DankStopReviews of dankstop.com

Response from DankStopJun 27, 2023

Hi Maksim, we're sorry to hear that you experienced a shipping delay. Our support team has issued a refund for the shipping. We apologize for that incident, our warehouse was experiencing a backlog that resulted in delays during the holiday season. We are happy to see that your package got delivered a few days after you left this review. We hope you're having a great year!

Response from DankStopJun 19, 2023

Hi Kalie, We're sorry for the confusion, the tracking shows that the package was delivered. I was unable to locate any support tickets from you concerning this issue. If you have not received the package, please reach out to our support team and we'll work on getting this resolved for you ASAP! You can reach us at [email protected] Looking forward to fulfilling your smoking needs :)

Response from DankStopJun 19, 2023

Hey Todd, we hope you've been enjoying your DankStop stock! I see that you experienced a delay in receiving your order during the holiday season. Due to the high volume of orders we receive during the holiday season, as well as days off attributed to our partners and the services we use, there is often a delay. I see that FedEx delivered your order within 4 business days. Let us know if there's anything else we can assist you with. Have a great week ahead :)

Response from DankStopJun 19, 2023

We apologize for the delay you experienced. We get a high volume of orders during the holiday season. We try out best to get these orders sent out as quickly as possible. They usually get delivered within the first half of January given that the last week of December is mostly off. So our fulfillment team get orders prepped for shipping and sent out as soon as possible. We look forward to catering to your future smoking needs, please don't hesitate to reach out if there's anything else we can assist you with.

Response from DankStopJun 27, 2023

Hi Gabriel, You placed you order on Christmas eve, we were able to get it shipped out in 2 packages on the 28th and 30th of December. I see that you received it after the New year's day. I looked over your order and it seems that your Beehive Bong was upgraded to the new model that was released at the time. I'm glad that you reached out to our support team as they were able to get back to you right away. Have a wonderful day and please don't hesitate to reach out if there's anything more we can assist you with.

Response from DankStopJun 19, 2023

Hi Steve, We apologize for the delay in delivery you experienced. Unfortunately during the holiday season we are unable to withstand our normal shipping and support speeds due to the high volume of orders we receive along with the limitations of service from our providers. We hope you are enjoying your DankStop goodies, we apologize that it did not get delivered in time for the holidays. We recommend placing your order for this holiday season a couple weeks before to avoid the delays associated with that period. Have a wonderful week ahead :)

Response from DankStopJul 12, 2023

Hi Debbie, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the unusual lack of speedy fulfillment and customer support. We understand your frustration and would like to offer an explanation. During the holiday season, we experience a significant increase in order volume, resulting in delays in fulfillment and customer support responses across the industry. This surge in demand, combined with logistical challenges and a backlog in various services, has unfortunately caused longer than usual processing times. We deeply regret that this impacted your experience. Please know that we are actively working and planning to address these challenges and improve our processes to minimize such an effect during high demand periods such as this one. We value your feedback as it helps us identify areas for improvement and ensure a better experience for our customers. If you have any further concerns or require any assistance, please don't hesitate to reach out to our customer service team directly at [email protected] We are committed to addressing your needs promptly, and you should receive a response within 24 hours. Once again, we apologize for any inconvenience caused and appreciate your understanding during this busy period. We value you as a customer and look forward to the opportunity to service you better in the future.

Response from DankStopJul 7, 2023

We're sorry to hear that we were unable to provide you with the speedy fulfillment we pride ourselves with. Unfortunately during the holiday season our delivery window increased due to the uptick in orders attributed to Black Friday and the sales succeeding it. We offer the best sales in the market, and we do our best to have every package delivered as quickly as possible.