Michael F.
Awful - NO support responses, NO idea of their own inventory!!
Ordered 8 days ago, they still haven't touched my order. Their Help link on the top of the page doesn't work. They say they have chat support, but they don't. No phone number is listed. There's email support, but they don't answer emails. It's like they're trying to be sketchy on purpose. They're not even attempting to look legitimate. Edit: finally after 9 days, they refunded my money with a form email that said my item wasn't in stock. It definitely marked in stock when I ordered it. I guess in addition to not having a support staff, they don't have an inventory system either. What an absolute waste of time. Edit 2: I sent two emails through their web form and another email directly to their support address. I checked my sent mails, and Wed, Feb 14 at 4:01 PM was the date/time I sent the direct email. If they're saying they didn't receive any of them, their system is hopelessly broken. This wouldn't be an issue if they had any phone support at all, or if their promised chat support actually existed.
Response from DankStopFeb 21, 2024
We want to extend our sincerest apologies for the frustration and inconvenience you experienced with your recent order. Your feedback is invaluable to us, and we are truly sorry for falling short of your expectations. We understand that the delay in processing your order and the lack of communication from our end may have caused frustration. We want to assure you that this is not reflective of the level of service we strive to provide. We recently transitioned to a new system, which has resulted in some unforeseen delays and challenges. While we are actively working to streamline our processes during this transitional period, we regret any inconvenience this may have caused you. Upon reviewing your order, we discovered that it was indeed delayed due to inventory discrepancies, and we deeply regret any inconvenience this caused you. Additionally, we have not received any communication from you in our support inbox, which may have contributed to the lack of responsiveness you experienced. We understand how important it is to provide timely and accurate support, and we are currently investigating to ensure that all support channels are functioning properly. We want to assure you that we take your concerns seriously and are committed to rectifying this issue. We sincerely appreciate your patience and understanding throughout this process, and we apologize for any inconvenience or disappointment caused. If there is anything further we can do to assist you or regain your trust, please do not hesitate to reach out to us directly at [email protected] Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in us.