I bought some curtains with a promo but didn't place the order correctly to receive the correct amount, also didn't like one of the colors that were picked for me. Claudia from customer service promptly replied to my email, processed the exchange paperwork and also applied the promo to my order after the fact so I could get the amount of curtains I thought I had ordered. I received the missing curtains together with the replacement/exchange in a timely manner and LOVE them! I would have submitted a picture if there was an option to do it.
Response from Darn Good YarnSep 15, 2026
Thank you so much for sharing your experience! We’re thrilled to hear that Claudia was able to assist you promptly and make sure everything was corrected, including applying the promo to your order. We’re even happier to know that you received your curtains in a timely manner and absolutely LOVE them! ❤️
We truly appreciate your kind words and support. And we’d love to see a picture of your curtains if you ever get the chance to share one with us! 😊
-DGY Team
JB
Jackie B.
Do not buy from this company if you're non US resident
Sadly, the wholesome ethos publicised on DGY's website does not carry through the company, especially NY headquarters. Nicole Snow & most (not all) of her team are money-hungry charlatans.
DGY has a private FB group for loyal customers. Special sales & discount offers take place within the FB group. Nicole's team essentially endeavour to whip their customers into a garment buying frenzy within the private FB group. The more product you buy, the more product dangled temptingly in your eyeline.
DGY has a loyalty point system called karma points. Like other establishments, a purchase in USD amounts to the building up of karma points, which 'Should' be available as a discount against future orders. The frustrating thing is that most of DGY's sales Do Not permit customers to use their karma points to reduce the amount paid over to Nicole's company. So, you're spending USD and your karma points balance is rising (without an avenue to redeem it against).
Furthermore, Nicole cannot abide any sort of reasoned dispute. Question some of her company rules or be so bold as I was, as to seek a refund for undelivered orders, and she will expel you from the private DGY Facebook group. Voicing one's opinion fearlessly (& respectfully) is the right of a customer. Attempting to censore said customer(s) by barring them from a private FB group is churlish & cowardly. But not a huge surprise given the purge of members initiated by Nicole approx 2 years ago.
Way to go Nicole Snow! It takes a lifetime to build a loyal customer base, & just one second to lose them. Please keep your eyes peeled for formal correspondence ref undelivered orders dispute. I was pleasantly surprised at the responses I got from Lucy Loop, your bot, but she seems to have been overruled by the HQ oligarchy.
Yours in good faith
Jackie
Response from Darn Good YarnAug 24, 2026
Good day!
We’re sorry to hear that you feel this way about your experience with DGY. We understand that customers may have different perspectives on our policies, promotions, loyalty program, and community guidelines.
That said, we believe it is important to distinguish between disagreement with a company policy and claims about the intentions or character of the people behind it. Our team works hard to serve our customers, and we do not take lightly accusations that suggest otherwise.
DGY has been in this industry for 20 years, and during that time we have worked hard to build a business that creates sustainable jobs and livelihoods for people both here and abroad. We are proud of the community and opportunities that have grown alongside our company, and we believe that history speaks more meaningfully to our values than assumptions about our intentions.
Our policies are communicated to customers and are applied consistently, including the terms surrounding promotions, loyalty rewards, and participation in our private community. We also reserve the right to moderate our customer spaces to maintain a constructive and respectful environment.
We respect your right to share your experience and perspective, even when we disagree with the conclusions drawn from it. We’re always open to constructive, good-faith feedback and will continue to use it to improve where appropriate.
-DGY Team
JW
Jenye W.
Awesome products and customer service
Awesome products and customer service. I've ordered from them a number of times and have always been happy.
Response from Darn Good YarnAug 20, 2026
Hello Jenye!
Thank you so much for your kind words! 🥰 We’re thrilled to hear that you’ve been happy with your purchases and our customer service. It truly means a lot to us to have your continued support! 💕🧶✨
-DGY Team
LA
Lauren
Fun Stuff
The lesson was informative and interesting. Can't wait to see what comes next.
Response from Darn Good YarnJul 29, 2026
Thank you so much for your wonderful review! 😊✨ We're thrilled to hear that you found the lesson both informative and interesting. 💖 Your enthusiasm means a lot to us, and we can't wait to share what's coming next. Happy crafting, and thank you for being part of the journey! 🧶💕
-DGY Team
DS
D S.
For the past five years I’ve been…
For the past five years I’ve been purchasing items from Darn Good Yarn. What first brought me to them was learning that they upcycled used Sari material from India, into new products. They not only create skirts from used Sari’s, and shorts, shirts, dresses, but also many interesting types of yarn.
