Darwin's Natural Pet ProductsReviews of darwinspet.com

We have been using Darwin products for over 11 years for our two amazing golden retrievers. Both the food and the customer service are the best in the industry!

I have been a customer for over 10 years. The quality of food is excellent. The cats run to their dishes. Customer service always goes above and beyond. Yes, it's a little pricey but you get what you pay for. My cats are happy, healthy, and have high quality food.

The food itself is good quality at a better price than I think most people realize. However, it is their logistics that seem to be in major need of improvement. Despite them knowing how much your dog eats, the size of your order, etc, if you let them just deliver automatically with no changes on your end, you will either run out of food before the next shipment which happened to me several times, or the opposite where they will keep sending too much food per shipment. For 21 days of food, they'll instead send 23. This doesn't seem like a problem at first, until after 6 months you now have no room in your freezer, and ANOTHER food box just showed up. I've been forced to manually update the delivery date based on the seemingly random amount of food that they deliver every month just to avoid overflowing my small freezer. Additionally, if you have a mailroom, they sometimes won't deliver the box to your front door and just leave it in a mailroom to rot for days before you realize it was ever delivered. They've done this to me many, many times despite me begging them to only deliver to my door.

Food would always arrive late, called many times to have them change this and they did not care. Last straw was Christmas where my dog stayed without food for 4 days after they said it would get here a certain day. They did the right thing and cancelled my order and refund me but it’s a bummer that I have to transition my dog to some other food because a business doesn’t know how to transact

Quality Dog food and customer service. My dogs are 8 years old healthy, no vet bills. That’s proof enough for me.

Great food, awesome customer support, but just as easy to order and edit order online. Today I even discovered how much I love the new insulation in the shipping boxes!!! I curled it up and threw it in the woodstove and enjoyed the extra fire and heat!!! I always tell any of my friends that are interested in raw food about Darwins. Thank you so much and keep up the good work!

You have made it so easy for me to work with you unlike the other company I was with You’re very flexible with the schedule because she doesn’t always eat the entire 10 pounds in one month and you always help me figure out when to order again it’s usually every month though

Excellent product and customer service. I was feeding Darwin's last year and then the cats and I left the country for a few months so I didn't order more till recently. I called customer service to ask what my last order had been and they were really helpful. I was concerned about the length of shipping time because of the holiday but the rep told me they had packed it with extra ice and the meals arrived frozen solid. I trust Darwin's strict protocol to protect our cats from bird flu.