DankStopReviews of dankstop.com

4-21-25**same as previous, nothing and my dispute with my credit card company was denied because they are claiming they “delivered all the goods” complete lies** Scammers. Reported to FTC 4-10-25**still no tracking number or email update from anyone *** 4-09-25 **contacted the BBB and was told this business is either not active or purposely not accepting mail from them.** **as of 4/09/25 my order is still “unfulfilled and preparing for shipment” despite being placed 3/24/25 and being told my inquiry would be escalated** **the number to the business is not real, a reall number is 10 digits not 11. Plus the only way to contact them is ONLINE CALL** Ordered a rig with 2 day shipping and didn’t receive it until 4 days later. Once I received my order I found out that I was missing pieces. I immediately contacted customer service and I was reassured that they would send the pieces that I was missing only to receive a SECOND ORDER A WEEK LATER of a duplicate rig with the SAME MISSING PIECES!! I have called, emailed, and attempted to speak to someone in live chat, and I have gotten no response from anyone and it’s been a week since the duplicate was sent. Only good thing is I was refunded for my two day shipping problem. Do not waste your money here! I wish I would have read reviews first If I receive a resolution I will happily change my review but until then

Only giving one star because you have to in order to write a review. Called to find out why the rest of my order hadn't shipped and was hung up on twice. Do not order from them find a different company that actually cares about their customers!!! Ordering things online and actually talking to customer service that actually wants to help is very hard with this company

Horrendous experience. This company is definitely a scam. Order from DankGeek instead--they have the same products & same prices but actual customer service! I placed my order & after waiting a week, I didn't get any shipping confirmation or any updates about my order. I began attempting to contact them. When you call, they tell you that they can't give you an order status update on the phone, you have to email. I began emailing almost daily. I think I ended up sending them 8+ emails over the span of a week & none of them received a response. During this time, I was also calling them to express my frustration & twice I was guaranteed an email response by the end of the day. Obviously, those responses never came. Eventually, I felt like I had no other choice other than to call & refuse to hang up until someone refunded my order. I had to get really nasty to their "customer service" reps to get anyone to listen to me, but once someone finally decided to help me, it only took a few minutes to actually cancel & refund the order. The kicker on the whole thing for me is that a few days ago, I open my email & I have 8+ emails from this company. They responded to every single email I sent asking for an order update with the same copied & pasted reply. I'm not sure whose bright idea it was to blow up my inbox 3 weeks after my order was canceled & refunded but they should be fired.

These bums have no frigging idea how to communicate!!! I placed my order, emailed customer service, asked where my confirmation email was, “oh I’ll escalate this…” still no friggin answer!!! Total ripoffs!!!

Only one star because the products are okayish, the website and customer service is ASS. It’s not like the customer service rep was rude or anything, they just have no idea what’s going on and couldn’t give me any answers. Less than half of my shipment arrived, and even then that was late. Order Number 365090 for reference. I ordered on March 2nd 2025, 6 items: a multipack of palm wraps (regular), a multipack of palm wraps (flavoured), a bubbler pipe, random clipper lighter, and 2 bongs. I wanted to treat myself for my upcoming birthday (now passed) so when the shipping said it’ll be there days before my birthday (for free since my total was 75$+). This year I happened to be going out of town for my birthday but thought nothing of the delivery dates, as it promised to be here BEFORE I left town for my birthday. The wraps were shipped separately from everything else which didn’t bother me. I understand not everything is held at DankStop’s warehouse. However while the wraps took forever to be actually shipped (label printed but not dropped off at USPS), the other package containing the goodies didn’t even have a label printed. The wraps were delivered on the 10th of March, and even though the shipping was technically late they arrived somewhat safely. Some of the wraps had holes in them, and it appeared the moisture packs didn’t do much, maybe I just had the worst luck because all the flavoured ones would crack easily when trying to pop the flavour ball. If you smoke anything, you know holes in the wraps or papers prevent you from getting anything and is essentially burning and wasting whatever you’re smoking. So more than half the wraps were a waste of money essentially. I could’ve spent the same price going down to my local smoke shop and getting better quality King Palm wraps there. As of writing this I still have yet to receive my other part of the package. The one with all the expensive stuff in it, funny enough. The entirety of my birthday trip, the package label was simply created and nothing was shipped. 5 whole BUSINESS DAYS. The SHIPPING alone was supposed to take 3-5 business days. I understand processing times however the processing times aren’t the problem, the issue lies in the package just sitting waiting to be shipped. I received no updates for an entire week, the label was created on March 5th, and I hadn’t had an update for 5 days, then again it went dark and no updates. Only AFTER emailing DankStop and asking wtf is going on did I get an update on the 19th. Today is the 20th of March, for the record I ordered this on March 2nd. 18 whole days and I just now got an update for the more expensive packaging. I’ve ordered from DankStop only one other time and it took an extra week, not an entire month. My fault for trusting them again. I will NOT be ordering from them again. I’d suggest your local smoke shop/head shop or look on Reddit for other online suggestions. As soon as I get my package from them (if I ever do at this point) I’m unsubscribing from their membership and deleting my account with them. I do not recommend buying from them whatsoever. Good products do nothing when your shipping takes almost an entire month and your customer service team has no knowledge of anything. People shouldn’t have to post reviews to get answers. But I’m hoping maybe I’ll get an update as other people leaving reviews said they customer service team only responded when they posted a shitty review. Stay safe and have fun smoking (not DankStop).

This company is a scam. They mailed the items separately starting with the snack food. After weeks of tracking on the glass piece that never moved i reached out to be told that piece was out of stock. They offered to send a replacement, I accepted and waited for the new tracking number. After more weeks I said that I wanted my money back. They ignored my emails. After filling a complaint with sezzle, I finally received the money for the missing product. But they ignore my request for the $15 elite program fee. I'll never purchase from this website again and ensure everyone knows they are a scam sham of a business.

Ordered 3 small items on Jan 6, 2005. Order number 465238. Never received any shipping confirmation. Contacted customer support by email Jan 17. Quick reply stating it will be looked into. No response. Emailed same customer service person again Jan 20. Was told this will be escalated. No response after. Contacted same person by email Jan 26 asking for product or refund. Emails now being ignored. Requesting products paid for by expedited means or full refund back to payment method. Business does not care about customers. Avoid this business. Update: Company immediately contacted me after posting review and has finally refunded my purchase price for goods never shipped.

I ordered 2 E Z Pipes. Got a notice that it had been delivered, it never was. I questioned it and got a refund. Silly me I ordered another one. My wife also ordered one. Three months later, no pipes. Phone calls told us to check our spam mail. I did finally get a response. They apologized and said would follow up. My advice is to stay way. We never got a refund.