So I am updating my review here. I did hear from the folks at D’ANGELLICO. Apparently, my request did not fall on deaf ears, as I originally thought. Someone there must have read my review, and they refunded some money to me. I’ll leave my original review below, but everyone should know they MORE than made up for their not responding to my email. I’d also like to add, that I have worked on some of the finest guitars in the world, as a tech for Garys Classic Guitars. Vintage Gibsons, Fenders, Guild... I’ve worked on, and own a few beauties! My current favorite right now is my D’Angelico Atlantic. It seriously plays like no other. If you’re looking for a new guitar, I’d seriously check these guys out! Again, I left my original review below, but rest assured, they DID MAKE IT RIGHT!!! 😎
I ordered two Art Deco ebony knobs, and they shipped reasonably fast, and they were as advertised. However, I received a coupon code from them (D’Angelico guitars), for 20% off my first purchase, that I tried to enter, but it didn’t apply for some reason. I emailed them to inquire as to why it wasn’t applied, and never got any response! Is it a huge deal? No. But apparently their customer service is somewhat lackadaisical. It’s the second time I’ve emailed them with a question and never got a reply. I do enjoy my guitar, and like I said... I did get my purchase, but I’d like to know there’s someone on the other end that cares when there’s an issue. Just my two cents...
Response from D'Angelico GuitarsSep 25, 2020
Hey Tracey, Our apologies. We've had some recent issues with our customer service emails coming through and so we may not have seen your message. I've gone ahead and refunded shipping for you as we weren't able to refund the 20% off coupon. The coupon is set to only apply to orders over $20 which may be why it wasn't applying to your order. You should still be able to use the 20% off coupon code that you have toward another order if you would like, but please feel free to email me directly if the issue continues. [email protected]
DS
David S.
Parts Order To Canada
Parts Order To Canada
I needed to order a few parts for a five year old Excel DC and I know you guys don't normally ship to Canada. Fiona got involved and made sure that the parts got shipped to me. I couldn't get the parts anywhere else so I really appreciate the effort on Fiona's part to make it happen. Customer for life.
Dave
JA
Joseph A.
I was surprised what a quality guitar…
I was surprised what a quality guitar it is and at that price point you can't lose.
ML
Mark L.
Great looking and playing guitar.
Great looking and playing guitar.
DG
David G.
premier fulton
This is my first D Angelco guitar, and i chose the premier fulton 12 string ,in the ice tea burst finish.I am not disappointed in the least. This is very good quality guitar.There are more asthetic appointments to this guitar than the price should dictate. The sound is more than i expected from a guitar in this price range.
It was very nicely set up out of the packaging,but as with all experienced players ,there is going to be personal preferences.I changed strings ,to my preference,martin 92/8 phosphur ,silk/ steel .I also filed the saddle down to my preferred string action heigth.The neck required no adjustment,which goes to the quality of workmanship, and inspection.
I have not plugged it in as of yet,so i cannot attest to the quality of on board preamp.However ,the onboard tuner is as accurate as my snark tuner.I have a tuner capable of tuning to HZ specs .that is the only retune required after using the on board tuner.All in all, im a very satisfied d angelico guitar owner.
ML
Martin L.
Fast delivery
Fast delivery. Quality guitar straps. Look great on my Bob Weir Premier guitars. Highly recommend.
