Darn Tough VermontDarn Tough Vermont Socks are purpose built premium merino wool socks made in Vermont, USA. Our socks are guaranteed for life to be the best fitting, most comfortable, and durable socks you'll own or we'll replace them.
Darn Tough Vermont (darntough.com) has 83 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Sebastian B.
I sincerely do not know how all the reviews are not 5/5. People complaining about expensive socks? I have recieved replacements for 5 pairs of socks already without ANY problems whatsoever. Easy process. Name me one other Brand that makes Merino socks this sturdy, which you will get refunded when they are damaged. I go hiking ALOT and these are by far the best socks I have ever owned, period!
Whyte
I’ve been trying to return a pair of socks for 9 days now! Their computer system states that I’ve returned them but I haven’t and they agree with that however, they say they have to produce a manual returns label for me to return them and guess what …. I’m still waiting for it. Absolutely shocking customer service. Take days to respond to emails with nothing effective in any response. I will never ever purchase anything from them ever again and I will be advising many of my friends and shop owners not to stock them because of the awful customer service I’ve experienced. I’ve been an online shopper for 25 years and never once experienced such awful customer service!
Response from Darn Tough VermontMar 6, 2025
Hi Whyte, Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by our returns process. We've now processed a full refund for you, and you won't need to return the socks. We appreciate your feedback as it helps us improve our systems and customer service, and we're taking steps to prevent similar issues in the future. We're sorry again that we missed the mark this time.
Karen G.
Absolutely dreadful customer service! Not what you’d expect when you are purchasing premium products. Firstly no phone number. What kind of business doesn’t have a phone? I ordered some socks last Thursday 20/02/2025 evening at £27 a pack. About an hour later I decided to actually check how many came in a pack. I was horrified to find it was for a pack of 1 pair! I immediately emailed them to cancel the order, I received an automated response. No one got back to me and it’s now Tuesday and I have 2 pairs of socks I don’t want and a whole lot of inconvenience. I have emailed them again today and yet another automated response. My order number DTUK25532
Mike M.
Great socks! Best I own and favorites to wear. Helpful customer service. Reasonable ship times. A tad toward the large in sizing. Boot socks have excellent height. Website descriptions are accurate,
Trish
These socks feel horrible on your feet - sliding in your shoes. I am used to all cotton. They felt so uncomfortable it made me question what they are made of. Oh it's Nylon. One of the worst materials for micro plastic pollution.
Response from Darn Tough VermontJan 14, 2025
Hi Trish, thank you for sharing your experience! We carefully design and knit our Merino wool socks to include nylon, which enhances durability and helps our socks last much longer than pure cotton or wool socks. If you ordered from us directly on our website, we offer free returns and can assist you with the process! If you need further assistance with a return, please get in touch with our support team at [email protected].
Michael O.
They make such a great product. My go to sock brand, from running to hiking.
Name (publicly V.
Socks are good. Unfortunately, I was only delivered four and a half pairs (when I ordered five pairs). They were very slow to respond to my emails about the problem; however, I did order over Black Friday weekend (which might well have produced a glut of customer service enquiries, I suppose). Anyway, I did receive a replacement pair today, so I ended up basically happy... even though the slow initial response concerned me a bit 🙂👍🏻
Peter C.
I bought a pair of Darn Tough heavy weight tactical socks a few months ago just to see if they were really any better than ordinary wool socks, and I couldn't be more pleased. I only wear high quality wool socks, so that's my comparison point. These socks are as comfortable as any other pair of socks I own, and MUCH warmer. Additionally, being solid brown, they are attractive, and there's nothing in the appearance of these socks that would be out of place with a business suit. I plan to buy another pair in black, which I will wear in place of dress socks, and no one will be any the wiser - but I'll be a lot more comfortable. For anyone with circulation issues or diabetes, anyone working in cold conditions, or anyone who simply likes the feel of warm feet in well-cushioned socks, these are for you.
