact you. Thank you. Cindy.

Response from Darwin's Natural Pet ProductsAug 19, 2026

Hi Emilia, Thank you for your feedback and for your kind words about our product. We're very sorry to hear that one of your packages was damaged, allowing air to enter and spoil the food before you discovered the issue during thawing. We understand how disappointing and frustrating that must have been, especially given your expectations for quality and care. We appreciate you bringing this to our attention, and we'd like the opportunity to learn more about your experience. A member of our Customer Care team will be contacting you. Thank you for your support and for helping us improve.