D.O.
LOL what customer service?
Placed an order and received the package on 11/12/24. However, the product I received was different from what I ordered - specifically it was the wrong edition of the same product. I immediately emailed and received a reply within 24 hours giving me 2 options: 1) I could return the item and get it exchanged, or 2) I could be refunded $100 and keep the item. Out of fear that I'd never receive the correct product should I return what was delivered to me, I opted for option #2. This was all settled by 11/13/24. Today it is 1/9/25 and not only have I not received my partial refund, but now the company has stopped replying to my emails. The last email I received was on 12/12/24, which stated in part that they "working to resolve the issue as quickly as possible." Clearly they are not. The only thing that is clear is that this is not a company to be trusted. I have never written a negative review of any company in all of my years of online shopping, so take that into consideration. Order #W585860 if anyone at the company wants to even bother looking into this.
Response from DankStopJan 26, 2025
Hey there, It seems it's taking us a little longer than anticipated to issue that refund. Thank you for being patient while we take care of this for you. We've reached out to you directly to explain the situation, since we switched payment providers there have been a few transitional issues. We hate that you received an incorrect variant and we wanted to offer you several options that suit your preference, the added inconvenience with the refund is very frustrating and we appreciate you taking the time to share your feedback here and clearly voicing your complaints. We take this very seriously and have escalated your support experience to be investigated by our managerial team to ensure any communication issues do not reoccur. We're always here to help, please don't hesitate to reach out at any time and we will do our best to get back to you as soon as possible.