DankStopThe Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
DankStop (dankstop.com) has 387 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Smoking & Tobacco · Branchburg, New Jersey
Excellent
Smoking & Tobacco · Jersey City, New Jersey
Excellent
Smoking & Tobacco · Ocean Twp, New Jersey
Excellent
Smoking & Tobacco · Pine Hill, New Jersey
Excellent
Showing 197 reviews with 1 star · Clear filters
Scott T.
Want give me a refund when asked for one.
Response from DankStopMar 20, 2023
Hi Scott, I am so sorry for the experience you had. There was clearly a misunderstanding on our end, and the representative who helped you did not realize that you were requesting a refund. I apologize for that frustrating error on our part. You have now been refunded in full. Thank you so much for your feedback.
Kyle G.
havent responded to 6 emails over a 6 week period, then send a partial order and wont give me a refund for the rest thats missing, and now there having a sale on those same items? avoid at all costs, have to do a chargeback on my visa now.
Response from DankStopMay 21, 2023
Hi Kyle, We're sorry to hear that you received an incomplete order. It seems that one item was out of stock and we issued you a refund for it. I took a look at our support system and I was only able to find one email from you which we responded to within a couple hours. Were you reaching out to the correct email address prior to that? Our address is: [email protected] Again, we apologize for the inconvenience caused by the error in inventory levels. We conduct multiple inventory counts throughout the year to minimize such occurrences. Let us know if there's anything else we can assist you with. We're always happy to help :)
Ray
Have not seen my order, not happy with ur chosen tracking route which is big time invasive. No real way to contact C's to find out where it is or for that matter how it shipped or if it actually did.
Response from DankStopMay 8, 2023
Hi Ray, We're offer multiple ways to track your package. Once you place the order you can choose to use the Route app, check the tracking number sent in the shipping confirmation email or contact us directly for updates regarding your order. If you have any questions or concerns, our team is always happy to help, just drop us a quick email at [email protected] and we'll get back to you as soon as we can.
Mia
Has been 2 weeks and still waiting for my order.
Response from DankStopMay 8, 2023
Hi Mia, We're terribly sorry for the delay you experienced. Unfortunately it seems that there was a miscount and the item you ordered was actually out of stock which is why we were unable to fulfill it. I see that a full refund was issued. Again, we apologize for this inconvenience, it was never our intention to mislead you. We hope to be able to show you the real DankStop experience in a future order. Have a wonderful week ahead :)
Austin B.
My item came broken and I believe it was intentional because I didn’t pay for the additional shipping insurance! I included a picture showing the damage due to the manufacturer’s packaging, they did not tape the bag closed and the banger was flying around broken in the box when it was delivered. Don’t buy from them, they do not back up their products unless you pay extra. They sent me a email back and here it is: When you placed your order with us you were prompted to purchase Route Shipping Insurance for it which would have covered your package for lost, stolen or damaged goods. Seeing as you chose not to purchase the shipping insurance I can not issue you a free replacement. My sincerest apologies about this policy. Not to worry however! I can issue you a 20% discount code for the items. If this resolution works for you just let me know and I will issue you your code right away!
Response from DankStopMay 28, 2023
Hi Austin, We're sorry to hear that you received a damaged banger, broken glass is so heartbreaking. Our fulfillment team takes extra measure to ensure your items are packaged safely in the box, however shipping accidents do occur on occasion. That's why we employed the help of Route Package Protection to insure packages from such issues during transit. It is often not needed, but every once in a while a shipping issue does occur and the insurance comes in handy. When your order is placed, the warehouse received a prompt with the items it can fulfill, since Route is not a physical product, it does not show up regardless if your order is insured or not. We know how frustrating it is to receive damaged items, which is why our support team went beyond regular service to offer you a discount for a replacement. If there's anything else we can assist you with, please don't hesitate to let us know. We hope your day only gets better from here :)
Anthony H.
This company is a joke received a broken bong just for them to tell me I should have gotten the insurance when it wasn't specified that the insurance was for shipping but still if they didn't properly wrap the bong and it broke because of them they should be replacing it. I will never order from them again
Response from DankStopMay 28, 2023
I am so sorry that your piece reached you in this state; broken glass makes us so sad. We take extensive precautions to make sure our products get to you in pristine condition; unfortunately, shipping accidents still occur on occasion. Therefore we enlisted the help of Route Package Protection to insure packages in such cases. We understand your frustration, but unfortunately our hands are tied as we have strict policies in place. We hope your day only gets better from here.
Jessie S.
Terrible company. The site said if I ordered in the next three hours (23rd), my items would arrive on the 27th. Place the order. Check the tracking update, and I won't get the items til the 30th. Get the package, and an item is missing. Go back to the order on my website, and the missing item is still waiting to be shipped out. Over a week, and no updates from Dankstop informing me of the delay. Their own tracking listed all of the items being shipped and delivered. Try support through phone and email, nothing. Will never order from them again.
Response from DankStopJun 19, 2023
Hi Jessie, We're sorry for the unexpected delay you experienced with your order. Unfortunately at the time, a warehouse error occurred that resulted in some ordered facing a delay. This issue also affected other areas such as the inventory levels. The missing item from your order was actually out of stock but the technical error listed it as available. I see that our support team had notified you of the error and that the item was out of stock. However, it's possible you missed our emails if they got delivered in your promotions tab or spam folder. We had offered you an exclusive discount code as compensation for this outlier of an experience. Please let us know if you have not received the code, and we'll resend it to you. Please don't hesitate to let us know if there's anything else we can assist you with. We highly appreciate your continued patience and understanding throughout this unusual ordeal. Have a wonderful week ahead :)
sammy G.
SCAM. NEVER GOT MY PACKAGE IT NEVER SHIPPED.
Response from DankStopJun 19, 2023
Hi Sammy, I'm sorry to hear that you had issues receiving your package. I tried to get your contact info so we could look into this issue for you, but you did not respond to that request within the time limit set by TrustPilot. Please reach out to us direct at [email protected] with the issue you are experiencing. We try to get back to each request within 24 hours. Let us know if there's anything else we can assist you with.