DarkinClosetReviews of darkincloset.com

Echoing the other 1 star reviews. DO NOT PURCHASE from this shop. I ordered 2 items that were too big, even though I went by the size chart provided. It has been 3 days and I am still trying to get a refund. The website says you need to have the tags attached in order to receive a refund and the first thing they did was ask me to spend my own money to take the dresses to a tailor and have the plastic tags removed. Then they sprung it on me that I would need to pay to ship the dresses back to China and also pay associated taxes and fees for the parcel being imported to China. They offered to send me a discount code to repurchase the dresses in a smaller size because they don't recommend you make returns due to the price involved and it would be better if I tried to sell them on my own. I declined the coupon. I don't imagine I will get anything back from them but will keep pestering them over email. I am also going to open a case with Paypal, though I don't have much hope there either. Save your money. I also noticed another customer was told to take down a bad review. Wonder if I will get the same message.

Beware. If you need to return the item that you bought on DarkinCloset website, they will give you a hard time. After countless emails back and forth they finally gave us the shipping address to ship the item back. Not only that we have to ship the item back to China and pay for the international shipping fee, which is $35 from the US for just a skirt, they also asked us to lie about the value of the item so that nobody has to pay the custom tax. Then once they received our item they won’t give us a full refund because they said their shipping fee was $24 instead of the $9.99 shipping fee that they already charged us. So they will deduct additional shipping fee out of the price that we paid for the item. Steer clear of this company! Plenty of other companies provide the same quality item that includes free shipping and return!

I am really upset with this company! I advise everyone NOT to buy from them, I had ordered a rather expensive jacket, but they didn't have my size. But they would not return my money. They kept offering me "deals" on other items or store credit. I didn't want another item or store credit. Then they said they would refund it in 5 -7 business days. Didn't do that, either, and then never heard from them. I had to open a dispute with Paypal to finally get my money back. It took over a month! I do NOT recommend anyone purchase anything from this company!

Update to my previous review: I had to open a Paypal dispute that escalated and was decided in my favor because the seller didn't even respond. So let that sink in, they told me they would refund me for the item that they never sent and then ghosted me. Luckily I paid with Paypal and got my money back. Please stay away from this shop, don't let the fake reviews and countless "influencer posts" fool you. They will take your money and then ignore you.

Scam, you will receive your items but they won't look like the ones in the picture. The quality is really, really low

The dress I received was falling apart at the seams. Since I sew and don't have time to try and return it I'm just going to fix it myself. I wasn't going to leave a review, but then the company contacted me offering me a 5 dollar coupon if I left a 5-star review. That's really shady in my opinion, so I figured an honest review needed to be left. The dress I received looks like the one I ordered, so that's a plus. The material was kind of thin, but you get what you pay for and it wasn't really unexpected considering the dress was pretty inexpensive. The shipping was fast I got the dress in about a week, so points there. I might have been able to return the dress I don't know, I just don't have time. I do think it speaks bad about a company when they're offering discounts for good reviews, and seeing so many 5-star reviews makes me think I'm not the only customer that had that offer.

Way to expensive if your in canada I paid them shipping then the company asked me for more shipping fees then I asked who they used as a currier because I didn't want any surprises when they delivered with more fees and the item isn't even here and they want more shipping fees I have paid over 80.00 to ship one item really wish I didn't order!!

DO NOT BUY FROM THEM! They are refusing to give me return address and instructions as website states. They keep suggesting I have clothes tailored, sell on my own or gift to a friend. Total scam! Back and forth emails for 2 weeks and they still won’t help. Making me jump through hoops taking pictures of items with tags on which I did and still nothing.