Patrick H.
Bad business practices
Bad business practices. Their route protection nonsense that they stuff in is worse than the things that get pulled at side of the road car dealerships. The place is clearly a racket. When I emailed to cancel I got the same run around others did with a 15% restocking fee. If you’re reading this at all prior to ordering, go some place else. It’s just a dumb garbage company.
Response from DankStopNov 11, 2023
Hi Patrick, We're sorry to hear about your experience. At a small premium, we offer Route Package Protection to insure your package against theft, damage and getting lost in transit. This service pops up at checkout and you can choose to add or remove it. We assure you that we have no intention to mislead you. Route is a more efficient way to deal with package issues, and we have used it for years to offer exceptional and speedy resolutions for our customers. Given that this is not a product, we can only show it at checkout. Transparency is vital in our team, as such, we show the full price breakdown at checkout before payment. I understand the frustration you felt at the time. You requested to cancel the full order, however, the order had already been shipped. Unfortunately, we incur costs in such a process and we treat these scenarios as a return. As stated in our return policy, refunds are entitled to a 15% restocking fee. We know how annoying that can be, which is why we offer to cover that restocking fee if you would accept the refund in the form of store credit. We are always here to help so please don't hesitate to reach out at any time. Have a wonderful day :)