Darwin's Natural Pet ProductsReviews of darwinspet.com

I have been using Darwin’s since my dog was just a few months old and still using them 9 years later..I decided to cook the meat rather than the raw diet and my dog has never had any medical conditions at all on this diet..he is still running around like a 2 year old border collie even at 9 years old..I wouldn’t bother with all those other expensive real dog food options..been a happy customer for years

This Company has the best Customer Service and I do use two other companies for my dogs raw food. I have been using Darwin's for over 5 years and they have always stood by their products and service!

I switched my cat over to Darwin’s after increasing weight gain from prescription urinary food. Since the switch 2.5 years ago, my cat has lost 4lbs, his coat is much smoother and shinier, and he has not had any issues with urinary blockages. I have been very pleased with his results on Darwin’s and would not hesitate to feed it for any future pets!

My two dogs have been eating Darwin's food for about 8 years now. And they are 11 and 12 years old. They are extremely healthy, and do not have any of the bad side effects from eating commercial processed kibble. Because they have been eating a species appropriate diet for so long, they do not have to be treated for pests( fleas, ticks, mites etc) because they have strong immune systems. They have great skin and coats. They have ample amounts of energy. I worked at a pet supply store for 7 1/2 years and educated myself on why I don't ever want to feed my dogs kibble. It is dead food with poor quality ingredients. That creates health problems in the long run. My dogs only go to the vet for senior screenings. And occasional teeth cleanings. Thank You Darwin's for making it easier to feed good quality raw food to my little fur babies.

We have used Darwin’s for 12 years now. The quality of the dog food has changed drastically. We always have to pick huge chunks of fat out of the meat. It is so bad, that even after picking out the chunks, our dog feels need to rub her tongue on the carpet after finishing a meal. This is a new behavior of hers. We noticed the quality changed about a year ago. We have called and spoken to representatives but nothing is done. With 12 years of ordering this food, we should definitely be able to notice a change, especially chunks of fat. The food is not nearly as clean as it once was, just a year ago. Something changed. Looking for new vendor now.

I am a new customer and have sent multiple emails asking for a consultation and explanation and all I hear is crickets. My dog is supposed to have about 1.2 pounds of food per day, yet they sent me 20 2lb packages, enough for 40 days -- but they scheduled my next delivery in 3 weeks. On top of that, the only delivery notification that I received about my order was on the day it arrived and it was 3 hours earlier than the notification indicated. It was 70 degrees here that day, but fortunately, the food was not thawed. My latest email advised that I would be canceling my subscription if I did not hear from anyone by the close of business today. Again, crickets. True to my word, I am canceling this subscription and going elsewhere.

We have 2 dogs on a Darwin’s diet. One of our dogs, Gilbert, is 14+ yrs old and was showing signs of kidney failure this summer and at one point we thought that we were going to lose him. Our vet had us shift over to the Darwin’s Kidney Support diet along with added Phos-Bind powder and he has done a 180 turn around! He’s peppy, wagging his tail and smiling. Food is truly medicine! The kidney diet is lower in protein to help kidneys and it smells amazing. It has turmeric and cinnamon in it as well. Not to mention, the customer service at Darwin’s is amazing! Thank you again for a superior product and for giving me more time with my little old man that I love so much.

All of the other negative reviews are absolutely correct, this company is so disorganized with their shipping and they put LITTLE effort into trying to support their customers or even help them understand what is going on. I tried their special new customer box- which was cheap and worth it to try. I turned on auto ship when setting this up, and about a month later when I saw an email to remind me about an upcoming delivery, I went to cancel it as I still had food in the freezer and did not need more. Their email stated they just needed 48 hours to cancel or change an order, so I cancelled within the 48 hours. I even got an email confirming I had cancelled. Then, a few days later I get charged $180 for an order and I get a box full of stuff at my door. I wish I could have returned the product and save myself from dealing with their terrible customer service, but it was not the case. To make a very long and confusing story straight- they admitted (after an initial BS email containing no helpful information or even an apology) that they had "just changed their policy to 72 hours notice, not 48". NOWHERE did they state this on their website or in an email so that customers would be aware of this important change. I cannot believe they would not give their customers any notice whatsoever. Not only did they basically admit it being their fault for not telling me at all about this change, but they said nothing could be done. I had to push to get a manager to let me know they could give me "half off". This is the most ridiculous company I have ever dealt with- it seemed like they were trying to pull one over their customers and get away with taking our money and gaslight us into thinking we customers are at fault for THEIR major mistake. How would I know to give more notice if they do not TELL ME? I didn't even mention this to customer service (not like they would have cared or helped) but the first beginner box I got did not come with the welcoming guide or storing box as listed, and my cats both threw up several times as some of the meat I received was spoiled and not packaged right. (I strictly followed thawing and feeding guides, so I know it was not me). I am still in awe on how this was dealt with, and I would not recommend this to others. You better hope nothing goes wrong with your orders or you will be screwed! UPDATE: They did finally give me a full refund after I emailed another time and wrote this review. Although I am glad we came to this conclusion, they made it very hard to get the refund I deserved. Every person I spoke to came up with a different excuse for why my order went through (and none of it made any sense). Seems like the company just tells these people to say whatever they can to hopefully stop the customer from getting the refund they deserve. Very unorganized and almost scam like!