DankStopReviews of dankstop.com

Response from DankStopJul 12, 2023

Hi Shay, Thank you for taking the time to share your feedback with us. Your opinion is highly valuable for us, especially that you are one of our loyal customers. We are happy to hear that you love our competitive prices! We offer the lowest prices in the market, and if at any time you find one of our products cheaper somewhere else, let us know and we'll beat their price by 5%. We are continuously improving and developing our customer experience based on review such as your. We know how frustrating it can be sometimes, and we appreciate your continued understanding and cooperation. Keep stopping by your one-stop-smoke-shop and don't hesitate to reach out at any time if you have any questions or concerns. Have a wonderful week ahead :)

Response from DankStopJul 26, 2023

Thank you for taking the time to share your feedback with us. We genuinely value customer input, and we are sorry to hear about your experience. We understand your frustration with the delay in shipping, and we apologize for any inconvenience this may have caused. Our team works diligently to ensure timely and accurate deliveries, and we regret that we fell short of your expectations in this instance. Regarding the support you mentioned, we want to assure you that our customer support team is dedicated to providing prompt assistance. We have thoroughly reviewed our records and found that we responded to every query within the hour or a couple of hours, as you rightly mentioned. Regarding your order, we apologize for the delay and the inconvenience it caused. As per your request, we proceeded to cancel the remaining item and promptly issued a refund to your payment method. Your satisfaction is paramount to us, and we appreciate your understanding during this process. Please know that we are actively working on improving our services to ensure a smoother experience for all our customers. If you have any further questions or concerns, or if there is anything else we can do to assist you, please don't hesitate to reach out to our customer support team. We are here to help and make things right. Thank you for choosing us, and we hope you will consider giving us another opportunity to serve you in the future.