The next thing I appreciated is the company is Veteran and Woman owned small business! Her staff members are great, and are very active in the company social media groups.
Regarding the products,I’m a huge fan of the brightness of the materials, they are so cheerful. My skirts are now mostly in our storage, as we are RVers who travel full-time. I travel with 7 of the Sedona patchwork dresses, which is perfect for the warm temperatures we are usually in. The Sedona dress comes around the bust to below my knees, and has a tie up and behind my neck, so my shoulders and arms are bare.
Being a larger woman, I don’t always like my upper arms, so I am in the process of using some of the yarn from this company, and making a type of open lightweight shawl for around my shoulders and upper arms.
Speaking of which, one of my greatest appreciations with this company is their size inclusivity. My belief is that the sizes go from zero up to a 32. And, if you go up and down in size, the skirts and dresses easily transition with you.
Do not hesitate to check out darn good yarn on Facebook, and be sure to say hi to Sam! Their website is very easy to use and find what you are looking for.
My only piece of advice is that when ordering a piece of clothing, be sure to use the note area on the order form before you purchase. They are great at paying attention to what material colors you prefer. In my case I would ask for bright cool tones in blues, purple, reds, pinks, or white, black or silver. Then I would capitalize NO browns or oranges please!
My understanding is that if you did receive a skirt you don’t particularly care for, or the combination of material doesn’t fit what you wish, that you can contact customer service and they will help you out.
It’s really a great company and worthy of support.
Response from Darn Good YarnJul 22, 2026
Thank you so much for taking the time to write such a thoughtful and detailed review. It truly means the world to us. 💕
We’re incredibly grateful for your support over the past five years and for sharing so many aspects of your experience with our community. It’s wonderful to hear that our mission of giving reclaimed sari materials a second life is what first drew you to Darn Good Yarn, and we're honored that you've continued to be part of our journey ever since.
Your kind words about our team, our products, and our mission are deeply appreciated. We’re especially happy to hear that the Sedona dresses have become such a perfect fit for your RV lifestyle, and we absolutely love the idea of you creating a lightweight shawl from our yarn to complement your wardrobe. We can't wait to see what you make!
Thank you also for recognizing our commitment to size inclusivity. We believe everyone deserves to feel comfortable and confident in colorful, handcrafted clothing, and it's incredibly rewarding to know that our sizing has been helpful for you through different stages of your journey.
We’ll be sure to share your wonderful comments with Sam!! She'll be so touched by your kind words! She truly enjoys connecting with our community, and we know she'll appreciate the special mention.
We also appreciate you sharing helpful tips for future customers, especially about leaving color preferences in the order notes. While every handmade piece is unique, we always do our best to match our customers' preferences whenever possible, and our customer service team is always happy to help if someone isn't completely satisfied with their selection.
Thank you again for your continued trust, your encouragement, and for supporting our artisans and our mission. Customers like you are the reason we do what we do, and we’re honored to be part of your crafting and travel adventures. We wish you many more wonderful journeys ahead and look forward to serving you for many years to come. Happy travels and happy crafting! ❤️🧶✨
-DGY Team
MP
Mary P.
I ordered Digtal patters and can not…
I ordered Digtal patters and can not download them
Response from Darn Good YarnJul 20, 2026
Hello Mary,
Thank you for your feedback, and we're sorry to hear you're having trouble accessing your digital patterns. We'd be happy to help! Please reach out to our customer support team with your order number, and we'll make sure you receive your files or help resolve the download issue as quickly as possible. We appreciate your patience and the opportunity to make this right. 💕
DGY Team
AL
Anne L.
I love this company
I love this company, firstly the ethos, recycling and fair employment, then the originality of the products, and finally the helpfulness of your staff. I'm an older person and havemade mistakes in my orders. Ypu have always sorted it out. thanks DGY
Response from Darn Good YarnJul 2, 2026
Thank you so much for your kind words. It really means a lot to hear that you appreciate our ethos, our products, and the service our team provides.
We're especially pleased we've been able to help whenever you've needed us. Everyone makes mistakes from time to time, and we're always happy to get things sorted.
Thank you for your support and for taking the time to share your experience. Customers like you are the reason we do what we do!
Warm regards,
DGY Team
KC
Kirsty C.
Customer Service
I think the use of AI for customer service enquiries ensures a very quick response time.
Response from Darn Good YarnJun 23, 2026
Hello!
That is correct! 😊 Using AI helps us provide quick responses and assistance around the clock. We also make sure that any concerns requiring human review or personalized support are forwarded to the appropriate team member, so customers can receive the attention they need when a situation calls for it.
-DGY Team
