DankStopReviews of dankstop.com

Response from DankStopJul 26, 2023

Hi there, Thank you for taking the time to share your feedback with us. We apologize for any frustration you experienced during our initial request for a video showing the defect in the product. We sincerely appreciate your patience and effort in providing the video demonstration using water, which helped us identify the issue accurately. We have confirmed the defect and are committed to resolving this incident promptly. Your satisfaction is important to us, and we are dedicated to ensuring a positive resolution based on the available options we have offered you to correct the situation. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and make things right. To add, we requested a video as we require one for documentation purposes in order for our product team to review. This allows us to provide ideal service as well as investigate the situation and better improve our operations to reduce the occurrence of such an error. Thank you for choosing us, and we look forward to resolving this matter to your satisfaction.

Response from DankStopJul 26, 2023

Hi David, We're sorry to hear that your package arrived partially damaged. We take extensive precautions to ensure the safety of our products, but given the delicate nature of the the items, shipping accidents do occur on occasion. I'm unable to find a support ticket from you regarding the order. Are you sure you reached out to us using the correct email address: [email protected] We've reached out to you via email to get this resolved for you ASAP. Don't worry, we've got your back.

Response from DankStopJul 26, 2023

Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced in both shipping and support. After thoroughly investigating your concerns and assessing our operations, we recognized the need to update our shipping policies. We regret that we were unable to meet our previous "next day shipping" guarantee, and we have since adjusted our information on the website to reflect the new shipping times accurately. Your satisfaction is of utmost importance to us, and we genuinely appreciate your understanding during this transition. We want to assure you that we are actively working to improve our services and ensure a smoother experience for all our valued customers. Please accept our apologies for any inconvenience caused. We hope you will consider giving us another opportunity to serve you. We are committed to making your future experiences with us more satisfactory. We have issued you a refund for your order, we were unaware that you filed a dispute with your bank. It's possible that you received that refund twice in such case. If there is anything else we can do to assist you, or if you have any further questions, please don't hesitate to reach out to our customer support team. We are here to help and provide the best possible service. Thank you for choosing us, and we look forward to serving you again.

Response from DankStopJul 7, 2023

We take pride in offering the best prices in the industry. If at any time you find one of our products cheaper somewhere else, let us know and we’ll beat their price by 5%. We have that price matching guarantee on our website. Please reach out to our support team and add a link to the page where you found the product at a lower price. We're sorry to hear that we shipped your order out before we were able to cancel it. There are a few steps between the package going out of our warehouse and being accepted by the shipping carrier. Let us know if there's anything more we can assist you with. Have a wonderful weekend :)

Response from DankStopJul 12, 2023

Hi Alfredo, We're sorry that you had to go through sure an experience. Unfortunately we were unable to offer you a speedy resolution as the supplier provides us with a part of their warehouse for fulfillment. Therefore, we had to wait for them to issue a return label. Due to the inconvenience this caused, we decided to send you a replacement right away while also providing you with the refund you requested. Both package were sent from the same warehouse by the same fulfillment team. You can check the shipping label on the package to confirm. We are conducting an investigation to get to the bottom of how your first package was sent in such a state. We assure you it was never our intention to mislead you. If there's anything else we can assist you with, please don't hesitate to let us know. We are here to help :) We hope your week only gets better from here!

Response from DankStopJun 27, 2023

Hi Jake, We're sorry to hear that you are experiencing issues with your device. Unfortunately, electronics come pre-packaged so we are unable to quality check them ourselves. We have a process in place to handle each case, we require a video to investigate the cause of the issue and be able to resolve it accordingly. You should be able to take a longer video and uploading it to a file sharing website like Google Drive, and send us a link that provides permission to view. Once our product team is able to look into this issue for you, we'll have this all sorted out for you. Thank you for your continued cooperation.

Response from DankStopJun 27, 2023

Hi Bob, Order accuracy is extremely important to us. If you received an incorrect item, you have to go through out support team and not the return portal. Send us an image of what you received and we'll send you a pre-paid return label since the fault was ours. Please send us an email at [email protected] and we'll get this taken care of for you right away. We hope your day only gets better from here :)

Response from DankStopJun 27, 2023

Hi Shawn, We sent you a request for further information but you did not respond. Our support platform is live with no issues at the moment. You can find all the support channels we provide here: https://dankstop.com/pages/contact-us